Harvard Business Review

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” It ensures alignment of goals, resources, and people.

Health Care 11

Health Care System Metrics Report 11

Harvard Business Review

MARCH 21, 2018

The culmination was an incident at an insecticide plant in LaPorte, Texas, where, as a result of a basic process safety management failure , an extremely toxic chemical—methyl mercaptan—was released and two workers were overcome. Needed repairs and upgrades were delayed, worker training postponed, and risk assessments overlooked.

Operations 16

Operations Chemicals CEO Metrics 16

Harvard Business Review

JUNE 22, 2016

For example, do you make and sell things, hire skilled employees and provide services, develop and new IP like software or pharmaceuticals, or build and manage digital networks, be they transactional, informational, or social? These assets are typically overlooked, undervalued, and under-managed.

Intangible Assets 10

Intangible Assets Business Model How To Intellectual Capital 10

Harvard Business Review

OCTOBER 25, 2018

” These answers are typically built around metrics — or key performance indicators (KPIs) — like click-through rates, cost per impression, and gross rating points, which companies all-too-often decide on too late in the process. ” or “Who were our highest-value customers over the last year?”

How To 11

How To Pharmaceuticals Process Objective 11

Harvard Business Review

SEPTEMBER 13, 2011

You either achieve your goals or you don't. Here are some common examples: When pharmaceutical companies announce that a new drug has been "approved," they are actually saying that their researchers made some breakthrough discoveries as far back as fifteen years ago. Most organizations take the same stance.

Short-term 14

Short-term Pharmaceuticals Long-term Maturity 14

Harvard Business Review

APRIL 5, 2012

A district sales manager says: "These district sales rankings are unfair. The business had ambitious revenue growth goals, and sales leaders wanted to focus sales efforts on the most attractive opportunities. Coaching and performance management. Incentive compensation, goal setting, and recognition. Deduce the data.

Retail 9

Retail Incentives Tactics Pharmaceuticals 9

Harvard Business Review

MARCH 24, 2017

Most companies talk a good ethics game and even make their goals public. Despite having solid internal anti-corruption rules in place, the pharmaceutical giant wound up facing criminal investigations for bribing doctors and foreign officials , eventually paying a $489 million fine. What’s the tone from upper management?

Ethics 8

Ethics Company Incentives Policies 8

Harvard Business Review

OCTOBER 13, 2014

By forcing organizations to clearly articulate their goals and then to rigorously judge their decisions by those metrics, experimental tests can help managers avoid costly mistakes and can open up the consideration of other possible solutions. Change management Human resources Operations' The change is a success, right?

Flextime 11

Flextime Call Center Human Resources CRM 11

Harvard Business Review

NOVEMBER 25, 2015

So most executives manage it according to their intuition. It takes a careful mix of mission, management, and culture. For example, a teacher driven by purpose values or identifies with the goal of educating and empowering children. In one hedge fund, the highest performing portfolio managers had higher total motivation.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8