June, 2016

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What To Do When The Customer is Wrong

Let's Grow Leaders

The only problem with the concept, “The customer is always right,” is that sometimes they’re wrong. If you’ve been in any kind of customer-facing position, I know you’re with me. Sure, there are many, many circumstances where the only choice is to bite your tongue and concede, for the good of the customer experience. But some wrong is just, well…wrong.

Training 337
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Leadership – It’s Not About You

N2Growth Blog

If you think leadership is about you, your ego has led you astray. Leadership has little to do with you and everything to do with those you lead. If you think leadership is about the bottom line, think again; it’s about the people. Without the people there is no bottom line. Closely examine the core characteristics of great leadership, and you’ll find it’s not power, title, authority or even technical competency that distinguishes truly great leaders.

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What is your Commencement Address?

General Leadership

GeneralLeadership.com and the General Leadership Foundation bring Leadership Advice from America's Most Trusted Leaders to You! Read more at [link]. Leadership is not about the next election, it’s about the next generation. Simon Sinek. The class of 2016 at my high school nominated me to give the commencement address. This was a great honor. As I thought about what to say, it was not as easy as I thought.

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11 Reasons Fear Screws Up Your Leadership and What To Do About It

Lead Change Blog

It’s a question that has perplexed me for many years: With the wealth of leadership wisdom available, why do we continue to struggle to lead well? Why do employee engagement rates continue to hover around 30% despite the obvious advantages for leaders who choose to lead well? The more time I spend with managers and leaders, the more I see three reasons aspiring leaders struggle: They don’t know how.

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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5 Insights Into Leadership Development Future (Part 3)

Leading in Context

By Linda Fisher Thornton This is the third installment in a series "5 Insights Into Leadership Development Future" Each post in this series will address a trend in leadership development and offer tangible actions for helping leaders.

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How to Write a Blog People Want to Read

Jesse Lyn Stoner Blog

This is the 5th anniversary of my blog! With over a half million views last year and near the top of almost every list of best leadership blogs, it has been successful beyond anything I had imagined. And so, I’ve decided to pass along some of the lessons I’ve learned about how to write a blog […]. The post How to Write a Blog People Want to Read appeared first on Seapoint Center for Collaborative Leadership.

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Preparing Your Organization for the “Big Change”

N2Growth Blog

Organizational change is inevitable. Like all living things, it’s vital that organizations regularly adjust in order to accommodate the ebb and flow that goes on within the ecosystems in which they thrive. Every so often, though, a “Big Change” is needed to better position an organization for long-term success. In those times, proper preparation is required.

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Leadership: This AND That, Not This OR That

General Leadership

GeneralLeadership.com and the General Leadership Foundation bring Leadership Advice from America's Most Trusted Leaders to You! Read more at [link]. “Leadership is the art of getting someone else to do something you want done because he wants to do it.” Dwight D. Eisenhower. The word “AND” is one of the most frequently used in the English language.

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Build Your Leader SHIP

Lead Change Blog

Ships have important jobs. They take people and things to new destinations. But, to be seaworthy, a ship must float. And, to float, a ship requires a solid foundation. Leaders are like ships. They have important jobs. And they also need a solid foundation. Like shipbuilding, leaders must start with a design. Here’s a simple approach to building your Leader SHIP: S elf-assess.

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5 Insights Into Leadership Development Future (Part 4)

Leading in Context

By Linda Fisher Thornton This post is Part 4 in the series "5 Insights Into Leadership Development Future.". The previous posts in the series in case you missed them: Part 1 on Global Trends Part 2 on Wholeness. Part 3 on Growth and Human Development In Part 4, we take a look at positive ethical values and the search for meaning.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Leadership Lessons And Quotes From Finding Dory

Joseph Lalonde

O ver 13 years ago, a little orange fish swam into our lives. His charm was instantaneous. That fish was Nemo of Finding Nemo. And we’ve been wanting a sequel to Finding Nemo for just as long. This weekend saw this wish come true. Finding Dory, a quasi-sequel of Finding Nemo, released to praise from critics. My opinion? Finding Dory deserves those accolades.

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Frontline Festival: Leaders share about favorite apps, technology, and productivity hacks

Let's Grow Leaders

Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival gives tips about favorite tools and technology. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all about how to take a complete break from work (i.e. for vacation.) There are two ways to participate…either submit a blog post on the topic, or your 1-2 sentence answer to the question.

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Welcome to Business 2.0 as Powered by New IT

N2Growth Blog

Business 2.0 represents a new way of thinking and doing for early 21 st Century companies. Unlike e-commerce where consumer transactions are done via the Web, Business 2.0 is about using the Internet-based services to drive entire business processes. Indeed, the work of transforming an enterprise to Business 2.0 is quite an undertaking. But, this transformation has an ally in “ New IT “–a confluence of cloud-based computing, digitalization, automated operational frameworks and

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Environment Impacts Communication

General Leadership

GeneralLeadership.com and the General Leadership Foundation bring Leadership Advice from America's Most Trusted Leaders to You! Read more at [link]. “Precision of communication is important, more important than ever, in our era of hair trigger balances, when a false or misunderstood word may create as much disaster as a sudden thoughtless act.”. James Thurber.

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5 Ways to Improve DE&I in the Workplace

Diversity, equity, and inclusion are critical for an organization’s success. And companies that take bold action to help ensure an inclusive workplace will win every time. Discover how your company can create a culture that celebrates DE&I while achieving higher revenue and growth.

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Sometimes Leaders Lose Their Mojo Too

Lead Change Blog

Leaders. We’re counted on to have vision and to oversee the plan. We’re depended upon to have answers and to know and do what’s right. We’re expected to be the life force of a business and the person driving everyone else’s motivation. We’re assumed to get out of bed each morning and have the fortitude to do it all over again and again. But you know what?

PR 179
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5 Steps for Women Entrepreneurs to Get Cash

Women on Business

We've Moved! Update your Reader Now. This feed has moved to: [link] If you haven't already done so, update your reader now with this changed subscription address to get your latest updates from us. [link].

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Transforming your leadership takes more than intention

Persuasive Powerhouse

Most leaders have the best intentions to get better at how they lead others. The problem comes in when they actually lose track of the fact that intention isn’t enough – there are actions that need to be taken in order for them to realize their goals. Think of New Year’s resolutions: the percentage of people who make and actually achieve their goals is only 8%.

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Understanding What Drives Us To Push Ahead

Tanveer Naseer

As the month of June begins to wind down, I’ve found myself reflecting on a unique milestone for my blog – namely, how this month marks my 8th year of writing my blog, marking almost a decade of sharing my writings and insights with my online readership. I have to be honest in admitting that I never imagined that I’d be writing a blog for so long, where I put out new ideas and insights every week.

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No Ego: How Leaders Can Cut the Cost of Drama, End Entitlement and Drive Big Results

Speaker: Cy Wakeman, M.S., CSP, President, Reality-Based Leadership

Most HR leadership philosophies are grounded in two completely faulty assumptions — “change is hard” and “engagement drives results.” Those beliefs have inspired expensive attempts to keep change from being disruptive to employees. What these engagement programs actually do is create and reinforce feelings of victim-hood and leave employees unprepared to adapt to real changes that are necessary for the health and profitability of their enterprises.

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Are You A Warrior?

Rich Gee Group

“The basic difference between an ordinary man and a warrior is that a warrior takes everything as a challenge, while an ordinary man takes everything as a blessing or as a curse.” — Carlos Castenada. Whether you’re a man or woman, business-owner or corporate executive, young or old, life is programmed to throw a lot of obstacles in your path.

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My Dad’s Best Advice

N2Growth Blog

Father’s Day has become a bit of a solemn day for me. I lost my father a few years ago and, while my kids do their best to celebrate the day with me, I can’t help but to feel the loss of my father in my life. Just the same, Father’s Day does provide me with the chance to reflect back on some of the sage advice that I got from him over the years and consider how it has informed my approach to work and to life.

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Four Important Toasts to Improve the FATE of Your Team

Lead Change Blog

The release date of this article was strategically planned – because toasts should not be reserved for New Year’s Eve only. Toasts should not be unspoken until the end of your season or project. Team celebrations and personal reflections should, like feedback, be shared and encouraged on a consistent basis. It is always a good time to remind ourselves of what is important moving forward and to celebrate the small successes of our recent past.

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8 Tips to Set Up Your Own Home Office

Women on Business

We've Moved! Update your Reader Now. This feed has moved to: [link] If you haven't already done so, update your reader now with this changed subscription address to get your latest updates from us. [link].

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Innovation: Five Signs You Might Be Faking It

Every company wants to be a leader in innovation, but how can you tell if your company is really innovating or just going through the motions? See the 5 signs you might be faking innovation and what to do if you are.

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Now ask the tough questions

Persuasive Powerhouse

There is an awareness and desire by good leaders to do more asking than telling. That strategy of asking more questions should be part of every leader’s communication toolkit as a way to get information, be more collaborative, and to obtain important feedback. Maybe you are working more questions into your leadership communication too.Now it’s time to go a step further and ask different types of questions – the kind that go a step deeper, and may be tougher to ask and to answer.

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The Simple Truths Behind The 8 Principles Of More Human Leadership

Terry Starbucker

Humility. Trust. Values. Teaching. Accountability. Metrics. Positivity. And… Love. Behind the 8 Principles of More Human Leadership ( click HERE to see them on a separate PDF ) are simple truths, and the secrets to the success trifecta – a profitable company, a happy team, and a fulfilled YOU. That is why I believe in them so strongly, and you should too.

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Are You On Cruise Control?

Rich Gee Group

I drove to my networking meeting this morning and I take the Merritt Parkway (one of the more beautiful highways in the U.S.). I got off at the North Street exit and next thing I know, I’m on the Post Road. 10 minutes evaporated from my life — it’s like those X-Files episodes where people lose time when abducted by aliens. One second I’m exiting onto North Street and the next, I’m on the Post Road.

Career 150
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Why the Rules of the Entrepreneurial Game Are Changing

Leading Blog

T HERE WAS A TIME when AOL was how most Americans got online. Co-founded by Steve Case, American Online at its peak handled nearly half of U.S. Internet traffic and was the first Internet IPO. From his unique vantage point, Case shares his playbook for the future in The Third Wave. Case believes we are now entering the Third Wave of the Internet. The First Wave was building the Internet.

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Tough Comp Conversations: A Guide For Doing Them Right

Speaker: Rusty Lindquist, VP Strategic HR Insights at Bamboo HR

Compensation can be tricky, few things carry as much emotional weight as comp. And with the increased transparency in the market, combined with our collective propensity to rate ourselves against others, the frequency of these very difficult conversations is increasing. In this webinar, we will deconstruct some of the psychology around comp. We’ll take an analytic look at comp’s role in the employee experience, and then we’ll get really tactical with guidance on very specific compensation conver

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A Compass for Transition

Lead Change Blog

As we look at the timeline of our lives, how many transitions can we see? Inside the womb to outside the womb counts as one of our first major transitions. Being chauffeured, to holding a driver’s license. Graduation, moving, marriage, births, deaths, promotions, the list goes on and on. Transitions are endless and life-long. One of our oldest and most essential navigational tools is the compass.

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Increase Your Productivity Levels with a Treadmill Desk

Women on Business

We've Moved! Update your Reader Now. This feed has moved to: [link] If you haven't already done so, update your reader now with this changed subscription address to get your latest updates from us. [link].

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Inspiring Those We Lead To Build A Better Tomorrow

Tanveer Naseer

Around this time of the year, it’s become a common sight to see commencement speeches from high school and university graduation ceremonies being shared on leadership sites as inspiration on how we can better serve those we lead. The popularity of these kinds of speeches in leadership circles is not too surprising when we consider how the very nature of the commencement speech is to draw attention to the lessons learned and how they can be applied going forward to create a future filled wi

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12 Promises to My Future Self

Leadership Freak

I’m often asked what advice I’d give to my younger self. Trouble is, my younger self wouldn’t listen. “What would I say to my future self?” is a more interesting question.

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10 HR Metrics to Track in 2024

Discover the power of HR metrics. Master recruiting, control skyrocketing labor costs, and reduce turnover rates. Get insights into key metrics like Time-to-Fill, Cost-per-Hire, and Turnover Rate. Equip your business for success in 2024.