Harvard Business Review

DECEMBER 20, 2018

In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. Those failures can mean a lot of things — over-budget, data integrity issues, technology limitations, and so forth. PM Images/Getty Images. That was actually an average of a dozen analyst reports. The result?

CRM 9

CRM Project Succession CIO 9

Harvard Business Review

NOVEMBER 14, 2013

The history of enterprise technology has been fairly unforgiving to the people intended to use it. For the past half-century, most information technology models propagated two unassailable truths: that enterprise technology was purchased by a select few , and the technology was bought for the company.

CIO 8

CIO Information Technology Enterprise Architecture Software 8

Harvard Business Review

AUGUST 16, 2013

From my experience, I believe that there are four highly interdependent categories of contributions the CIO and IT function should make. I''m often struck by how many articles exclusively focus on new or emerging technology and their productivity or efficiency effects. Google''s CIO on How to Make Your IT Department Great.

Enterprise Architecture 8

Enterprise Architecture CIO Horizontal Integration Information Technology 8

Harvard Business Review

MARCH 22, 2016

You’d think that increasingly sophisticated technology would help reduce this waste. For example, the finance department approves what to buy, facilities maintains equipment, HR tells employees how to conserve energy, and marketing manages the company’s corporate sustainability reporting.

Company 8

Company Management CIO Energy 8

Harvard Business Review

SEPTEMBER 13, 2012

An impatient marketing or finance manager would, on the sly, secure some extra budget money and hire a contractor to build a little database that tracked mailing addresses or top-line financials. Lines of business are now getting their own official technology budgets for non-standard software products.

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

JULY 17, 2017

Despite rapid innovations in data processing and machine learning, many businesses have yet to make the leap from the Industrial Age to the information age, and the gap between technological and organizational progress is widening. Closing this gap requires much more than short-term fixes, like adopting new technologies.

Industry 9

Industry Short-term Planning Long-term 9

Harvard Business Review

AUGUST 21, 2013

Information Technology Changes the Way You Compete" was a trailblazing HBR article by Warren McFarlan back in the early 1980s. Their strategic use of information technology (IT) presaged the dot.com boom of the 1990s when the Internet made this kind of online ordering commonplace.

Competitive Advantage 8

Competitive Advantage Management Information Technology Airlines 8

Harvard Business Review

MARCH 20, 2015

But with the rapid implementation of electronic health records (EHRs), CNOs are now expected to master new trends in health care information technologies to engage hospital leaders in strategic discussions about major technology investments. The primary driver for new learning is increasingly complex and essential technologies.

Six Sigma 8

Six Sigma Health Care Supply Chain Technology 8