Harvard Business Review

AUGUST 28, 2017

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Machine learning is a powerful tool, but it’s not right for everything.

Survey 11

Survey Execution First-mover Advantage Technology 11

Harvard Business Review

JULY 18, 2014

He had grown up in northwestern Germany, where his father owned mills that heated small amounts of charcoal and iron together to make steel that could be hammered and sharpened into knife blades. Their biggest customers were blacksmiths who hammered a few inches of heated iron bar into a horseshoe or a hinge.

Industry 8

Industry Hammer Transportation Technology 8

Harvard Business Review

APRIL 18, 2016

It comprises a range of conceptual and analytical operations, including problem definition, signal processing, pattern recognition, abstraction and conceptualization, analysis, and prediction. Beyond its predictive power, this approach also achieves speed, scalability, and evolvability. Unique tools, data, or process.

Strategy 8

Strategy Supply Chain Technology Engineering 8

Harvard Business Review

MARCH 5, 2013

If you follow the logic of that equation, then, selling value means creating some benefit through the sales process beyond that provided by the product or service itself. If they didn't, the only way you can profit from your sales operation is by reducing costs. They do it through a process of mutual diagnosis.

Hammer 8

Hammer System Course Process 8

Harvard Business Review

NOVEMBER 13, 2012

Shifting from Drucker's erudition and measured tone to Hammer's revolutionary and provocatively violent declarations ("don't automate, obliterate") was a bit dizzying. During difficult economic times, organizations often seek ideas on how to cut costs or perform operations more efficiently. How Ethical Are You?

Prahalad 15

Prahalad Hamel Core Competence Leadership 15

Harvard Business Review

JULY 9, 2014

While most of us will not undertake negotiations of this complexity, Koh’s approach offers powerful lessons for all negotiations. Acted as Chief Negotiator for Singapore in talks leading to the U.S.-Singapore Singapore Free Trade Agreement. Koh himself emphasizes often-neglected “fundamentals,” such as: 1. Master your brief.

Advice 8

Advice Hammer Seminar Consensus 8

Harvard Business Review

OCTOBER 18, 2018

“This is the first time I’ve been through this process myself.” Ahmed accused Damon of throwing up roadblocks and using his power to undermine the sales department. The team wasn’t perfect, but it was still operating at a pretty high level. They certainly didn’t have time for infighting like this.

Case Study 13

Case Study Team CFO Merchandising 13

Strategy Driven

APRIL 22, 2011

A young, inexperienced, but talented associate had what he thought was a plan for a powerful new marketing initiative. But if your employees take a risk and fail, and you come down on them like a hammer, guess what? There are two basic operating modes for organizations under high-stakes execution pressure.

CEO 57

CEO How To Venture Capitalist Follow-up 57

Harvard Business Review

DECEMBER 4, 2017

Toffel : The interesting thing about the risk lens is if everyone started paying attention to risks, I suspect it would lead to both more product innovation and investing in more-resilient operations and supply chains. And so a risk lens will lead to more adaptation measures, where private investments can yield private returns.

Project 8

Project Advice Henderson Short-term 8

Harvard Business Review

MARCH 7, 2011

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). You instill process improvement into the corporate DNA.

Six Sigma 14

Six Sigma BPM Process Hammer 14

Strategy Driven

FEBRUARY 9, 2015

Power gives the customer satisfaction award to an airline, what could the category possibly be? The receptionist or telephone operator. Let’s get real here, when J.D. Least crappy? The object of service is to be so amazing that one person tells another person, or one person posts to their Facebook account, or both.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Harvard Business Review

JANUARY 23, 2017

They may be flesh and blood to the senior team and the assistants in the C-suite, but to people in outer orbits, from operational departments to business units, they are imaginary constructs. Understanding this process can be advantageous for leaders who hope to motivate and inspire. They’re mental images.

Stage-Gate 8

Stage-Gate CEO Insurance Hammer 8

Harvard Business Review

APRIL 27, 2015

By now, your company probably has a new busi­ness incubator, an idea wiki, a disciplined process for mining customer insights, an awards program for successful innovators, and maybe even an outpost in Silicon Valley—all fine ideas—and yet, most likely, it still struggles to meet its growth goals and seldom thrills its customers.

Innovation 8

Innovation Company Engineering Supply Chain 8

Harvard Business Review

JANUARY 7, 2011

They don't necessarily improve processes that cross functions — and processes must often be redesigned this way to improve the customer experience. Yet I see few organizations that have process owners. The process owners are supposed to be highly placed, respected, and connected to make things happen.

Process 15

Process Champy Competitive Advantage Hammer 15

Harvard Business Review

NOVEMBER 1, 2012

But while field organizing is essential in this closely contested race, the groundwork has been laid over many months by the campaigns' digital operations. Just as Nancy Lublin suggested in her book Zilch: The Power of Zero in Business , corporations have a lot to learn from underfunded nonprofits, and the same is true of political campaigns.

Media 8

Media Marketing Politics Hammer 8