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Companies Collect Competitive Intelligence, but Don’t Use It

Harvard Business Review

Instead, management implicitly assumes the information is being used, and used optimally. ” Every middle manager is familiar with the requirement for a 130- slide deck of tables, graphs and charts in the appendix for presentations to top executives. What Did Peter Drucker Really Say?

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Breaking the Command-and-Control Reflex

Harvard Business Review

But Brennan opened the door on some current management difficulties at the $3 billion information management company he runs. But he believes that too many of his managers still operate in a " command-and-control reflex." It was the fulfillment of what Peter Drucker called the Age of the Knowledge Worker.