Harvard Business Review

JULY 31, 2017

Take the MIT Media Lab’s experiment to see whether it could estimate retail sales performance on “Black Friday,” the day following the US Thanksgiving holiday. Combining this with data on average spend per shopper enabled them to estimate a retailer’s sales , even before the company had recorded it themselves.

Marketing 8

Marketing Root Cause Analysis Management Supply Chain 8

Harvard Business Review

SEPTEMBER 27, 2017

Coca-Cola recently reshuffled its leadership team to focus on growth, innovation, and digital. At L’Oréal, CEO Jean-Paul Agon signaled the company’s digital transformation when he recruited Lubomira Rochet to be the chief digital officer and a member of the executive team.

P&L 12

P&L Agility Fashion Media 12

Harvard Business Review

DECEMBER 6, 2017

In industries like retail, customer service, and hospitality, entry-level turnover alone costs billions of dollars each year, based on voluntary turnover rates and annual replacement costs. The young people we surveyed worked in a wide variety of industries, including health care, manufacturing, retail, and hospitality.

Survey 8

Survey Retail How To Reis 8

Harvard Business Review

SEPTEMBER 13, 2012

Slowly but surely, as the little database grew bigger and bigger, the manager would wedge the cost into her operating budget. It's just that they're often busy doing what they've always done, maintaining operational systems while reacting to the demands of an increasingly tech-savvy user community. The result?

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

OCTOBER 14, 2014

One of Buffer’s practices is to default to transparency — it is relentlessly forthcoming about its operations, its learning, and its performance. Instead of encouraging merchants to compete with each other, Etsy helps them work together in teams that collectively support each other’s businesses.

Company 9

Company Business Model Workshop Metrics 9

Harvard Business Review

SEPTEMBER 21, 2018

This isn’t all that surprising given the level of innovation activity in these sectors, but directors operating in similarly disrupted sectors should take note. Just over one-fifth (22%) of boards operating in the IT and telecom industry sought tech expertise when filling their most recent board seat, higher than in any other industry.

Innovation 10

Innovation Short-term Telecommunications Long-term 10

Harvard Business Review

NOVEMBER 7, 2017

Too often, marketing puts out a new advertising campaign, a new value proposition, or new messaging for the sales team with the expectation that the sales teams will just start using the new language, almost as if they were changing the content on a web page. ” The question itself reveals the mental model at work.

Execution 12

Execution Strategy Metrics Resistance 12

Harvard Business Review

JULY 24, 2017

So four years ago, when I was CEO of GE Capital Retail Finance and tapped to lead a mega change initiative — splitting off our unit into a new, publicly traded company, Synchrony Financial — I’ll admit I viewed it as a huge challenge. We have hired more than 5,000 new employees since beginning the effort in late 2013.)

Management 10

Management IPO Diversity Long-term 10

Harvard Business Review

JUNE 13, 2018

It operates at the task level and not the end-to-end process level.” The company may have collections of standard operating procedures, but they are often poorly documented and out of date. RPA technology really supports this and is always considered during reengineering workshops.

Process 12

Process Six Sigma Company Technology 12

Harvard Business Review

MARCH 22, 2017

For example, Intuit’s marketing team spends time with self-employed people in their homes and offices to immerse themselves in the customer’s world. Brocade then worked with sales teams to create and deliver customized packages outlining what Brocade heard is working or not working, and what they would do about those findings.

Creativity 14

Creativity Marketing Agility Budgeting 14

Harvard Business Review

NOVEMBER 19, 2013

How many times have you had a strategy meeting that gathered a smart, enthusiastic team to generate interesting ideas and debate their merits, yet after the meeting… nothing… much… happened? He was looking for an outside team to help Kuoni approach this question, but there were a few ground rules.

Innovation 9

Innovation Company Entrepreneur Constraint 9

Harvard Business Review

FEBRUARY 7, 2014

A hallmark of skilled leaders and teams is that, as their organizations grow larger and older, as the footprint of a change program expands, they keep looking for signs of once useful but now unnecessary roles, rules, traditions, processes, products, strategies, and services. Yet scaling is also a problem of less.

Venture Capitalist 8

Venture Capitalist Brainstorming Proposal CEO 8

Harvard Business Review

APRIL 10, 2013

I met Slovenian entrepreneur, Sandi Cesko, in 2007 when his Ljubljana -based multi-channel retail operation, Studio Moderna , had about $70 million in sales. At an entrepreneurship ecosystems workshop I ran in St. Even better. Scale-up means growth, and growth means jobs, wealth, and tax revenues.

Entrepreneur 8

Entrepreneur IPO Incentives Venture Capitalist 8

Harvard Business Review

FEBRUARY 7, 2013

And Indian mobile phone provider Bharti Airtel uses IBM to manage its computer systems and Ericsson to operate its cell tower infrastructure. How can you organize a fragmented team of internal and external people to improve the customer experience, rather than optimize each party's objectives?

Organization 8

Organization Supply Chain Team Outsourcing 8

Harvard Business Review

AUGUST 17, 2015

” Manufacturers and retailers can jointly learn what shelf sets, aisle layouts, signage, and promotions are capturing attention and changing shoppers’ behavior in the moment. Product and package designers can see how people open, store, and use their purchases “in the wild.” “And what we learned was sobering.

Document 8

Document Marketing Learning-by-Doing Travel 8