Harvard Business Review

SEPTEMBER 6, 2017

Business-critical roles — that is, the jobs that are central to differentiating a company from its competitors and successfully executing its strategy — will also change. And a new ecosystem of finance, insurance, energy, infotainment and maintenance services has emerged based on the data-driven, app economy.

Company 12

Company Insurance Engineering Software 12

Harvard Business Review

MARCH 10, 2017

Using new software to analyze the digital exhaust of calendar and email metadata provides a practical way to build an accurate profile of how frontline sales representatives and managers spend their time, who they interact with externally and internally, and what effect this has on sales performance.

Software 10

Software Metrics CRM B2B 10

Harvard Business Review

JUNE 26, 2013

The original IT department was formed to centralize a unique expertise that could purchase, implement, and manage technology in the enterprise. Only the largest of enterprises could afford the best technologies, and even for those with the largest bank accounts, IT strategies were limited to basics like CRM , ERP , or email.

Supply Chain 8

Supply Chain Competitive Advantage Information Technology How To 8

Harvard Business Review

DECEMBER 15, 2015

This is ineffective deal management, and it eventually leads to loss of positioning with customers, and, over time, the nurturing of “commodity competencies.” At that point, Alphatech’s management reassessed its strategy and sales approach. Management first evaluated who were, and who were not, good customers.

Strategy 8

Strategy Team Discount ROIC 8

Harvard Business Review

FEBRUARY 27, 2013

We set people up to use their area of expertise, be it strategy, accounting, operations, technology, finance, or human resources. They need help with financial management, marketing, product development, service delivery, and technology. A skills-based, or pro bono, approach is about donating skills, not just money.

Skills 8

Skills Real Estate Human Capital Project 8

Harvard Business Review

FEBRUARY 9, 2011

It may seem counterintuitive, but smart companies need to routinely rid themselves of less profitable customers, the same way an asset manager or rebalances an investment portfolio or a Major League Baseball general manager trades a declining player. So how does one take full advantage of a 'window to winnow'?

P&L 14

P&L Supply Chain Retail Price 14

Harvard Business Review

OCTOBER 13, 2015

On this we know little as yet, in part because Dell is privately held — we can see that it has managed to hang on to its market share in the PC business, but that this business remains in intensive care. We simply don’t have enough information to understand its strategies for transforming its business.

Maturity 8

Maturity Software Competitive Advantage Strategy 8

Harvard Business Review

MARCH 28, 2016

Since its bankruptcy in 2012, Kodak has been a poster child for innovation incompetence: After inventing the world’s first digital camera in 1975, the conventional story goes, myopic managers allowed a bloated company to let inertia drive it off a cliff. Consider what side businesses might be moved to center stage. Diversify.

Company 8

Company How To Technology Strategy 8

Harvard Business Review

OCTOBER 17, 2017

There is general consensus that a major solution lies in better managing and preventing adult chronic diseases such as diabetes and heart failure. These include infant safety and injury prevention, social work, legal advocacy, case management, tutoring, fitness classes, nutrition and lactation, mental health, and dental care.

Health Care 10

Health Care Metrics Efficiency Absenteeism 10

Harvard Business Review

AUGUST 9, 2016

Almost every organization today is putting customer experience (CX) at the core of its strategy, aiming to provide products and services that meet customers at every touch point. “In traditional brand management, marketers are responsible for specific product lines,” he says.

Marketing 9

Marketing Content Insurance Brand 9

In the CEO Afterlife

JUNE 8, 2016

And everyone is trying to climb to the top of that to get ahead,” explains Heather Fadali, senior brand manager for coffee at Kraft Heinz, Nabob’s parent company. The change in management, which included Bell and Powell, meant a big change in how the company would operate in the following decades. competitors are entering the market.

Brand 100

Brand Brand Management Advertising Management 100

Harvard Business Review

JUNE 7, 2013

Better Place would then use these multi-year contracts to finance its infrastructure investments and battery depreciation. Part of this time was spent, wisely, in perfecting the technologies (battery switch, network management, in-car intelligence) that would make the system run. The clock, which started ticking in 2007, ran out.

Mass Marketing 8

Mass Marketing Transportation Depreciation Short-term 8