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Leveraging Personalized Customer Experiences to Increase ROI

Strategy Driven

What About the Marketing Operations Considerations? Plus, the content could be leveraged in multiple marketing channels so it’s generating value beyond its original purpose. Of course, analytics tools should also be used to identify any areas that may need improvement. House of the Customer is his 11 th book.

ROI 104
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We Should Avoid The “Turing Trap” With AI And Continue Making Humans Indispensable

The Horizons Tracker

The market for tasks that can be augmented is much wider. For instance, filters on our emails and product recommendation engines are pretty effective now at helping us choose the things we want, while process automation tools are also increasingly capable in picking off mundane tasks. Assistant Professor of Marketing at EHL told me.

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Tips for Conducting Effective Off-Site Job Interviews

Chart Your Course

While renting a hotel suite is not the best idea, if you have the money to do so, reserving a small conference room in a hotel often works well. You can also decide to hold the interview at a coffee shop, restaurant or in a large lobby of a hotel. Your smartphone is a great tool to have during off-site interviews.

Tips 100
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Steve Yastrow: An interview by Bob Morris

First Friday Book Synopsis

Steve’s fresh, provocative approach to marketing, […].

Tourism 80
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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

Too often, information technology and operational tools are minimized as costs to be controlled. They could not just be putting customers up in hotels, but in Bed and Breakfasts and 5 star resorts. There are several leadership lessons from this sequence of bad decisions. Invest in Technology. Brand Your Changes. Trust is damaged.

Airlines 188
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Conquering the 5 Misconceptions that Hold Leaders Back

Leading Blog

They will view their current operating model and customer offerings as merely a means to achieve their larger purpose and should, therefore, be able to change direction more easily when market forces require a more radical shift. To this point: People must believe it’s their store, their hotel, their office, their factory, or their hospital.

Hotels 314
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How Mind Maps Removed Stress From My Working Day

Lead Change Blog

I’ve been tasked with the content marketing effort for a hotel website and a key part of it is the blogging strategy. In our example, we have a node for ‘hotel specific’ which is designed to encourage thought on potential blog titles that relate to the hotel itself. From each node, you can extend further to ‘child nodes’.

Stress 150