Cutting Costs/Curtailing Services Can Produce Crappy Customer Service
Chart Your Course
MARCH 4, 2013
In uncertain economic times, it’s common for businesses to focus their time and energies on ways to cut costs. When a business shortchanges their labor or quality – its products, services, or level of customer service can suffer. Some of these knee-jerk reactions can have a negative impact on a business’ performance and growth.
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