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In FCC's Report on Wireless Competition, an Agenda?

Harvard Business Review

Every year since 1995, the Federal Communications Commission (FCC) has released a report on the state of competition in the wireless market. In fact, direct evidence regarding the state of competition in the wireless ecosystem is easy to obtain and clear in its implications. It's just about to release its fifteenth one.

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How to Make Your Headphones Louder on PC

Strategy Driven

In case you have wireless headphones then use a small toothbrush or a damp cotton swab and lightly brush the mesh of the headphones until it is free of dirt. Each streaming app has its own default preferences but you can manage to improve your hearing experience by increasing the volume from your music streaming app. Conclusion.

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T-Mobile Hasn’t Incited a Price War…Yet

Harvard Business Review

First, its CEO, John Legere, was ceremoniously kicked out of a Las Vegas party thrown by wireless rival AT&T. wireless carrier’s offer to pay up to $650 for new customers to switch to its service. While analysts fear this will spark a margin-eroding price war, this concern is premature. T-Mobile uncoupled these fees.

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How Customer Service Can Turn Angry Customers into Loyal Ones

Harvard Business Review

Using data from Twitter (where one of us works), we designed an experiment to study customer service interactions in two industries that generate a significant number of customer service complaints: airlines and wireless carriers. We offered a similar exercise for wireless service customers. from March 2015 to April 2016.

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Why Apple’s New iPhone Upgrade Plan Is Driving Growth

Harvard Business Review

This pricing plan provided another purchase option to consumers and, just as importantly, made Apple more of a rival to the cellular carriers that sell its smartphones. Why did Apple offer this new pricing plan? Apple understands new pricing plans can generate growth – in this case, by promoting more frequent upgrades.

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Should Regulators Block AT&T's Acquisition of T-Mobile?

Harvard Business Review

I tend to care about prices: Will this merger affect my monthly wireless bill? Wireless telephone prices are falling, a sign of competitive markets. And because the CPI cannot easily account for increases in call quality , this index understates the true decrease in the quality-adjusted price of wireless telephony.

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How Not to Partner in India

Harvard Business Review

The partners' 2G wireless venture, Unitech Wireless (67% held by Telenor; 33% by Unitech), has struggled since the Indian Supreme Court threatened to cancel several telecom licenses earlier this year, on the grounds of corruption in allotting licenses in 2008. Unitech Ltd.