Harvard Business Review

NOVEMBER 15, 2013

In the mid-Atlantic region of the United States, an effort is under way to get insurers, providers, employers, and unions to cooperate in creating a system that can reduce total health care costs and premiums while achieving better outcomes. This continuing transfer from wages to health care does not reflect better value for money.

Health Care 8

Health Care Cooper Insurance Cost 8

Harvard Business Review

DECEMBER 2, 2015

Many health care organizations today are striving to deliver better patient outcomes at lower cost and to be rewarded for accomplishing both. Leading Change in Health Care. Most have begun this journey with pilot projects to obtain valid measures of outcomes and cost for one or two medical conditions. Insight Center.

Health Care 8

Health Care Management Cost Efficiency 8

Harvard Business Review

OCTOBER 21, 2013

we fret that our health care system costs too much. But, given the structure of health insurance, the question should not be “Why are prices so high?” The lack of price sensitivity on the demand side of the health care market cannot but influence strategies on the supply side. The Long-Term Goal.

Health Care 8

Health Care Insurance Price Reference 8

Harvard Business Review

JUNE 8, 2017

Bundled payments in health care have gained favor because they can reduce costs and help improve outcomes. In essence, episodic bundles cover the cost of a patient’s care from start to finish—all the procedures, devices, tests, drugs and services a patient will need for, say, a knee replacement or back surgery.

Health Care 8

Health Care Participative System Cost 8

Harvard Business Review

NOVEMBER 23, 2016

Innovating for Value in Health Care. In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. Insight Center.

Health Care 8

Health Care How To Operations Quality 8

Harvard Business Review

AUGUST 8, 2016

It brought the idea of building a safer health system to the forefront of the public’s mind. Since then, improving health care outcomes has become a central goal in everything from clinical training and research studies to government initiatives and political debate. Standardizing procedures.

Innovation 8

Innovation Health Care Operations Compliance 8

Harvard Business Review

JUNE 12, 2015

The CEO knew I was a fan of passion-fueled innovation and thought he had a story I’d find inspiring, hence the call. By most of these metrics, the care compared well with others in the industry — but this wasn’t showing up in the overall satisfaction scores. We can and must do better than this.

Innovation 8

Innovation CEO Benchmarking Airlines 8

Harvard Business Review

JUNE 7, 2017

Physician burnout is a growing problem for all health care systems in the United States. Burned-out physicians deliver lower quality care , reduce their hours, or stop practicing , reducing access to care around the country. The Leading Edge of Health Care. Insight Center. Sponsored by Optum.

Health Care 8

Health Care Compliance Licensing System 8

Harvard Business Review

NOVEMBER 28, 2017

We conservatively estimate that the related costs of diabetes — including medication, supplies, hospital care, and the treatment of complications — will exceed $1 trillion a year by 2045. That’s why cities need to work together with a broad alliance of health care leaders and community organizers.

Globalization 8

Globalization Health Care System Learning-by-Doing 8

Harvard Business Review

OCTOBER 9, 2015

“The proper goal for any health care delivery system is to improve the value delivered to patients … To properly manage value, both outcomes and cost must be measured at the patient level,” Harvard’s Robert Kaplan and Michael Porter tell us. Martin’s Point Health Care-Bangor.

Health Care 8

Health Care Cost Kaplan Porter 8

Harvard Business Review

DECEMBER 10, 2015

In today’s health care landscape, consultants often advise independent hospitals to merge with a larger health system. With that goal, we thought carefully about each of our clinical service lines: Are we the best at this service line? Leading Change in Health Care. Insight Center. Sponsored by Optum.

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

OCTOBER 3, 2013

The traditional fee-for-service reimbursement model is widely acknowledged to be a major driver of escalating health care costs. Harvard Pilgrim agreed to join the effort because it recognized that traditional payment models were unlikely to help control rising health care costs. The Motives of the Pilot’s Members.

Insurance 8

Insurance Health Care How To Price 8

Harvard Business Review

OCTOBER 17, 2011

I have long believed that innovation is not just about creating new products or services; it's also about rethinking the very nature of an organization's relationships. At Starbucks, this shift is values can be seen in the health-care coverage and stock options we have long offered to part-time employees.

Health Care 16

Health Care Innovation Crisis Brainstorming 16

Harvard Business Review

FEBRUARY 23, 2016

However, for people working on creative tasks — where innovative, non-standard solutions are needed – results showed that a large percentage of variable pay hurt performance. On routine tasks where learning is not necessary, highlighting performance goals works great. Fixating on performance can weaken it.

Execution 8

Execution Incentives Short-term Long-term 8

Harvard Business Review

MARCH 22, 2017

Is it more imagination or innovation? Kaiser Permanente believes that as health care becomes more consumer-oriented, the digital experience becomes a key differentiator. The metrics also changed. The Office helps each client define, quantify, and track their unique business goals associated with Zscaler implementation.

Creativity 14

Creativity Marketing Agility Budgeting 14

Harvard Business Review

OCTOBER 5, 2018

How would we deliver care to a population overburdened with severe mental illness, food insecurity (the lack of consistent access to enough food to lead an active, healthy life) and early-onset chronic diseases — and do so in locations as disparate as Tennessee and Iowa? The Future of Health Care. Insight Center.

Health Care 8

Health Care Metrics Cost Operations 8

Harvard Business Review

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

OCTOBER 6, 2011

The perception has been eroding our industry's image and has caused many in our industry to assume that R&D, innovation, and social contribution are unaffordable luxuries in a fiercely cost-based competitive game. Customers and suppliers: The ultimate goal of our business is not to sell products but to serve customers.

Industry 11

Industry Strategy Supply Chain Long-term 11

Harvard Business Review

OCTOBER 29, 2012

These deficiencies are as common in health care and education as they are in manufacturing and retail. and then devising metrics for monitoring progress over the short and long terms. Ideally, goals should be visible to everyone and should be translated into companywide, group, and individual targets that are tracked frequently.

Management 8

Management Benchmarking Short-term Incentives 8

Harvard Business Review

MARCH 8, 2018

Imagining the same ad for a healthcare provider in 2018, even an innovative provider, is a stretch. Health Care’s New Frontier. How technology is changing the design and delivery of care. First, what strategic goal would virtual care help achieve today? Insight Center. Sponsored by Optum.

Health Care 8

Health Care Retail Strategy Licensing 8

Harvard Business Review

SEPTEMBER 24, 2013

That breakthrough is value-based care, the goal of which is to lower health care costs and improve quality and outcomes. Not everyone, however, is onboard yet, because part of the value-based equation is that hospitals will be paid less to deliver better care. How the Health Care World Will Change.

Health Care 9

Health Care Supply Chain Cost Quality 9

Harvard Business Review

OCTOBER 30, 2013

Among the many changes ushered in with the new health care law is the shift to value-based purchasing, which ties a system’s Medicare and Medicaid reimbursements to the quality of the services it provides. Both are core criteria in meeting incentive goals under value-based purchasing. Hospital systems in the U.S.

Health Care 8

Health Care Quality System Industry 8

Harvard Business Review

SEPTEMBER 12, 2016

First impressions matter so much because they happen fast, and they are stubborn , says Whitney Johnson , the author of Disrupt Yourself: Putting the Power of Disruptive Innovation to Work. Know who you’re meeting, what he cares about, and what he might need from you. ” The goal is to create a connection on a human level.

How To 8

How To Bond Discount Case Study 8

Harvard Business Review

NOVEMBER 16, 2016

In November 2015 Geisinger Health System launched its ProvenExperience program – a wide-ranging cultural and process reengineering initiative whose long-term goal is not just to assure the best customer experience in healthcare, but to offer the best customer experience of any industry. Innovating for Value in Health Care.

System 8

System Quality Long-term Short-term 8

Harvard Business Review

OCTOBER 12, 2015

The system for paying health care providers is extremely fragmented. In response, both the United States and the Netherlands are now experimenting with bundled-payment models , whereby a single prospective payment is made for all services for a patient with a given condition, even when multiple providers deliver that care.

Health Care 8

Health Care Insurance Quality Porter 8

Harvard Business Review

OCTOBER 17, 2017

Many adult health care outcomes are shaped in childhood. Current models of pediatric primary care do little to address these “non-medical” causes and consequently have been largely ineffective in preventing adult disease. Reforming primary care pediatrics therefore has great potential for improving overall U.S.

Health Care 10

Health Care Metrics Efficiency Absenteeism 10

Harvard Business Review

SEPTEMBER 20, 2013

Based in Appleton, Wisconsin, ThedaCare is a five-hospital health system with 26 clinics, other allied services, and more than 6,000 employees. It has been a pioneer in applying lean methodology in health care in order to tackle quality and cost issues. Leading Health Care Innovation. Fully use the talent.

Health Care 8

Health Care Quality Decentralization Planning 8

Harvard Business Review

NOVEMBER 7, 2018

But the most powerful drivers of change are not necessarily technological; radical improvements increasingly also come from applying new innovation methodologies like design thinking that focus on developing a deep understanding of patient experiences and invite patients and partners into co-creation processes. The Future of Health Care.

System 8

System Self-aware Business Model Metrics 8

Harvard Business Review

JUNE 21, 2017

Precision medicine innovations are driven by complex analysis of massive data sets, with researchers querying data derived from thousands of patients for each cancer type. The Leading Edge of Health Care. How the most innovative providers are creating value. Insight Center. Sponsored by Optum.

Metrics 8

Metrics Health Care Learning-by-Doing Education 8

Harvard Business Review

OCTOBER 22, 2015

In the last six years, a Harvard Business School team has worked with dozens of health care organizations to help them understand the true costs of their treatments for many medical conditions. Establishing this committee signaled that implementing value-based health-care delivery was an institutional priority.

Mayo 8

Mayo Health Care Committee Project 8

Harvard Business Review

AUGUST 1, 2018

In data science, greater “discriminatory potential” is a primary goal. Combine traditional machine learning metrics with fairness measures. A few months back, we were at a conference where the CEO of a major multinational lamented about “the principle of precaution overshadowing the principle of innovation.”

Sample 10

Sample Project Self-aware Training 10

Harvard Business Review

DECEMBER 13, 2016

health care’s movement away from the traditional fee-for-service system to one that is based on value, paying providers on the basis of the quality of outcomes achieved for the money spent. Consequently, care providers will continue to be under tremendous pressure to change. Innovating for Value in Health Care.

Health Care 8

Health Care Innovation Insurance P&L 8

Harvard Business Review

NOVEMBER 9, 2016

However, the problem with this approach (what I call the doing approach) is that it competes on race-to-the-bottom metrics: low cost, high volume, and speedy delivery. A metal best known for its electric conductivity is now becoming known for its antimicrobial properties in health care. When the U.S.

Cooper 14

Cooper Long-term Industry Health Care 14