Harvard Business Review

OCTOBER 2, 2014

As Steve Blank, Clay Christensen, and many others have pointed out, once firms reach a certain size, most of their resources (and investment dollars) are rightly devoted to executing and defending their existing business model. It’s not easy for big companies to innovate.

Innovation 9

Innovation Metrics Christensen Workshop 9

Harvard Business Review

OCTOBER 26, 2012

As markets rose and bonus pools grew, it was all too easy to celebrate the rising tide of wealth without examining the process that created it. My colleague, Harvard Professor Clayton Christensen, addressed this topic in his HBR article, How Will You Measure Your Life? Meditation has been a godsend for me.

Christensen 15

Christensen Self-aware Short-term Long-term 15

Harvard Business Review

MARCH 1, 2017

To borrow Clayton Christensen’s phrase, our hotel laundry’s “job to be done” is not cleaning dirty clothes; it is preserving and enhancing our guests’ sense of participation in the world of fashion. Fashion and clothing were central to the guest experience — much more so than we had realized.

Hotels 8

Hotels Fashion Budgeting Retail 8

Harvard Business Review

FEBRUARY 7, 2013

That's essential to tweaking products and marketing campaigns — or overhauling them when necessary. The best way to get the team in synch is to assemble the key stakeholders of a process in a multi-day workshop to map the current and future process, identify areas of improvement, and define an implementation plan.

Organization 8

Organization Supply Chain Team Outsourcing 8