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Companies Collect Competitive Intelligence, but Don’t Use It

Harvard Business Review

Specific competitor information is another $2 billion. On the other hand, management never questions the actual use of this information by employees in brand, product, R&D, marketing, business development, sales, purchasing or any other market-facing function. What Did Peter Drucker Really Say?

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Free Your Staff to Think

Harvard Business Review

Because professionals have such direct access to information and people, many companies have let most of their administrative assistants go, leaving it to professionals to manage their own information. Self-service information management makes sense — to a point. Kit" information.