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Change management and sales: influencing the buying decision path

Strategy Driven

some sort of change management to ensure that the new and the old work together. Bringing in something new into an existent system – whether it’s a purchase or an implementation – is a change management problem. A Buying Decision Is A Change Management Problem. A Buying Decision Is A Change Management Problem.

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Everybody Loves Bob – Faster Cheaper Better: The 9 Levers for Transforming How Work Gets Done

Strategy Driven

Hershman and Dr. Michael Hammer. How the new job of process owner can tie together the separate silos that characterize the traditional organization to change the way work is done and how people relate to one another. There is an alternative to the fragmented work process, and it allows us to be faster, cheaper, and better.

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Know Your History, Purpose and Direction

CoachStation

The process had other benefits. It provided the opportunity to delve more deeply into my initial answers on the importance of knowing why I do what I do and how that influences my direction and future focus – a process I encourage you to do too! Sounds simple, but what Sinek found is that most companies do their marketing backwards.

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In Search of Excellence

Deming Institute

“A product or service possesses quality if it helps someone and enjoys a sustainable market.”. Deming is the core of our management.”. As a consumer, my introduction to the quality of the Toyota’s management system began in 1989 with the purchase of a Toyota pickup truck. Edwards Deming . Phillip Crosby. Shoichiro Toyoda.

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Creating Customer Focused Teams, Part 3

Strategy Driven

They are necessary stepping-stones in the process that leads to high performance. In the process of development, teams most often get stuck in Stage 2. In order to move to Stage 3, the team must hammer out the performance standards and commitment to achieving them. Keep in mind that none of these stages are good or bad.

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Your Strategic Plans Probably Aren’t Strategic, or Even Plans

Harvard Business Review

It happens all the time: A group of managers get together at a resort for two days to hammer out a “strategic plan.” At the start of my public seminars on strategic planning I ask attendees, who rank from board members and CEOs to middle management, to write down an example of a strategy on a sheet of paper.

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Creating Customer Focused Teams, Part 2

Strategy Driven

A Normal Process for Team Development. Performance standards hammered out. Therefore, it is important to create forums and opportunities for the front line to listen to the customer. The other challenge is to make sure everyone understands the standards by which customer service is measured. This is normal. Focus on customers.

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