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The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers

Modern Servant Leader

Southwest Airlines just agreed to a $140 Million settlement with the Department of Transportation over the meltdown of Southwest’s systems during December 2022 travel. As a result, the company suffered massive failures from archaic IT systems their employees and unions had been begging them to replace for decades.

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Leaders Lessons from an Outward Bound Wilderness Instructor

Great Leadership By Dan

LNT has become the gold standard for organizations who operate in America’s backcountry environments. Muda is waste and Kaizen is the process of reducing that waste made most famous by Toyota’s Production System. Be Considerate of Others: The wilderness holds a special place for those who travel into it.

Kaizen 365
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Competing in the Age of AI

Leading Blog

T HE BIGGEST CHANGE being brought about by AI is not human replicas, but the emergence of digital operating models. The operating model is how that is accomplished. The goal of the operating model is to deliver value at scale, to achieve sufficient scope, and to respond to changes by engaging in sufficient learning.

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The Move To Cashless Transit Shouldn’t Leave People Behind

The Horizons Tracker

Transport systems around the world have moved towards a cashless model in recent years, with contact payment mechanisms coming to dominate. Often this is due to a lack of smartphones, but even among those with the technology, concerns around connectivity are commonplace. Cash remains king.

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Leadership and Digital Transformation

N2Growth Blog

Your business now operates as part of a global digital eco-system where leveling the playing field has become a digital impossibility. Playing for parity by traveling the traditional path of best practices just ensures one thing; you will spend great amounts of time and money failing slowly, publicly, and painfully.

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The Environmental Costs Of Autonomous Vehicles

The Horizons Tracker

Autonomous cars will be able to drive more fuel efficiently than humans, which will lower the carbon footprint of car travel. The results suggest that because autonomous transport will pull in passengers from less carbon-intensive transportation options, it will raise the overall impact of travel. Costs and benefits.

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At the Crossroads: Piecemeal Programs or Culture Change?

The Practical Leader

Many travelling companions fall behind, drop out, or cut across to the much easier program route. Too many of these initiatives have a limited scope and are disconnected from daily operations. This chart shows a few key differences between a narrow and management-based approach and a systemic or leadership-based approach.