Mike Cardus

AUGUST 1, 2012

Application to Human Development and Leadership. For example, consider a new manager who has to set-goals, develop plans and delegate tasks BUT was never taught a method for how to do this. The application would vary greatly if you were running a highly regulated business, e.g., healthcare vs. an innovative internet retailing business.”

Delegation 130

Delegation Innovation Retail Objective 130

Skip Prichard

JUNE 3, 2020

Managers are no exception, especially when incentives favor finding causal relationships between variables that are difficult to measure, such as changes in leadership style and team performance. Consider Kohl’s, the large retailer, which in 2013 was looking for ways to decrease its operating costs. Any of these questions can go wrong.

Power 94

Power Kahneman Open-book Learning-by-Doing 94

The Practical Leader

DECEMBER 14, 2011

Professor of leadership, Douglas Ready, and PhD student, Emily Truelove, report on how companies like the beauty retailer Sephora, luxury hotel chain Four Seasons, and French food giant Danone, came through hard times stronger than ever.

Participative 61

Participative Power Taylorism Taylor 61

Harvard Business Review

AUGUST 17, 2017

Many of them responded by including quality metrics in their compensation incentives. As any compensation consultant will tell you, comp plans can address only so many metrics. So for a compensation committee to justify a new metric, it needs to have a strong business case. .”

Execution 11

Execution Metrics Long-term Incentives 11

Terry Starbucker

NOVEMBER 3, 2013

Let’s talk about a concept that gets batted around a lot in leadership circles, and for good reason. It’s when every person within an organization, leaders and all, is focused, coordinated, and pointed in the same direction, under a common purpose, and with a high level common set of goals and objectives. Leadership'

Retail 325

Retail Drucker Objective Metrics 325

Strategy Driven

MARCH 21, 2011

How to start measuring the factors that are most critical to the success of the business and identify the metrics that express them. Most companies get metrics all wrong. They allow each department to determine what it wants to measure.

Hammer 50

Hammer Chief Executive Officer Metrics Process 50

Harvard Business Review

OCTOBER 3, 2014

Identify the right metrics that “move the needle.” First, senior management should decide on the business goal for an analytics initiative and the key performance indicators to track that will put them on the right path toward success. Execution Information & technology Leadership' Establish a center of gravity for analytics.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Information Technology 8

Harvard Business Review

JUNE 22, 2016

The goal is to identify a way that your and your network can create value together, using both your assets and theirs. This will require reporting on new metrics. Organizational transformation must begin with a leadership transformation. In this business model, you will also both share in the value that your network creates.

Intangible Assets 10

Intangible Assets Business Model How To Intellectual Capital 10

Harvard Business Review

AUGUST 30, 2018

In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. The retail organization wanted to see how this applied to its stores. We explained to leaders that great leadership isn’t about pressuring people to do their work.

Motivation 11

Motivation How To Learning-by-Doing Retail 11

Harvard Business Review

APRIL 12, 2013

The basic task of defining goals and keeping score is so critical, yet not accomplished frequently or consistently enough. Then ask them the underlying activities or metrics best used to measure those priorities. You need first to commit to setting your top priorities, tasks and metrics [the content]. How to do better?

Benchmarking 8

Benchmarking Metrics Tools Retail 8

Harvard Business Review

AUGUST 17, 2017

Yet progress within organizations has been slow – there is still a lack of women and minorities in leadership positions, and certain industries like tech and finance are lacking diversity at all levels. created a program called Women and Opportunity that aims to develop women for future leadership roles at Gap.

Diversity 8

Diversity CEO Rogers Leadership Pipeline 8

Harvard Business Review

OCTOBER 23, 2017

However, when it comes to change, few track performance from project to project beyond knowing which ones met their goals. And today some businesses such as retailers are using predictive analytics for hiring frontline staff. Developing these sorts of metrics will not be quick or easy. Use Data to Select People for Change Roles.

Company 8

Company Management Metrics Tools 8

Harvard Business Review

SEPTEMBER 9, 2014

First, CIOs and technical leaders too often take a limited “tech-implementation” view and measure success on deployment metrics like live sites or licenses. And ensure that proper governance and metrics are in place to monitor progress. Encourage them to take a leadership role in the transformation. Lead by example.

Technology 8

Technology Metrics Budgeting CIO 8

Harvard Business Review

MAY 5, 2016

” That clean-sheet perspective emboldened Intel’s leadership to abandon memory and focus on microprocessors. They see disrupted incumbents from retail, finance, health care, transportation, professional services, and manufacturing requiring radical restructuring of assets, productivity , and innovation.

Levitt 8

Levitt Disaggregation Kaizen Call Center 8

Harvard Business Review

SEPTEMBER 22, 2011

More and more companies are tying incentive pay to customer metrics. Phones4U, a UK mobile phone retailer, announced a big increase in the weight of Net Promoter scores in its frontline pay plan. Truly reliable feedback and metrics. And if your metrics aren't trustworthy, then your compensation system won't be either.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

MARCH 22, 2017

Like many retailers, Macy’s has traditionally spent 85% of its marketing budget on driving sales. The metrics also changed. In a fragmented media and social landscape, marketers can no longer reach their goals for awareness and reputation just through paid media and PR. These members are 2.6 The results?

Creativity 14

Creativity Marketing Agility Budgeting 14

Harvard Business Review

OCTOBER 3, 2018

The goal was to get feedback and strengthen the thinking to maximize the potential impact on growth. In the following months, the CMO began to look for opportunities where her team could proactively step “into the gap” — to take a leadership role on an opportunity that none of the other functions picked up.

CFO 8

CFO CEO Agility Marketing 8

Harvard Business Review

MARCH 31, 2016

Success in each box requires a different set of skills, attitudes, practices, and leadership. The regime calls for entirely different management strategies and metrics than does the relatively settled and predictable work of executing the present core business at the highest level. Excerpted from. The Three-Box Solution.

Innovation 8

Innovation Hedge Management Govindarajan 8

Harvard Business Review

DECEMBER 25, 2013

To keep costs under control, you’d set goals for reducing it every year. Leaders kept a tight rein on costs, with goals for reducing average call time, improving customer satisfaction levels, and driving more service volume to the Web. The trouble was that the scripts, metrics, and rules were getting in the way.

Call Center 9

Call Center Attrition Cost Center Learning-by-Doing 9

Harvard Business Review

FEBRUARY 8, 2013

The men and women who choose this path have diverse expertise and job responsibilities: marketing, leadership development, communications, operations, new business development, purchasing. Dawn Baker at Dow is revamping leadership development offerings to ensure they mesh with their company's sustainability objectives.

Real Estate 8

Real Estate Constraint Entrepreneur Restructuring 8

Harvard Business Review

JULY 11, 2017

The ultimate goal is to signal to the market that the digital acquisition is part of a series of moves that will help you adapt and win in the digitalization of your industry. Web scraping by Quad Analytix pulls assortment mix and price point data from multiple retail sites to help acquirers understand market dynamics. Insight Center.

Due Diligence 8

Due Diligence Company Learning Curve Finance 8

Harvard Business Review

SEPTEMBER 21, 2016

Before joining Facebook as a security engineer in 2015, I worked in industries from consulting to manufacturing to retail. The system was an important development for our team because it gave us a clear, direct metric to demonstrate our value to senior management. Driving Financial Goals.

Team 8

Team P&L Engineering Cost 8

Harvard Business Review

NOVEMBER 25, 2015

For example, a teacher driven by purpose values or identifies with the goal of educating and empowering children. We determined the weighting of each motive by conducting regressions between each motive and performance across industries, and then simplified to build a simple metric that ranges from -100 to 100.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Strategy Driven

DECEMBER 15, 2010

What’s optimal for you – with your goals and values – could very well be suboptimal for the next person. Within this framework the purpose is to maximize or minimize, as appropriate, the performance metric in the objective by assigning values to the decision variables that satisfy the constraints.

Resources 50

Resources Process Constraint Objective 50

Harvard Business Review

DECEMBER 20, 2011

Increased demand for transparency and its close partners, (a) the quest to define and develop useful sustainability metrics and (b) the growing sustainability data explosion. One of my favorite new partnerships is the new Sustainable Apparel Coalition , an impressive mix of powerful retailers, apparel manufacturers, and NGOs.

Supply Chain 15

Supply Chain Apparel P&L Long-term 15