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5 Reasons For Regular Customer Service Performance Reviews

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Here, we look at the facts and explain why it is imperative that skills and performance are reviewed regularly. Customer service influences your reputation Another reason why it is important to review your customer service is because it has a huge bearing on your reputation.

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How To Create A Workplace Culture That Encourages Curiosity

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According to a survey in the Harvard Business Review, 83% of leaders say they do, but barely half of their employees would agree. Does your organization encourage a sense of curiosity? Far from being something that’s ‘nice to have’, encouraging a sense of curiosity in your workplace is going to. Click to continue reading

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Coffee House Book Review – “Seeing Red Cars” By Laura Goodrich

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Some other posts you may enjoy: Coffee House Book Review – “Workarounds That Work” by Russell Bishop Coffee House Book Review – “Wikibrands” by Sean Moffitt and Mike Dover Coffee House Book Review – “The Drucker Lectures&# by Peter F. You can buy “Seeing Red Cars” on Amazon.com (or Amazon.ca

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Dr. Tina Opie | Using Shared Sisterhood To Overcome Racial and Gender Inequality

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Her work has appeared in The Washington Post, Business Insider, O Magazine, Essence Magazine, The Boston Globe, and Harvard Business Review. In fact, Tina’s podcast episode “Lead with Authenticity” was selected as one of Harvard Business Review's Most Influential and Innovative articles from Harvard Business Review’s first century.

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Coffee House Book Review – “The Drucker Lectures” by Peter F. Drucker

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One of the new features I will be adding to my blog this year is what I’m calling the “Coffee House Book Review”, which will feature reviews on books from the fields of leadership, management, marketing, and other areas of interest to those who are running or managing a business or organization.

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4 Questions Every Leader Should Ask To Be Successful - Leadership Espresso Shot 38

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But while it’s natural for us to want to understand how we can encourage employees to commit their best efforts to an organization’s vision, it’s also important for leaders to apply the same kind of reflection and review on themselves.

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Top 10 Leadership Biz Cafe Podcast Episodes Of 2020

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As we work on new episodes for 2021, I wanted to take a look back and review what were the Top 10 episodes from our podcast in 2020. Although last year was a very challenging year for so many of us, it was also a pivotal year for this leadership. Click to continue reading.