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Are We Focusing on Employee Engagement Metrics (And Missing the Point)?

Leading in Context

Employee engagement is a metric that companies are closely watching. Using surveys, levels of participation in programs, and satisfaction reports, companies measure how well they engage those they lead. Butcould this heightened level of watching be part of the problem?

Metrics 296
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360-Degree Feedback Programs To Help Your Company Grow

HR Digest

The term 360-degree feedback has gained global popularity with reports from Forbes indicating that more than 85 percent of Fortune 500 companies use 360 feedback to review their employees regularly. The evaluation report is a compilation of feedback from managers, peers, and juniors. What Is the Purpose of a 360-degree System?

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Navigating the Path: What Does a Chief People Officer Really Do?

N2Growth Blog

This executive role focuses on developing and implementing human resources strategies to manage the workforce and create a positive organizational culture. In today’s dynamic business environment, the CPO plays a pivotal role in talent management, recruitment, and retention.

CPO 388
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Companies Should Use Covid To Ensure Better Customer Service

The Horizons Tracker

There are various examples of companies that have managed to use the pandemic to pivot their services and continue to delight customers. For instance, the likes of John Lewis, Amazon, First Direct, and Suzuki are among the companies that dominate the league table of customer service champions during the pandemic.

Company 90
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Breaking the Glass Ceiling: How Gender is Affecting Today’s Top Companies

Chart Your Course

There is a large body of research indicating the organizational, marketing and financial benefits of an equitable gender mix in management and worker-team groups. Here are some companies doing it right in today’s business world and some ways others can emulate their style. The Socially-Responsible Company.

Company 100
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Mastering HR: Best HRM Books for Beginners to Read in 2024

HR Digest

From talent acquisition hacks to building a kickass company culture, these books will get you fired up to tackle the ever-evolving world of work. The field of human resource management (HRM) encompasses vital tasks such as recruiting, screening, and developing employees for businesses. Laszlo Bock’s “ Work Rules!

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Trust Is Key For Performance Management When Working Remotely

The Horizons Tracker

Managers are facing many dilemmas and questions around how they manage flexibility, how they acknowledge caring responsibilities, the role of automation for certain tasks, and home working versus office productivity,” Gratton explains. Rethinking performance management.