Harvard Business Review

MARCH 23, 2017

When organizations introduce new processes or systems, or when they want to stimulate performance for certain business practices, they often assemble dedicated task forces, assign them specific goals, and identify deadlines and financial rewards.

Incentives 13

Incentives Compliance Health Care Report 13

Harvard Business Review

JUNE 7, 2017

Physician burnout is a growing problem for all health care systems in the United States. Burned-out physicians deliver lower quality care , reduce their hours, or stop practicing , reducing access to care around the country. The Leading Edge of Health Care. Leverage Technology. Insight Center.

Health Care 8

Health Care Compliance Licensing System 8

Harvard Business Review

NOVEMBER 22, 2016

Information, media, and entertainment (IME) providers now face a new wave of challenges brought about by digital technologies and business models. Read more from Cognizant: What Consumers Want Online Now from Their Health Care Plans. How has your company modified its legacy metrics to address digital products and services?

Content 8

Content Metrics Media Business Model 8

Harvard Business Review

DECEMBER 10, 2015

In today’s health care landscape, consultants often advise independent hospitals to merge with a larger health system. With that goal, we thought carefully about each of our clinical service lines: Are we the best at this service line? Leading Change in Health Care. Insight Center. Sponsored by Optum.

Health Care 8

Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

OCTOBER 16, 2013

Even in these times of feverish attention to performance metrics, it’s not always clear what the boss wants or expects. I am fortunate enough to work with these people all the time across a span of industries and professions: finance, health care, education, energy, technology.

Health Care 13

Health Care Short-term Report Fashion 13

Harvard Business Review

OCTOBER 18, 2017

Providing health care in rural regions presents unique challenges. And vast distance can hinder the dissemination of best practices and coordination of care. This team determined that 3D mammography should be the standard of care, and we have prioritized making that available to all Sanford patients. shaunl/Getty Images.

Health Care 8

Health Care Technology Guidelines Consultative 8

Harvard Business Review

JUNE 7, 2017

Even the known costs, such as penalties for data breaches in highly regulated industries like health care, are a small piece of the ROI calculation. Replace your CEO’s mental model with new success metrics. The way that information is conveyed to us has a huge effect on how we receive and act on it.

Execution 8

Execution ROI Metrics CEO 8

Harvard Business Review

AUGUST 8, 2016

It brought the idea of building a safer health system to the forefront of the public’s mind. Since then, improving health care outcomes has become a central goal in everything from clinical training and research studies to government initiatives and political debate. High Reliability Organizing: The Third Wave.

Innovation 8

Innovation Health Care Operations Compliance 8

Harvard Business Review

FEBRUARY 23, 2016

Similarly, research by Ruth Kanfer and Philip Ackerman of the Georgia Institute of Technology showed that challenging Air Force enlisted personnel to land a certain number of airplanes did not increase their effectiveness when learning was necessary – in fact, they performed worse at the task. Fixating on performance can weaken it.

Execution 8

Execution Incentives Short-term Long-term 8

Harvard Business Review

MARCH 22, 2017

Kaiser Permanente believes that as health care becomes more consumer-oriented, the digital experience becomes a key differentiator. The metrics also changed. In a fragmented media and social landscape, marketers can no longer reach their goals for awareness and reputation just through paid media and PR. The results?

Creativity 14

Creativity Marketing Agility Budgeting 14

Harvard Business Review

MAY 5, 2016

They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

MARCH 8, 2018

Health Care’s New Frontier. How technology is changing the design and delivery of care. Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. First, what strategic goal would virtual care help achieve today?

Health Care 8

Health Care Retail Strategy Licensing 8

Harvard Business Review

OCTOBER 6, 2011

We have been deploying technology, re-engineering, training, and adopting modern IT-enabled management platforms to help our workers improve their productivity, hence their income. We have positioned ourselves not just as a productivity-driving force but also as an agent of society by investing in education and health care for our people.

Industry 10

Industry Strategy Supply Chain Long-term 10

QAspire

NOVEMBER 18, 2014

With over 25 years of experience she has provided departmental leadership, consulting, training and coaching solutions for manufacturing, health care, high technology, government, and nonprofit organizations. She has written 14 business books and speaks on a broad range of topics of interest to leaders and managers.

System 177

System Books Health Care Blog 177

Harvard Business Review

JUNE 12, 2015

By most of these metrics, the care compared well with others in the industry — but this wasn’t showing up in the overall satisfaction scores. Part of the problem, the execs suggested, was the hardship and ill-health that surrounded them. So let’s set a goal of getting to the 90th percentile in 90 days.

Innovation 8

Innovation CEO Benchmarking Airlines 8

Harvard Business Review

SEPTEMBER 24, 2013

That breakthrough is value-based care, the goal of which is to lower health care costs and improve quality and outcomes. Not everyone, however, is onboard yet, because part of the value-based equation is that hospitals will be paid less to deliver better care. How the Health Care World Will Change.

Health Care 9

Health Care Supply Chain Cost Quality 9

Harvard Business Review

OCTOBER 30, 2013

Among the many changes ushered in with the new health care law is the shift to value-based purchasing, which ties a system’s Medicare and Medicaid reimbursements to the quality of the services it provides. Both are core criteria in meeting incentive goals under value-based purchasing. Hospital systems in the U.S.

Health Care 8

Health Care Quality System Industry 8

Harvard Business Review

SEPTEMBER 12, 2016

Know who you’re meeting, what he cares about, and what he might need from you. Your goal, says Johnson, is to “show that you understand the problem the other person is trying to solve and how your skills put you in a position to help.” ” The goal is to create a connection on a human level.

How To 8

How To Bond Discount Case Study 8

Harvard Business Review

OCTOBER 17, 2017

Many adult health care outcomes are shaped in childhood. Current models of pediatric primary care do little to address these “non-medical” causes and consequently have been largely ineffective in preventing adult disease. Reforming primary care pediatrics therefore has great potential for improving overall U.S.

Health Care 10

Health Care Metrics Efficiency Absenteeism 10

Harvard Business Review

NOVEMBER 7, 2018

Advances in data analytics give us the ability to look at large populations and precisely segment their needs and new technologies such as tele-medicine give us the capabilities to deliver customized experiences at scale. The Future of Health Care. How might Children’s deliver care beyond the child? Insight Center.

System 8

System Self-aware Business Model Metrics 8

Harvard Business Review

OCTOBER 20, 2015

Human factors science, which studies the relationship between human beings and systems in order to improve efficiency, safety, and effectiveness, is now being applied broadly in health care in everything from information management to the design of operating rooms. The patient-safety movement seems to have plateaued. Or has it really?

Mayo 8

Mayo Health Care Six Sigma System 8

Harvard Business Review

DECEMBER 8, 2015

What we know is that after $28 billion spent in federal incentives to spur adoption and with 8 out of 10 physicians now using an EHR, physician frustration with their technology platforms is at an all-time high. In this post, we’ll describe how we did this at Privia Health, in collaboration with athenahealth. Insight Center.

How To 8

How To Health Care Insurance Technology 8

Harvard Business Review

AUGUST 1, 2018

In data science, greater “discriminatory potential” is a primary goal. Combine traditional machine learning metrics with fairness measures. Similarly, the term “discriminatory potential” refers to the extent to which a model can accurately differentiate classes of data (e.g.,

Sample 10

Sample Project Self-aware Training 10

Harvard Business Review

DECEMBER 13, 2016

health care’s movement away from the traditional fee-for-service system to one that is based on value, paying providers on the basis of the quality of outcomes achieved for the money spent. Consequently, care providers will continue to be under tremendous pressure to change. Innovating for Value in Health Care.

Health Care 8

Health Care Innovation Insurance P&L 8

Harvard Business Review

NOVEMBER 9, 2016

However, the problem with this approach (what I call the doing approach) is that it competes on race-to-the-bottom metrics: low cost, high volume, and speedy delivery. A metal best known for its electric conductivity is now becoming known for its antimicrobial properties in health care. When the U.S.

Cooper 14

Cooper Long-term Industry Health Care 14