Strategy Driven
JANUARY 19, 2023
Within a healthcare organization, there is a head of every department who ensures operations run smoothly. With a leader or proper management, healthcare facilities can avoid becoming chaotic and putting patient care at risk. While healthcare leadership is of significant importance, what does it really mean?
Harvard Business Review
SEPTEMBER 26, 2023
Technological progress and new digital products have perennially been relied upon for improving operations. But studies now reveal that doctors spend half of their time managing EHRs and desk work, shortchanging patients and fueling burnout. But the truth is, tech can often make bureaucracy worse.
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Strategy Driven
NOVEMBER 4, 2010
About the Author Marshall Fisher, co-author of The New Science of Retailing , is the UPS Professor of Operations and Information Management at the University of Pennsylvania’s Wharton School of Business and co-director of the Fishman-Davidson Center for Service and Operations Management.
The Practical Leader
MAY 16, 2012
Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” ” He goes on to show how one of the keys to improving customer service is: “‘the power of management by common sense.’
Ask Atma
JANUARY 2, 2011
If the person(s) responsible for managing are able to look at the eighteen points above and determine they are more or less in place, they are operating at the most fundamental or beginner’s level of management. Informed Management [Experienced User or Management 2.0]. time management. motivation.
Strategy Driven
JULY 13, 2011
While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out. Pharmaceutical companies have long needed deep scientific-innovation leadership capabilities but relatively few general managers.
Harvard Business Review
MARCH 18, 2016
As their website puts it, “If you love to build, to invent, to pioneer on a high-performance team that’s passionate about operational excellence — you’ll love it here.” These customer expectations (brand promises) shape employee behavior around operational excellence.
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