Strategy Driven

APRIL 13, 2021

Customer contacts, payment details, marketing data, product inventories, supplier information, and more. Promoting your products, services, and brand to your ideal consumers through a variety of online platforms including social media, email, organic search, paid advertising, and written content. Collect and use data sensitively.

Tips 120

Tips Management Compliance Software 120

Lead Change Blog

APRIL 18, 2016

If you limit your customers’ freedom with stupid rules, you pay the price with their propensity to respond with greater than normal wrath. Employees can’t work from home, business casual will lead to low productivity, or the workday is nine to five; the work week forty hours. What does this cattle herding metaphor have to do with you?

Policies 150

Policies Follow-up Banking Bureaucracy 150

Kevin Eikenberry

JANUARY 7, 2011

This impacts the training we deliver, the way I write this blog, the way we handle Customer product orders and literally a thousand other things. What products or services would you like us to implement? We are in the process of forming a new team and want a strong team ethic and identity towards our key stakeholders.

Power 185

Power Workshop Blog Learning-by-Doing 185

Harvard Business Review

OCTOBER 20, 2017

Have you ever looked up flights or hotels on an app on your phone, only to open your laptop and see different prices? more) than the price on Orbitz’s app. A quick scan found that prices of identical vacation packages often differ between Orbitz’s app and website. Klaus Meinhardt/Getty Images.

Price 8

Price Retail Hotels Bottom-up 8

Skip Prichard

JUNE 22, 2020

With the ever-changing dynamics of the workforce, the stewardship of organizational culture is just as important as strategy, talent, product development, or customer service. Reputation drives your ability to attract new customers, retain those you have, and even to increase your prices. Then it’s one of its biggest obstacles.

How To 107

How To Middle Management Reputation Short-term 107

N2Growth Blog

DECEMBER 13, 2010

They will not compromise their value system and personal ethics for temporary gain. Leaders can be extremely strong in any of the areas above, but if they are not leading effectively or productively, if they are not meeting performance expectations, then they have work to do. Want to find out?

Blog 310

Blog Leadership Benchmarking Tactics 310

Coaching Tip

FEBRUARY 23, 2012

The days of leading countries or companies via a one-way conversation are over, as Netflix’s one-way conversation with customers on prices, Bank of America’s one-way conversation on debit fees and Verizon’s one-way conversation on an e-billing surcharge recently demonstrated. 4) Seek to inspire, not just motivate. 7) Scale your values.

How To 110

How To Airlines Media Innovation 110

Strategy Driven

SEPTEMBER 2, 2016

Most people are more products of pop culture than they are of training. Processes, trends, fads, perceived stresses and “the system” force adults to make compromises in order to proceed. I have produced videos with stars from Audrey Hepburn to Vincent Price, plus television public service announcements.

Strategic Planning 51

Strategic Planning Planning Ethics Learning-by-Doing 51

Strategy Driven

JULY 2, 2012

How you feel about your product. You’ve placed a value on yourself that reflects in your selling skills, your attitude, your belief system, your truthfulness, and your ethics. Whether they’re an existing customer or a prospect, they’re making all kinds of value judgments about you, your product, and your company – in that order.

Reputation 50

Reputation Customer Loyalty Belief Systems Seminar 50

Strategy Driven

SEPTEMBER 6, 2013

Care for the industry, the product and the process (a defined Vision). Packaging, distribution and marketing of the product. The right settings in which to showcase the product. Stated, refined strategies for the winery to remain in business, producing a quality product and maintaining clientele appreciation.

Long-term 56

Long-term Budgeting Quality Consultative 56

Strategy Driven

FEBRUARY 6, 2015

Websites that sell products are digital platforms, not the arbitrators of quality in the business world. That means doing things correctly the first time, without wasting counter-productive time in cleaning up mistakes. Productivity translates to profitability in an advantageous climate in which to function.

Quality 50

Quality Metrics Strategic Planning TQM 50

Strategy Driven

JULY 1, 2011

Care for the industry, the product and the process (a defined Vision). Packaging, distribution and marketing of the product. The right settings in which to showcase the product. Stated, refined strategies for the winery to remain in business, producing a quality product and maintaining clientele appreciation.

Long-term 50

Long-term Benchmarking Quality Process 50

Harvard Business Review

JANUARY 29, 2016

The New York City Department of Consumer Affairs (NYDCA) recently released a well-researched report documenting similar products having different prices based on the target customer’s gender. Target equalized the prices after the report was released, labeling the differential a “system error.”

Price 8

Price Market Segmentation Ethics Morale 8

Harvard Business Review

JANUARY 28, 2014

As the founder and president of a new ethical bank focused on environmental sustainability, Jay McGuane realized that he and his board needed to set guidelines about which loans to approve and which to reject on “values” grounds. Ethical banking had seemed so benign when Jay had decided to enter the industry. Twin Debates.

Case Study 8

Case Study Banking Ethics Guidelines 8

Strategy Driven

NOVEMBER 1, 2010

While the rules may be shifting, the long-term sustainable advantage gained by building a strong brand – a brand that builds stability, trust, loyalty, and drives a premium price – remains consistent. If you will not buy for yourself a specific product, don’t try to sell it. Speak Your Mind Tell us what youre thinking.

Brand 67

Brand Globalization Banking Long-term 67

Harvard Business Review

JULY 5, 2016

administrators for every tenured or tenure-track faculty member within the UC system. Yet our research suggests that bureaucracy is not inevitable; it’s not the inescapable price of doing business in a complicated world. Rather, it’s a cancer that eats away at economic productivity and organizational resilience.

Bureaucracy 10

Bureaucracy Organization Health Care Drucker 10

Your Voice of Encouragement

DECEMBER 9, 2009

How about this: "You can be practically anything you want in life, if you prepare yourself for it and are willing to pay the price to get it." Ive been doing that as president of Performance Support Systems and as an entrepreneur for the past 27 years. This way, you convey that theres no "free ticket."

Mentor 102

Mentor Learning-by-Doing Blog Sports 102

Strategy Driven

JULY 3, 2015

6) Insights, Beliefs, Systems of Thought. (7) Generally, they are vendors who sell 'off the shelf' products that target small niches within the organization. By their nature, HR departments are designed to uphold processes and systems. This step is detailed in my monograph, "7 Layers of Wisdom": (1) Glimmer of An Idea. (2)

Education 50

Education Company Succession Mentor 50

Harvard Business Review

OCTOBER 7, 2014

There can be organizational paralysis, or a release of incredible and productive energy, and which of the two happens depends mainly on leadership. They are systemic. These moments are about larger systems of roles, beliefs, behaviors, and history. Crisis management Ethics Leadership'

Company 14

Company Crisis Crisis Management Video 14

Strategy Driven

MARCH 11, 2011

’ It fostered a false sense of security for employees, paying higher salaries than the marketplace, thus keeping employees dependent upon the system via golden handcuffs. Many deals were put on the books in order to inflate the price of Enron stock, which the insiders sold at peak price levels. Inability to plan.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57

Harvard Business Review

JANUARY 29, 2014

Going more granular, as Big Data does, offers even sharper ethno-geographic insight into customer behavior and influence: Single Asian, Hispanic, and African-American women with urban post codes are most likely to complain about product and service quality to the company. African-American women do not. A future post will address this).

Merchandising 12

Merchandising Media Price Cost 12

Harvard Business Review

SEPTEMBER 27, 2011

This blog post is part of the HBR Online Forum The CEO's Role in Fixing the System. Some years ago, the then-CEO of Air Products told me that it took his team two months to decide and plan layoffs, two weeks to do them, and two years to recover. As former Procter & Gamble CEO A.

CEO 13

CEO Benchmarking Long-term Banking 13

Harvard Business Review

JANUARY 27, 2014

You would consider first whether you could offer a distinct product to each individual customer that perfectly matches his or her unique preferences. As a consequence, you would begin to lump similar customers together into segments to which you offer a “compromise” product. Consider PPG Industries. for the S&P 500 Industrials.

Social Capital 8

Social Capital Chemicals Industry Cost 8

Harvard Business Review

MAY 8, 2012

Rather, behind every decision the average person makes to buy something — whether a product or service, your argument or an idea — is an unspoken emotional motivation. Values are about people viewing the world entirely through the lens of their belief systems. I call this the hidden agenda.

Belief Systems 17

Belief Systems Tips Audience CFO 17

Harvard Business Review

APRIL 3, 2014

There’s a wonderful scene (one of many) in Michael Lewis’s new book, Flash Boys: A Wall Street Revolt , in which John Schwall, then the head of product management at RBC Capital Markets in New York, decides one day in 2011 to figure out how stock trading had evolved into a high-speed, unfair race he thought it had become.

Long-term 8

Long-term Open-book Marketing Hedge 8

Harvard Business Review

JUNE 8, 2015

Pharmaceutical companies, buffeted by regulatory changes, new drug technologies that alter entry barriers and competition, price pressures, and an estimated 300,000 job cuts since 2000, seem to fit the popular narrative of large organizations unable to deal with disruptive forces. It’s not just products. Experimentation is vital.

Health Care 8

Health Care Venture Capitalist Strategic Fit Pharmaceuticals 8

Harvard Business Review

FEBRUARY 22, 2012

for certain domestic markets due to rising costs abroad and labor productivity at home.) Companies must step up and honestly explain why they offshore business functions and employment in a broad array of product and service activities to compete in a truly global economy. especially in fast-growing foreign markets.

Offshoring 13

Offshoring Outsourcing Supply Chain Globalization 13

Harvard Business Review

OCTOBER 11, 2012

We sell our privacy in the same way to online pharmacies, giving them details of everything from our cosmetics preferences to the current state of our health and on-going medical conditions in exchange for convenient reminders to refill prescriptions and product recommendations specifically tailored to our health concerns.

Insurance 16

Insurance Discount Airlines Price 16

Harvard Business Review

NOVEMBER 25, 2016

Research from the Institute of Practitioners in Advertising shows that using ads to reduce price sensitivity is typically twice as profitable as trying to increase sales. Even seemingly harmless experiments may carry ethical or social implications with real financial consequences. Be as specific and actionable as possible.

Analysis 8

Analysis Incubator Advertising Objective 8

Harvard Business Review

DECEMBER 9, 2013

News broke Friday that 23andMe, the provider of genetic testing services built around a $99 kit you can use at home, would cease providing health information to consumers while the product underwent a Food and Drug Administration approval process, because the FDA considers the test a medical device that requires regulatory review.

Information 9

Information Learning-by-Doing Ethics Productivity 9

Harvard Business Review

OCTOBER 11, 2012

We sell our privacy in the same way to online pharmacies, giving them details of everything from our cosmetics preferences to the current state of our health and on-going medical conditions in exchange for convenient reminders to refill prescriptions and product recommendations specifically tailored to our health concerns.

Insurance 9

Insurance Discount Airlines Price 9

Harvard Business Review

JANUARY 12, 2018

This data is both financial (revenues, profits, growth) and non-financial (customer sentiment, employee engagement, marketing effectiveness, product feedback, and partner ecosystems). Their goal was to hit the lowest possible price point, and to appeal to “digital native” customers. ZB by 2020.

Consultative 8

Consultative Strategy Advice McKinsey 8

Tanveer Naseer

JUNE 7, 2016

Stop the production of victims Continuous victim production is what drives the media coverage, the public interest, the emotionalization, the commentary and criticism from 1000 different sources not even present, but focused on reputation destruction. There are only three kinds of victims: people, animals, and living systems.

Crisis 100

Crisis Succession Construction Reputation 100

Harvard Business Review

JANUARY 10, 2013

Major banks in the global financial system are under investigation because LIBOR rates are based on information provided by them, and JP Morgan Chase and Royal Bank of Scotland are among the institutions reported to be in settlement discussions. And, in the case of LIBOR rate-rigging, the story is far from over.

Finance 9

Finance Banking Press Release Pharmaceuticals 9

Harvard Business Review

OCTOBER 17, 2017

But this single-minded focus can be a major problem when it comes to tackling slow-building, systemic challenges, like global warming, that could take down not just supply chains but, over time, entire economies. Challenges of this frame: Be wary of pricing everything that moves in the environment and focusing too much on costs.

Morale 8

Morale EPS Supply Chain Politics 8

Harvard Business Review

FEBRUARY 3, 2017

By that I mean that pharma companies should develop innovative treatments for pervasive unmet medical needs; avoid corruption, collusion, and other unethical marketing practices; and make sure that their products reach as many patients around the world as possible. citizens have a positive opinion of big pharma.

Reputation 8

Reputation Pharmaceuticals Price Business Model 8