article thumbnail

How Successful Virtual Teams Collaborate

Harvard Business Review

One solution is to use a flexible, fluid team structure that consists of three tiers : a core, an operational level, and an outer network. In another provocative study , researchers investigated how companies could use online role-playing games like "World of Warcraft" and "EverQuest" to build leadership and teamwork skills.

Team 9
article thumbnail

What the Best Transformational Leaders Do

Harvard Business Review

Long before becoming CEO, in 2016, he was searching for new growth in the hypercompetitive travel reservations market, coming across a pair of small European startups with a business model opposite to Priceline’s in two key ways: Instead of taking an up-front 25% commission on a hotel reservation, the startups charged only 15% after check-out.

article thumbnail

The Benefits of Hiring Your Best Customers

Harvard Business Review

Good leadership certainly helps, but more often than not, the organization will revert to business as usual. Sheryl Sandberg, chief operations officer of Facebook, called McCord and Hasting’s presentation the most important document ever to come out of Silicon Valley. Adapted from.