Marshall Goldsmith

FEBRUARY 8, 2018

Authority on new technology and communication. a holding company that operates seven distinct business. Bill began his career with Hyatt Hotels Corporation. American Hotel & Lodging Association (AH&LA) Board of Directors. Operations Group Baring Private Equity. Alex Osterwalder – Co-founder Strategyzer.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Skip Prichard

JUNE 18, 2020

Whether you run a solo business out of your home, are the night receptionist at a hotel, or are president of the company, innovation is your competitive advantage. In the age of digital disruption, technology, and dizzying speed of change, the key to success is simply to be more human.” Tamara Ghandour. Tamara Ghandour.

Innovation 102

Innovation How To Competitive Advantage Diversity 102

Harvard Business Review

AUGUST 7, 2018

Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant’s Echo devices in select hotel rooms. Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. How companies are using artificial intelligence in their business operations. Insight Center.

Travel 8

Travel Industry Hotels Airlines 8

Harvard Business Review

MAY 20, 2016

Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Later, he privately told me he was thinking of leaving the hotel.

Operations 8

Operations Hotels Finance Process 8

LDRLB

MAY 26, 2014

I think our principal observation was that what was happening was that disruptive innovations driven by largely information technology but lots of other technologies on the fringe here that are getting ready to exhibit the same kind of characteristics were entering the market in kind of this better and cheaper way.

Early Adopters 60

Early Adopters Rogers Disruptive Innovation Innovation 60

Harvard Business Review

JUNE 13, 2014

It’s used to design and develop just about any product you can think of, from consumer goods to industrial equipment – or any service or experience ranging from retail customer service interactions to luxury hotel stays. This represents a truly disruptive management and operating model.

Software 8

Software Industry Productivity Products 8

Strategy Driven

JULY 13, 2011

Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth. For example, a hotel or restaurant chain might measure the average time between remodeling projects as an important driver of health.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

JANUARY 29, 2018

The topic of industry disruption — “a process whereby a smaller company with fewer resources is able to successfully challenge established incumbent businesses” — is rife with misconceptions. Industry disruption, as Accenture research has found, is reasonably predictable. Jorg Greuel/Getty Images.

Industry 8

Industry Fixed Assets Retail Market Penetration 8

Sales Wolf Blog

AUGUST 30, 2010

 He is struggling to understand why it is that HR is not considered a core function of a an organization like sales, marketing, or operations when it is afforded the opportunity to "direct, deliver, and develop" the employee talent necessary for the company to achieve its goals.  Why?  Why?

Blog 124

Blog Maslow Talent Management Human Resources 124

Harvard Business Review

SEPTEMBER 21, 2018

Although directors in certain industries are more aware of the threat of disruption, the widespread lack of board-level engagement in innovation processes could be a major blind spot and a potential liability. Recruiting directors with technological expertise is one avenue through which boards can boost their innovative capabilities.

Innovation 8

Innovation Short-term Telecommunications Long-term 8

Harvard Business Review

SEPTEMBER 21, 2016

Powered by online technologies, they are sweeping across the economic landscape, striking down companies large and small. Uber’s global assault on the taxi industry is well known. They’re “traditional” matchmaker businesses that have been operating platforms for connecting different groups of customers.

Technology 8

Technology Hammer Operations Magazine 8

Harvard Business Review

JUNE 19, 2017

As more and more companies face disruption from globalization, new technology, and startups that have more capital than the incumbents, the continuing cry from Wall Street investors is, “Why can’t companies be as innovative as startups?” None of the renters pay hotel or tourist taxes.

Company 8

Company Hotels Business Model Drucker 8

Frank Sonnenberg Online

JUNE 21, 2021

For each of our various stops along the way, we reserved a room at a Howard Johnson hotel. We knew that all across the country these hotels were decorated with exactly the same wall colors, lamps, and bedspreads. Then on the third night, we checked into yet another Howard Johnson hotel. The trip seemed to be going well.

Hotels 125

Hotels Stress Resistance Restructuring 125

Harvard Business Review

JULY 31, 2017

Digital technology has been roiling markets and disrupting companies for more than two decades, but despite that lengthy history, incumbents are still struggling to enact and deliver on digital transformations. Sponsored by DXC Technology. Accor, which is opening its online booking platform to independent hotels offers a good case.

Strategy 8

Strategy ROI Technology Cost of Capital 8

Harvard Business Review

MARCH 2, 2015

In 2012, Congress gave the FAA until 2015 to develop rules for military, commercial, and privately-owned drones to operate in U.S. In many industries, drones are poised to generate what Paul Nunes and I call Big Bang Disruptions, with the FAA itself estimating $100 billion in new business growth. In Washington, business as usual.

Transportation 8

Transportation Proposal Technology Press Release 8

Harvard Business Review

SEPTEMBER 3, 2014

In pre-Big Data days, for example, a hotel chain used some pretty sophisticated mathematics, data mining, and time series analysis to coordinate its yield management pricing and promotion efforts. This ultimately required greater centralization and limiting local operator flexibility and discretion. Beware Big Data’s Easy Answers.

Hotels 8

Hotels Yield Management Discount Price 8

Harvard Business Review

JUNE 8, 2015

Under the banner of Star Alliance, these companies started sharing resources such as sales offices, maintenance facilities, operational staff, and seating capacity. Scalability of operations. The Future of Operations. The technologies and trends shaping tomorrow’s businesses. How are APIs different from alliances?

Airlines 8

Airlines Hotels Operations Open-book 8

The Horizons Tracker

JULY 20, 2020

Many businesses have shut down, with many more having to drastically alter their operations to support social distancing or new patterns of consumer behavior. In few industries has the burning platform been quite so pronounced as in healthcare, and the transformation they’ve undertaken has been similarly significant.

Innovation 103

Innovation Govindarajan Short-term Banking 103

Harvard Business Review

JUNE 26, 2013

In some cities, for example, sharing economy services have been banned under laws that prohibit unlicensed hotels, taxicabs, and other professional services. The company now operates in 190 countries and 28,000 cities, and its founders expect the service to grow to 100 million annual bookings and revenue of $1 billion.

Hotels 8

Hotels Disruptive Innovation Licensing Efficiency 8

Harvard Business Review

JANUARY 31, 2017

Since their founding less than a decade ago, Uber and Airbnb have wrangled with regulators, challenged the taxi and hotel industries, earned extraordinary valuations from venture capital investors — and fundamentally transformed the way people think about urban transportation and travel. These companies had to do something.

CEO 8

CEO Hotels Venture Capitalist Storytelling 8

Harvard Business Review

APRIL 14, 2016

Economic activities centered around online platforms, where independent sellers can offer goods or services to customers, are attracting significant consumer attention and spending, according to new data from the National Technology Readiness Survey* (NTRS), which has tracked technology behaviors and beliefs in the U.S. since 1999.

Early Adopters 8

Early Adopters Technology Survey Innovation 8

Harvard Business Review

JANUARY 7, 2016

For us, applying technology in a totally new way — to reserve and open the cars — was a key enabler of this new market segment. Founded back in 2000, Zipcar effectively modeled how technology could be applied to open up entirely new markets, as well as new ways of using existing assets. Or telcos about WhatsApp.

Disruptive Innovation 8

Disruptive Innovation Definition Innovation Christensen 8

Harvard Business Review

JUNE 22, 2016

Different industries and different business models have always maintained different percentages of these asset types. But all assets are not created equal, especially as the technological landscape changes. Even when these firms rely on physical assets, like cars for Uber, they own the technology, not the physical asset.

Intangible Assets 8

Intangible Assets Business Model How To Intellectual Capital 8

Harvard Business Review

DECEMBER 8, 2015

More than once you’ve probably looked at some new digital or technological development and asked yourself, “How did we miss that?” ” In order to chart the best way forward, you must understand emerging trends: what they are, what they aren’t, and how they operate. Here are eight to note for 2016.

Trends 8

Trends Film Technology Software 8

Harvard Business Review

MAY 11, 2016

One of the oldest business models in the world is using new technology to trample traditional businesses, drive innovation, and create new and immense sources of value. They operate platforms that make it easy and efficient for participants to connect and exchange value. And it’s not just these humongous companies.

Participative 8

Participative Business Model IPO B2B 8

Harvard Business Review

OCTOBER 13, 2014

Sharing economy firms are disrupting traditional industries across the globe. For proof , look no further than Airbnb which, at $10 billion, can boast a higher valuation than the Hyatt hotel chain. chain restaurant industry. Uber is currently valued at $18.2 billion relative to Hertz at $12.5 billion and Avis at $5.2

Business Model 8

Business Model Hotels Venture Capitalist Transportation 8

Harvard Business Review

JULY 5, 2011

Technology companies signed up and supported them. Kenyan groups understand frugal engineering suitable for the local market and are carefully adapting mobile technologies with African flavors. Today, most mobile payment firms operating in Africa have Kenyan origins. In the hotel where I stayed, I met some U.S.

Market Penetration 9

Market Penetration Marketing Travel Hotels 9

Harvard Business Review

AUGUST 2, 2017

Today Dubai also boasts the world’s tallest building, artificial islands, the first hotel with a rain forest, and the largest indoor theme park on earth. Sponsored by DXC Technology. By following this tactic, managers also avoid the operational risks involved with cutting across old systems into new ones. Insight Center.

Planning 8

Planning Agility System Retail 8

Harvard Business Review

JULY 16, 2013

Then it created a model containing the dimensions critical to a high-performing board, from functional and industry expertise to behavioral attributes. Directors named industry knowledge, strategy, and financial-audit expertise as their strongest skill sets. We also looked at results by industry and region.

Telecommunications 8

Telecommunications Biotechnology Health Care Real Estate 8

Harvard Business Review

JULY 10, 2018

Other firms, including Starwood and Hilton Hotels, lost customer data when their common point-of-sale system (Oracle’s Micros platform) was compromised. The lesson: Instead of regulating suppliers individually, supply managers should collaborate with their counterparts at competitors to generate industry-level security standards.

Supply Chain 8

Supply Chain Management Metrics Hotels 8

Terry Starbucker

APRIL 3, 2016

In 2007, while SVP of Operations for Bresnan Communications, a cable TV company with 300,000 customers in 4 Rocky Mountain states, I was searching for a solution to a problem that had been eluding me for many years – a simple way to connect the 1,100 employees I was responsible for around a higher cause that went beyond profit.

Leadership 150

Leadership Operations Policies Hotels 150

Harvard Business Review

JUNE 16, 2015

There is concern these days about how technology is replacing our jobs and estranging our connections. The only hope seems to be make our technology appear more human. In the apparel industry, companies choose one path or the other between high-tech and high touch. So how can companies in traditional industries achieve both?

Chief Operating Officer 8

Chief Operating Officer Apparel Marketing Porter 8

Harvard Business Review

OCTOBER 30, 2014

But the real power of the partnership comes from their ability to bring the best of each of their departments—as well as pricing, operations, and other groups—to bear in exploiting those micromarket opportunities. Create a technology engine that powers the front lines. In some industries (e.g. But that wasn’t the real win.

Marketing 9

Marketing Guidelines B2C Analysis 9

The Horizons Tracker

NOVEMBER 23, 2020

Earlier this year I wrote about the 5th edition of the Technology at Work report from Oxford University and Citi, which found that over half of the U.S. operating at around 30-40% of normal levels. In Europe, data suggests that remote working has gone from 5% at the start of the year to around 40%.

Reis 80

Reis Transportation Real Estate Tourism 80

Harvard Business Review

APRIL 14, 2016

Last year, Citi produced a powerful study of the costs and benefits of shifting the energy system toward low-carbon technologies. When investors look at climate risk – if they do at all – they’ve focused mainly on what worldwide action to reduce carbon will do to the fossil fuel industry.

Cost 8

Cost Real Estate Depreciation Long-term 8

Harvard Business Review

MAY 5, 2016

And alongside the country’s bad debt (some estimates say it is $40 billion ), sanctions were commonly evaded through money laundering , which discouraged foreign banks from operating locally. While the oil and gas sector gets the most attention, Iran’s diversified economy is attracting companies across industries.

Tourism 8

Tourism Banking Due Diligence Hotels 8

Harvard Business Review

FEBRUARY 1, 2017

Today GE has once again reinvented itself, as “the digital industrial company” — not bad for an organization founded in 1892. Westin, the hotel chain, awards its top innovators a five-day exotic trip each quarter. Doing so helps spread the value of innovation into areas responsible for the broader operating model.

Innovation 8

Innovation Business Model Incubator Industry 8