Harvard Business Review

JULY 15, 2015

McKinsey’s analysis shows that 30% of social media users prefer social care to phoning customer service. So how can companies increase their ROI of social media customer service? Building an effective social CRM requires companies to: Link social media and CRM data. in the past two years.

CRM 8

CRM Company Airlines Guidelines 8

Harvard Business Review

OCTOBER 17, 2018

New research from the McKinsey Global Institute simulates the potential global macroeconomic impact of five powerful technologies (computer vision, natural language, virtual assistants, robotic process automation, and advanced machine learning). But how will AI impact the economy in broad terms? A race between firms.

GDP 9

GDP McKinsey Long-term Technology 9

Harvard Business Review

JANUARY 5, 2018

For example, in 2009 professors Brian Becker, Mark Huselid, and Richard Beatty estimated that in most companies less than 15% of jobs are what they call strategic positions and said management should focus “disproportionate investments” on finding A players for those jobs. Connectors in the middle. Customer experience creators.

McKinsey 8

McKinsey Human Resources Reputation Brand 8

Harvard Business Review

DECEMBER 16, 2016

Back in 2011, the McKinsey Global Institute published a report on the transformational potential of big data—and it would take a supercomputer to process all of the articles that have appeared since then urging companies to get on board before some digital disruptor renders them obsolete.

Industry 8

Industry McKinsey Early Adopters Rate of Return 8

Harvard Business Review

MARCH 24, 2014

While retailers and cable companies moved their businesses online years ago, many insurers, struggling with legacy technology and outmoded organizational structures, are playing catch up. In a recent McKinsey survey of the digital practices of more than 30 leading U.S.

Insurance 8

Insurance Company Maturity Decentralization 8

Harvard Business Review

MARCH 2, 2011

The days when you could make a living responding to companies' discovery of strategy, as in "Gosh, we gotta get ourselves one of those," are gone with the 1970s (or maybe the 1990s in the "developing world"). Strategy has triumphed, the installed base is huge, no self-respecting company would be without one. Monitor & Co.,

Consultative 15

Consultative Strategy McKinsey Porter 15

Harvard Business Review

DECEMBER 6, 2010

Companies that don't go rural, we believe, are making a major mistake. Getting around these retailing hurdles will require flexibility and creativity. One, companies should use franchising to scale up quickly. Four, companies can piggyback off established sales and after-sales service networks such as Haier's.

Marketing 12

Marketing Franchising Retail Budgeting 12

Harvard Business Review

JANUARY 20, 2015

This leaves no alternative but for companies, individuals, and governments to work in smarter ways. New research we conducted at the McKinsey Global Institute found that while this is a very tall order, it could be do-able. In an era of profound demographic change, another productivity revolution is a necessity.

Globalization 8

Globalization Productivity Products GDP 8

Harvard Business Review

NOVEMBER 12, 2018

Last year, for example, Russell 3000 companies received 144 shareholder proposals requesting action on social and environmental issues. The UN, for example, has outlined 17 broad Sustainable Development Goals for 2030. And at many companies, sustainability efforts are measured with well over 10 internal metrics.

Execution 10

Execution Incentives How To Committee 10

Harvard Business Review

MARCH 17, 2017

The most impactful lesson that traditional companies can learn from the gig economy is to judge all workers, including employees, on their results, not on when and where they do their work. CBRE estimates that the typical company in the U.S. Even worse, the direct costs of maintaining the traditional office-based workplace are high.

Real Estate 11

Real Estate Constraint McKinsey Cost 11

Harvard Business Review

JANUARY 12, 2018

This would represent between 10% and 15% of total retail financial assets under management. If AI-guided investing can work for a person, can it also work for a company? Companies are both operators and investors. will grow to U.S. $5 5 trillion to U.S. $7 7 trillion by the year 2025 from about U.S.$300 300 billion today.

Consultative 8

Consultative Strategy Advice McKinsey 8

Harvard Business Review

JUNE 30, 2017

What company would spend thousands — or even millions — of dollars, year in and year out, without knowing the return? When it comes to training and workforce development, lots of them. In short, companies have little idea whether they are spending too much or not enough. and sixfold in India.

Training 10

Training ROI Attrition Metrics 10

Harvard Business Review

SEPTEMBER 15, 2011

What these stories and hacks offer are well-developed, highly-detailed, and battle-tested roadmaps for making that assumption a reality. Four years ago, the company introduced a custom social network to support a more dynamic, transparent, and scalable approach to self-management. You can read all of those here. Story by Jim Lavoie.

Management 11

Management McKinsey Letter Retail 11

Harvard Business Review

SEPTEMBER 20, 2016

It helped spark new levels of interest in Africa by the international business community, and companies in a range of industries—from consumer goods to financial services to technology—have since expanded their African footprints. No African-owned company is in the Fortune 500. from 2000 to 2010.

Globalization 8

Globalization Long-term GDP Marketing 8

Harvard Business Review

OCTOBER 30, 2014

McKinsey research shows that companies with advanced marketing and sales capabilities tend to grow their revenue two to three times more than the average company within their sector. The company shifted resources to its most lucrative markets, where two-thirds of the opportunity lay.

Marketing 10

Marketing Guidelines B2C Analysis 10

Harvard Business Review

APRIL 1, 2016

Companies do need assets like computers, servers, networks, and software, but those purchases are just the start. Recent research from the McKinsey Global Institute (MGI) looked at the state of digitization in sectors across the U.S. economy and found a large and growing gap between sectors, and between companies within those sectors.

Industry 8

Industry Benchmarking Supply Chain Health Care 8

Harvard Business Review

SEPTEMBER 28, 2012

Acutely aware of the competitive edges timely data offers sophisticated investors, the company's ever-entrepreneurial cofounder once proposed that Google launch a hedge fund. After all, what company on earth enjoyed greater access to more insights more quickly from more people searching for more information?

Hedge 15

Hedge Core Competence CFO ROI 15

Harvard Business Review

NOVEMBER 9, 2017

The widely accepted view that strategy and execution are separable activities sets companies up for failure in a fast-paced world. These companies’ strategies were viewed by their top executives as analytically sound; performance gaps were blamed on execution. Jonathan Knowles/Getty Images. Insight center.

Strategy 8

Strategy Agility Execution Core Competence 8

Harvard Business Review

JULY 17, 2017

and the EU15 is doing some type of independent work, according to the McKinsey Global Institute , and 42% of U.S. This is in part because companies need to hire highly skilled people for shorter periods of time as work flows in faster, less predictable cycles. Twenty to thirty percent of the workforce in the U.S.

Real Estate 8

Real Estate Health Care Analysis Survey 8

Harvard Business Review

JUNE 13, 2011

Over the past decade, a team from Harvard Business School, London School of Economics, McKinsey & Company, and Stanford has systematically surveyed global management. We have developed a tool to measure management practices across operational management, monitoring, targets, and people management. does not guarantee success.

Management 16

Management Survey Class Lean Production 16

Harvard Business Review

JANUARY 19, 2016

Executives develop breadth by broadening their exposure to the full organization and taking assignments across disciplines. When all their well-intentioned, but separate, solutions showed up at retail, customer satisfaction never improved. ” They combine experience and emotion into well-developed intuition.

Execution 8

Execution Supply Chain Analysis Learning-by-Doing 8

Harvard Business Review

AUGUST 1, 2011

In this first leg of the HBR/McKinsey M-Prize for Management Innovation , we asked the most progressive thinkers and radical doers from every realm of endeavor to share a story, a hack, a disruptive idea, or an experimental design that illustrates how the web can help overcome the limits of conventional management and create Management 2.0.

Management 14

Management Innovation Storytelling Bottom-up 14

Harvard Business Review

JULY 22, 2013

While many companies obsess about how to turn their data into value, we find they spend too much time on the "data" and not enough time on the "people" side of the equation. By 2018, the United States alone could face a shortage of 140,000 to 190,000 people with deep analytical skills, according to the McKinsey Global Institute.

Team 8

Team McKinsey Comparison Retail 8

Harvard Business Review

JULY 15, 2013

More companies want far greater flexibility with far fewer people. Just ask anyone working in the health care, financial services, automobile, retail, media, publishing, education, advertising, real estate or defense industries. A recent McKinsey & Co. Something profoundly structural is going on.

Human Capital 8

Human Capital Real Estate Human Resources Disruptive Innovation 8

Harvard Business Review

MARCH 8, 2016

When it comes to understanding the pace of global digital evolution , the digital growth of developed countries usually has little to tell us about the digital future of developing ones. must take action, then set individual targets or commitments accordingly.

Benchmarking 8

Benchmarking Policies Globalization Long-term 8

Harvard Business Review

JULY 9, 2014

Often companies offer multiple products that appeal to different market segments and let customers self-select. Quidol, a company based in San Diego, California, created two different products to appeal to two segments in the market for early pregnancy tests: the hopefuls and the fearfuls. And that’s segmentation.”

Market Segmentation 8

Market Segmentation Marketing Insurance Price 8

Harvard Business Review

MAY 11, 2016

The best-performing companies seem to be pulling away from the rest, according to a growing body of research, and that fact explains a large part of the growth in inequality between individuals. And if you care about addressing inequality, you have to consider why companies rise and fall. Profits Are High, but Not for Everyone.

McKinsey 8

McKinsey Document Engineering Outsourcing 8

Harvard Business Review

NOVEMBER 15, 2016

So what should companies look for when they hire a new CEO? Russell Reynolds Associates, in partnership with Hogan Assessment Systems, has led a research effort to separate myth from reality, identifying key indicators of leadership that have a measurable impact on a company’s growth.

CEO 8

CEO Retail Class Charan 8

Harvard Business Review

DECEMBER 7, 2018

It is home to more fast-growing economies than any other region, hundreds of successful big companies, and an urbanizing consumer market whose spending outstrips that of India. How can companies navigate Africa’s many challenges and translate its growth trends into profitable, sustainable enterprises? lucydphoto/Getty Images.

Brand 8

Brand Case Study Globalization Marketing 8

Harvard Business Review

DECEMBER 24, 2015

But social media marketing can offer B2B marketers a range of benefits if they take advantage of it, from increasing engagement and influencing decision making before the sales call to customizing sales messages and enhancing their company’s reputation. B2B companies need to take this to heart.

B2B 8

B2B Media B2C Marketing 8

Harvard Business Review

DECEMBER 17, 2013

But as I’ve done for the last 4 years, I’ll attempt to summarize some of the latest stories about the big environmental and social pressures on business, and how some innovative companies are dealing with them. Companies are increasing investments as well. European companies are doing more than U.S. What Companies Are Doing.

Supply Chain 9

Supply Chain McKinsey Apparel Energy 9

Harvard Business Review

FEBRUARY 25, 2013

Most companies put innovation at the top of their agendas. Today, we're delighted to announce the 10 winners of the Innovating Innovation Challenge, the first leg of this year's HBR/McKinsey M-Prize for Management Innovation. The state of the art when it comes to developing innovation as a core competence. Fail Forward.

Innovation 8

Innovation Core Competence McKinsey Armstrong 8

Harvard Business Review

JULY 5, 2016

According to estimates by McKinsey , if France (for example) were to shift into a higher gear and equal the UK’s digital state, its hypothetical economic gain could be about €100 billion. Engineers from the EU have been key to the successes of many UK companies. The digital talent market in the UK is already tight.

Safe Harbor 8

Safe Harbor Industry Uncertainty Crisis 8

Harvard Business Review

JUNE 13, 2012

We're delighted to announce the winners of the Long-Term Capitalism Challenge , the third leg of the HBR/McKinsey M-Prize for Management Innovation. Another global retail giant, The Coca-Cola Company, has been celebrated for its water stewardship initiative. It's not enough to change one company.

Organization 13

Organization Cooper McKinsey Long-term 13

Harvard Business Review

OCTOBER 27, 2015

Of these, only three, Switzerland, Ireland, and Estonia, made it to a commendable “Stand Out” category – which means that their high levels of digital development are attractive to global businesses and investors and that their digital ecosystems are positioned to nurture start ups and internet businesses that can compete globally.

Crisis 8

Crisis McKinsey Policies Globalization 8

Harvard Business Review

DECEMBER 18, 2012

It was an odd year for green business, and it began with some mixed signals about how far companies were coming on sustainability. Some parts of the agenda — eco-efficiency and resource conservation for example — are widely accepted now, and it's rare to find a big-company CEO who doesn't have sustainability on his or her radar.

Supply Chain 9

Supply Chain Constraint P&L Energy 9