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Leadership Means Having to Say You Are Sorry

Lead from Within

In the movie Love Story the main character famously says, “Love means never having to say you’re sorry.”. When it comes to building, restoring and developing relationships, you have to say you are sorry. When it comes to building, restoring and developing relationships, you have to say you are sorry.

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How to Say No at Work: Powerful Phrases to Stand Your Ground

Let's Grow Leaders

To Gain More Confidence Saying No at Work, Start with Your “Yes” It’s never easy to say no at work. And yet, every time you say “yes” to something or someone, you’re saying “no” to something or someone else. ” How to Say No at Work. .”

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Quiet Quitting: The New Leadership Boogeyman

Joseph Lalonde

If you click on any business or leadership-related blog recently, you’ve probably bumped into the new leadership boogeyman: QUIET QUITTING. Big business websites have begun to say this is a pandemic. Or to say that employees are entitled when they feel they’ve put in their agreed-upon 40-hour work.

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Confidential Information – What to Say When You Can’t Say Anything

Let's Grow Leaders

So how can you resolve these conflicts, maintain your team’s morale, and your leadership credibility? What to Say to Address Confidential Information with Candor and Care The best way to handle confidential information is with all the clarity you can bring to the conversation. 3) “I’m sorry, but I’m not able to talk about that.”

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How to Communicate with Difficult Customers: Powerful Phrases Series

Let's Grow Leaders

When Dealing with Difficult Customers, Show Up as an Empathetic Expert Most of the time we write about human-centered leadership, but the challenges of dealing with difficult customers came up so frequently in our World Workplace Conflict and Collaboration Research, we thought we’d take a break from our regular programming to help.

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Empathetic and Mindful Leadership

Great Leadership By Dan

The guy on the phone says, “I have to hang up now, I just got into an elevator”. The father turns to him and says in a nasty tone, “Did you really have to endanger all of us just to finish your call?” To me, one of the most important character traits of leadership is the amount of compassion we show others.

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How to Not Screw Up Your Brand Even When You’ve Been Screwed Over

Let's Grow Leaders

How you respond during times of distress can make or break your leadership brand If you’ve Googled, “what to do when you’ve been screwed over at work” and landed here, I’m sorry. You have choices about what you do and say next. Stressful times like this can enhance or destroy your leadership brand.

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