First Friday Book Synopsis

MARCH 25, 2011

Here is an excerpt from a profile of Augusta Sanfilippo (Managing Director, Cash Securities Operations IT, Citi) written by Melissa J. Anderson for The Glass Hammer, an online community designed for women executives in financial services, law and business.

Hammer 85

Hammer Operations Career Planning 85

Change Starts Here

JUNE 3, 2014

You don’t have to be in or near the field of change management long before you hear a daunting statistic: 70% of change initiatives fail. It’s mentioned in passing as a fact in most change management books and articles nowadays. Is change management challenging? A few have been utter failures.

Kotter 143

Kotter Champy Hammer Short-term 143

Strategy Driven

MARCH 21, 2011

Hershman and Dr. Michael Hammer. How the new job of process owner can tie together the separate silos that characterize the traditional organization to change the way work is done and how people relate to one another. There is an alternative to the fragmented work process, and it allows us to be faster, cheaper, and better.

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Hammer Chief Executive Officer Metrics Process 50

First Friday Book Synopsis

MARCH 24, 2011

Here is an excerpt from an article written by Brad Power for the Harvard Business Review blog (March 7, 2011). To read the complete article, check out other articles and resources, and/or sign up for a free subscription to Harvard Business Review’s Daily Alerts, please click here. * * * When they set out to [.].

Process 85

Process Review Article Blog 85

Tony Mayo

AUGUST 22, 2009

Taken together, these results show that linguistic processes are pervasive in most fundamental domains of thought, unconsciously shaping us from the nuts and bolts of cognition and perception to our loftiest abstract notions and major life decisions. Literates saw optical illusions; illiterates sometimes didn’t.

Executive Coaching 163

Executive Coaching Mayo Execution Hammer 163

Lead by Adventure

FEBRUARY 2, 2016

Who can hammer out the details? You have open and honest communication with your manager and you feel comfortable sharing ideas, concerns, and asking for clarification if needed. What if you could simplify that process and make it easier for you to communicate with others and for them to communicate with you?

Team 100

Team Letter Hammer Learning-by-Doing 100

CoachStation

MARCH 7, 2016

The process had other benefits. It provided the opportunity to delve more deeply into my initial answers on the importance of knowing why I do what I do and how that influences my direction and future focus – a process I encourage you to do too! Purpose = Building Success, Making a difference.

Self-aware 146

Self-aware Ethics Tools Finance 146

Harvard Business Review

MAY 15, 2012

To stay competitive, organizations need to continually find opportunities for innovation in key processes such as customer service and product development, and adoption of a new process almost always requires the implementation of new information technology. Hammer's thinking was very powerful, but I'd challenge that last point.

Process 11

Process Innovation Hammer Resistance 11

You're Not the Boss of Me

SEPTEMBER 7, 2014

I must confess that not being particularly academic in my own learning process, I found The Fifth Discipline a little dry. There is a proverb that says, “If the only tool you have is a hammer, everything looks like a nail” This speaks to the dangers of clinging to, and operating from, narrow perspectives. What do you think?

Learning Organization 63

Learning Organization Organization Senge Learning-by-Doing 63

Deming Institute

OCTOBER 29, 2018

Deming is the core of our management.”. As a consumer, my introduction to the quality of the Toyota’s management system began in 1989 with the purchase of a Toyota pickup truck. According to Pipp, everyone was very quiet, until the division general manager cleared his throat and remarked, “The customer will never notice.”

Deming 31

Deming Compliance System Engineering 31

Strategy Driven

AUGUST 8, 2012

They are necessary stepping-stones in the process that leads to high performance. In the process of development, teams most often get stuck in Stage 2. In order to move to Stage 3, the team must hammer out the performance standards and commitment to achieving them. Keep in mind that none of these stages are good or bad.

Team 58

Team BHAG Hammer Customer Loyalty 58

Chris Brady

DECEMBER 30, 2010

Select one (or at the most two), and hammer away at it with all your ability. Goals are actually quite easy to set; the process is painless, quick, and costs nothing. An action plan might involve joining a health club, working out three to four times a week, and managing your caloric intake. Resist this temptation.

Goal 134

Goal Blog Letter Open-book 134

Strategy Driven

AUGUST 1, 2012

A Normal Process for Team Development. Performance standards hammered out. Therefore, it is important to create forums and opportunities for the front line to listen to the customer. The other challenge is to make sure everyone understands the standards by which customer service is measured. This is normal. Focus on customers.

Team 64

Team BHAG Hammer Open-book 64

Harvard Business Review

APRIL 6, 2018

It happens all the time: A group of managers get together at a resort for two days to hammer out a “strategic plan.” At the start of my public seminars on strategic planning I ask attendees, who rank from board members and CEOs to middle management, to write down an example of a strategy on a sheet of paper.

Strategic Planning 14

Strategic Planning Planning Objective Seminar 14

Harvard Business Review

JANUARY 3, 2013

However, although their members can rent the (more urbane and green) Zipcar fleet by the hour and pick up their vehicle at a local parking space using a smartphone app, this is still a dedicated fleet, still inventory that the company has to acquire, manage and monetize.

Disaggregation 9

Disaggregation Hammer Mass Marketing Gordon 9

The Horizons Tracker

OCTOBER 21, 2020

Task management. It’s noticeable that the rapid adoption of health technologies during the Covid-19 pandemic has largely seen (relatively) new technologies bolted onto existing processes. From here, you can begin to explore the way technology can help improve processes, either fully automating them or augmenting the human being.

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Govindarajan Technology Hammer Process 73

Harvard Business Review

JUNE 10, 2011

Almost every process improvement initiative I've researched over the last three years in more than 50 organizations has been pushed from the top. These mandated-from-above programs include Lean Six Sigma initiatives with experts (" Belts ") in command, big IT implementations, and reengineering of major end-to-end processes.

Six Sigma 15

Six Sigma Bottom-up Cost Project 15

Harvard Business Review

JANUARY 2, 2018

So what can a manager do to ensure that people on their team or in their department treat each other well? First, managers need to set expectations. This starts in the interview process when you have the opportunity to articulate your values to prospects during the hiring process. Articulate values and set expectations.

Team 8

Team Franchising Hammer Training 8

Harvard Business Review

AUGUST 28, 2017

AI technologies like neural-based machine learning and natural language processing are beginning to mature and prove their value, quickly becoming centerpieces of AI technology suites among adopters. The biggest challenges are people and processes. However, we are likely at a key inflection point of AI adoption.

Survey 11

Survey Execution First-mover Advantage Technology 11

Harvard Business Review

JULY 18, 2014

He had grown up in northwestern Germany, where his father owned mills that heated small amounts of charcoal and iron together to make steel that could be hammered and sharpened into knife blades. Their biggest customers were blacksmiths who hammered a few inches of heated iron bar into a horseshoe or a hinge.

Industry 8

Industry Hammer Transportation Technology 8

Great Leadership By Dan

JANUARY 7, 2014

She’s using good processes, tools, best practices, and is committed to the development of her company’s leaders. Senior and middle managers are REALLY good at figuring out what’s “real” and what’s not. Their boss is always hammering, er…, asking them about it. Another GREAT question, and what a way real scenario!

Planning 236

Planning Succession Metrics Commitment 236

You're Not the Boss of Me

NOVEMBER 21, 2010

I must confess that not being particularly academic in my own learning process, I found The Fifth Discipline a little dry. There is a proverb that says, “ If the only tool you have is a hammer, everything looks like a nail&#. How they manage conflict. Mental Models: are, simply put, about assumptions and biases in our thinking.

Learning Organization 56

Learning Organization Senge Organization Learning-by-Doing 56

Harvard Business Review

FEBRUARY 25, 2016

Other executives — the division manager or the head of the business unit — should be visible from beginning to end. Treat your customers and suppliers like valued partners during the shutdown process, and they will stick with you. Then hammer out a joint plan with them. Manage the closure or layoff like a project.

Hammer 8

Hammer Operations Quality Project 8

Tanveer Naseer

AUGUST 6, 2013

In the process, they helped close the gap between who we were and who we were capable of becoming. One of the ways that a good leader can help bring about personal transformation is by being a Velvet Hammer. And they likely gave you opportunities to prove yourself to yourself. The leader has to be simultaneously caring and tough.

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McGregor Middle Management Hammer Influence 276

Terry Starbucker

SEPTEMBER 2, 2010

In my hands, a hammer was a dangerous tool capable of putting holes where holes shouldn’t be, and bashing fingers into submission. I didn’t need a hammer! Your dad as much as anything probably just enjoyed being around you during the process! It was a two week project, and it was one of the longest two weeks of my life.

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Hammer Learning-by-Doing Blog Video 250

Harvard Business Review

NOVEMBER 13, 2012

Creating and Capitalizing on the Best New Management Thinking. Part of our initial response was to rank management gurus according to the measurable influence of their ideas; we were the first researchers to use scholarly methods to do so. For example, a British study showed the precise ways in which management gurus in the 1980s U.K.

Prahalad 15

Prahalad Hamel Core Competence Leadership 15

Harvard Business Review

NOVEMBER 13, 2018

When someone grasps concepts quickly and has high standards for their own performance it can create difficulties when working with others who take longer to process information and pick up concepts. Teamwork can be frustrating for very smart people. This can be a surprisingly effective strategy for breaking out of negative thinking.

Succession 15

Succession Class Learning-by-Doing Teamwork 15

Harvard Business Review

MAY 18, 2018

“The world is more malleable than you think and it’s waiting for you to hammer it into shape…That’s what this degree of yours is — a blunt instrument. Building bridges between generations is most effective when it’s baked into the company’s values, culture, and processes. rawpixel/unsplash.

Wiseman 10

Wiseman Mentor Hammer Learning-by-Doing 10

Harvard Business Review

MARCH 21, 2011

But because we failed to hammer out exactly how we would operate (including our respective roles and responsibilities), infighting distracted from operating, cash became a concern, and the business slowly, then quickly, imploded. She told me repeatedly: you need to better articulate the business plan, especially the decision-making process.

Due Diligence 14

Due Diligence Magazine SWOT Christensen 14

Harvard Business Review

APRIL 11, 2014

Among the problems: Agassi "effectively committed to a business model before he even settled on a name" and didn''t bother to hire people with management or automotive experience. might similarly manage a delicate dance with the oceans. According to many, he also packed an unhealthy amount of hubris.

Hammer 8

Hammer Automotive Morale Airlines 8

Harvard Business Review

MARCH 20, 2017

A strong, transparent, and trust-driven culture plays a central role in driving a scale-down decision and in managing the process as the it unfolds. Hammering home the point, the client added, “It’s probably a good time to terminate our contract.” Managing Cash. Home Run Media’s Turning Point.

Media 9

Media Hammer Software Company 9

Harvard Business Review

MARCH 1, 2017

Seeing compensation as the primary or only tool we can use to motivate high performance is like trying to build a house with only a hammer. ” In fact, motivation is a dynamic process, not a stable employee characteristic. Managers generally start out with the best of intentions.

Motivation 8

Motivation Hammer Video Objective 8

Harvard Business Review

MARCH 21, 2014

In Japan, the nail that sticks out gets hammered down. I understand that personal branding is important,” executives and managers often tell us. For example, university professors who write books end up promoting their university in the process. In Australia, it’s tall poppies — and the tallest one gets its head whacked off.

Self-aware 8

Self-aware Brand Hammer Globalization 8

Harvard Business Review

APRIL 18, 2016

Remember Long-Term Capital Management ? It comprises a range of conceptual and analytical operations, including problem definition, signal processing, pattern recognition, abstraction and conceptualization, analysis, and prediction. If all you have is a hammer, then everything will look like a nail.

Strategy 8

Strategy Supply Chain Technology Engineering 8

Harvard Business Review

MARCH 11, 2016

As economists who’ve been using lots of government data for a long time, we’ve always been delighted that the federal government had systematic, professionally managed programs for collecting data and publishing important information. But a recent experience has shaken our confidence in that belief.

Merchandising 8

Merchandising Retail GDP Report 8

Harvard Business Review

DECEMBER 19, 2014

Don’t think you’re going to sit down and hammer it out in an hour. “You have to think carefully about what to say and how to say it so the hiring manager thinks, ‘This person can do what I need done,’” she says. “I managed a team of 10” doesn’t say much. Further Reading.

How To 15

How To Career Sample Case Study 15

Strategy Driven

APRIL 22, 2011

The business environment may change, but no management trend can displace the core laws, proven over centuries, of excellent leadership. But if your employees take a risk and fail, and you come down on them like a hammer, guess what? But many times they’ve actually lost their grip on the very basic foundation of leadership.

CEO 57

CEO How To Venture Capitalist Follow-up 57