The Flawed “Customer First” Focus (and Other Management Practices to Question)
Michael Lee Stallard
MARCH 24, 2016
“It isn’t what we don’t know that gives us trouble, it’s what we know that ain’t so.” – Will Rogers. Vaneet Nayar, CEO of HCL Technologies (HCLT), jettisoned the “customer first” mindset and replaced it with “employees first, customers second.” Ditch Performance Reviews. Under New Management is well worth reading.
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