Harvard Business Review

OCTOBER 24, 2012

One solution is to use a flexible, fluid team structure that consists of three tiers : a core, an operational level, and an outer network. Another tool that I recommend is the Relationship Action Plan , which can be used to manage an organization around loosely configured, flexible teams. Don't be afraid of social media.

Team 8

Team Succession Hypercompetition Teamwork 8

Harvard Business Review

MAY 8, 2017

We see an interesting pattern across the professionally managed companies, those whose CEOs were hired by the board. Today AWS accounts for just 10% of Amazon’s $150 billion in revenue, but generates close to $1 billion in quarterly operating profit. These CEOs are what we call “insider outsiders.”

Franchising 14

Franchising CEO Business Model Strategy 14

Harvard Business Review

DECEMBER 20, 2016

I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. These managers are more persuasive at getting buy-in from the leaders in their organization, make better strategic decisions, and achieve more stable, more predictable, and longer-term growth.

Airlines 8

Airlines Energy Self-aware Learning Curve 8