Harvard Business Review
JANUARY 11, 2011
Even more disturbing, a Hearst media study suggests that preventable medical errors (including infections) lead to at least 200,000 deaths per year , double the estimates from several years ago. Patient satisfaction with hospital care is also declining , based on the American Customer Satisfaction Index.
Harvard Business Review
JULY 30, 2013
The old way was information management; the new way is information intelligence. The old way was IT systems management; the new way is platforms that enable new value chains and integrated ecosystems. The old way was cost management; the new way is driving business transformation and accelerating growth.
Harvard Business Review
MAY 1, 2023
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