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The Planning Fallacy and the Innovator's Dilemma

Harvard Business Review

The basic concept , first presented by Nobel Laureate Daniel Kahneman and his partner Amos Tversky in an influential 1979 paper, is that human beings are astonishingly bad at estimating how long it will take to complete tasks. How about new product introductions? There are certainly outliers. But the basic pattern continues.

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When Authenticity Does More Harm than Good

Harvard Business Review

A longtime company client effectively told me they wanted to transform their single high-profile global customer forum into a new product sales event. Let’s preserve at least one event where our best customers, not our newest products, are the real stars. Andrew Nguyen/HBR Staff. Let’s better balance selling and listening.