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Companies Collect Competitive Intelligence, but Don’t Use It

Harvard Business Review

This “island mentality” is surprisingly prevalent among talented, seasoned managers. The paradox is that companies spend millions acquiring competitive or market “intelligence” from armies of vendors and deploy the latest technology disseminating the information internally.

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Breaking the Command-and-Control Reflex

Harvard Business Review

But Brennan opened the door on some current management difficulties at the $3 billion information management company he runs. But he believes that too many of his managers still operate in a " command-and-control reflex." It was the fulfillment of what Peter Drucker called the Age of the Knowledge Worker.