Harvard Business Review

JANUARY 16, 2018

Using data from Twitter (where one of us works), we designed an experiment to study customer service interactions in two industries that generate a significant number of customer service complaints: airlines and wireless carriers. We offered a similar exercise for wireless service customers. from March 2015 to April 2016.

Wireless 10

Wireless Airlines Brand Loyalty 10

Harvard Business Review

APRIL 18, 2011

How a blue chip technology innovator invests well over $700 million acquiring, developing, distributing and marketing a consumer digicam without a clear path connecting it to the most popular wireless medium around escapes me. If the "innovation obvious" answer is "cut prices," that speaks volumes about your firm's innovation culture.

Wireless 12

Wireless Management Telecommunications Innovation 12

Harvard Business Review

SEPTEMBER 12, 2011

Wireless connectivity. When they get to the car, they wave their membership card over a sensor on the windshield (the card and sensor communicate wirelessly), which triggers a wireless query back to the company's database to make sure the user is OK to take the car. Wireless Connectivity. What are they? Microprocessors.

Technology 15

Technology Wireless Short-term Long-term 15

Harvard Business Review

FEBRUARY 24, 2014

On Friday, Microsoft slashed the price of Windows 8.1 The magnitude of this price cut was surprising; all that was missing was a pitchman screaming “If you call now, we’ll throw in a free Tae Bo workout DVD — a $29.95 Instead of the regular $50 per unit license fee, if you act right now the price is $15.

Discount 8

Discount Airlines Price Licensing 8

Harvard Business Review

JUNE 4, 2014

After all, it grew from $7 billion in 2003 to $171 billion in 2013 by entering established (albeit still-emerging) markets with superior products — something the model suggests is a losing strategy. But the critical asset in that value chain is the viewership data that Nielsen provides, which sets the price for advertising.

Industry 8

Industry Wireless Advertising Content 8

Harvard Business Review

AUGUST 16, 2011

In the last six weeks, two patent transactions shook the world of mobile communications: Unlikely bedfellows Apple, Microsoft, Research in Motion, EMC, Ericsson, and Sony joined together in a creatively named consortium called Rockstar Bidco to win an auction for the patent portfolio of the bankrupt Nortel at a price of $4.5

Technology 14

Technology Licensing Wireless Price 14

Harvard Business Review

DECEMBER 28, 2017

This is promising for a market formerly dubbed the “breadbasket of Africa.” ” Once one of Africa’s most developed markets – with a solid education system, good infrastructure, and a relatively large middle class – decades of mismanagement have cost Zimbabwe.

Banking 8

Banking First-mover Advantage Politics Finance 8

Harvard Business Review

JUNE 19, 2017

What if we turn the question around: What does this deal do to Whole Foods’s “sell at a high price” strategy? Before synergies can be realized (the proverbial 1+1=3), the entities have to act as one and govern their joint activities well (1+1=1 is the management equation, you might say).

Supply Chain 9

Supply Chain Real Estate Wireless Brand 9

Harvard Business Review

JUNE 13, 2017

Given that this intervention could prevent more suffering than many wonder drugs, one would expect that there would be zero market for a breathing machine that didn’t make lung-preventive ventilation as easy as possible. When health systems insist on interoperable technologies, the market will respond.

Technology 8

Technology Health Care Wireless System 8

Harvard Business Review

OCTOBER 18, 2012

Netflix Price Competition Progress. It took about three years before the BellKor's Pragmatic Chaos team managed to win the prize with a score of 0.8567 RMSE. Now consider the bane of wireless service providers: the churn in their customer bases. Let's say, for example, that a wireless provider has a churn rate of 2% per month.

Wireless 8

Wireless Film Advertising Attrition 8

Harvard Business Review

JUNE 8, 2015

Pharmaceutical companies, buffeted by regulatory changes, new drug technologies that alter entry barriers and competition, price pressures, and an estimated 300,000 job cuts since 2000, seem to fit the popular narrative of large organizations unable to deal with disruptive forces.

Health Care 8

Health Care Venture Capitalist Strategic Fit Pharmaceuticals 8

Harvard Business Review

MARCH 28, 2014

When local and long distance telephone service operated as a regulated monopoly, for example, it was up to the government to set prices, approve the introduction of new services, ensure interchange, and subsidize access for high-cost rural and low-income consumers.

Technology 8

Technology Information Technology Wireless Proposal 8

Harvard Business Review

JANUARY 31, 2013

Consider the market for smartphones. Its stores are featuring more and more "boutiques" managed by others. While JC Penney's pricing strategy has been controversial, analysts have been very positive about the in-store platform. This ability to "plug-and-play" is a defining characteristic of Platform Thinking.

Strategy 8

Strategy Succession Retail Wireless 8

Harvard Business Review

SEPTEMBER 6, 2013

As a direct marketer we have been good at customer intimacy. Gene sequencing, wireless physiological sensors, and digital anatomical imaging are creating more granular patient profiling and tailored treatments. Bean is embarking on a major investment in its systems infrastructure. We know a lot about our customers.

Customer Intimacy 8

Customer Intimacy Operations Supply Chain Retail 8

Harvard Business Review

OCTOBER 28, 2016

Combining the second-largest wireless carrier with the fourth-biggest entertainment company — one whose impressive assets include HBO and CNN — is likely to create an unassailable mobile-entertainment business. You gain market power, allowing you to price the asset higher than you could otherwise.

Wireless 8

Wireless Content Price Video 8

Harvard Business Review

JUNE 29, 2017

The iPhone roared into the marketplace 10 years ago today, and overwhelmed the wireless world. Wireless is the same, but without the cat. Homogenized content, with far less diversity than an open market would support, was the result. Wireless rights became more flexible, ceding spectrum management to the market.

Armstrong 8

Armstrong Wireless Succession Licensing 8

Harvard Business Review

OCTOBER 24, 2014

Here are some of the challenges that I’ve observed: Product management. The resulting GlowCap offering provides continuous, real-time communication to users and caregivers via a wireless connection. Weekly e-mails with detailed reports can also be set up, creating a comprehensive system of medication management. Operations.

Productivity 8

Productivity Products Company Engineering 8

Harvard Business Review

SEPTEMBER 7, 2018

Google Fiber, as the effort was named, entered the access market intending to prove the business case for ultra-high-speed internet. After deploying to six metro areas in six years, however, company management announced in late 2016 that it was “pausing” future deployments. A “game of gigs” had erupted.

Succession 8

Succession Construction Short-term Long-term 8

Harvard Business Review

JANUARY 10, 2013

The pattern that simple, convenient, low-priced solutions would grow from humble beginnings to create and transform industries had not yet been identified. Managers at companies like General Motors, Sears, and Eastman Kodak simply didn't have the tools to spot and respond to would-be disruptors. Coming of age.

Trends 8

Trends Disruptive Innovation Christensen Business Model 8