The Process is as Important as the Product: 7 Tips to Manage Both
Jesse Lyn Stoner Blog
SEPTEMBER 24, 2012
This was the situation the leaders of Southern New England Telephone Company (SNET) faced in 1994 when Connecticut deregulated the local market. However, a few months before the “go live” date (July 1), during a day-long meeting, the officers of the company realized the people who would need to implement the plan were ill-prepared.
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