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Complimentary Resource – 2011 Trends Report: Customer Relationship Management

Strategy Driven

JUNE 17, 2012

2011 Trends Report: Customer Relationship Management. Focus Experts share their 2011 predictions for CRM. Are you ready for the coming changes in the Customer Relationship Management (CRM) landscape? In this report, Focus Experts share their 2011 predictions for CRM. 1 in most businesses.

Trends 50
Trends Report Resources CRM 50
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How Digital Natives Are Changing B2B Purchasing

Harvard Business Review

MARCH 14, 2018

Some 73% of 20- to 35-year-olds are involved in product or service purchase decision-making at their companies, according to a study of “millennial” buyers by Merit , with one-third reporting that they are the sole decision-maker for their department.

B2B 8
B2B Schein Forrester CRM 8
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