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The Flawed “Customer First” Focus (and Other Management Practices to Question)

Michael Lee Stallard

“It isn’t what we don’t know that gives us trouble, it’s what we know that ain’t so.” – Will Rogers. Vaneet Nayar, CEO of HCL Technologies (HCLT), jettisoned the “customer first” mindset and replaced it with “employees first, customers second.” Ditch Performance Reviews. Under New Management is well worth reading.

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Judgment Calls: A book review by Bob Morris

First Friday Book Synopsis

Davenport and Brook Manville Harvard Business Review Press (2012) How and why to take full and systematic advantage of technology and analytics to create deeper and more sustainable judgment To introduce this review, I call upon Peter Drucker: “There is [.].

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Judgment Calls: A book review by Bob Morris

First Friday Book Synopsis

Davenport and Brook Manville Harvard Business Review Press (2012) How and why to take full and systematic advantage of technology and analytics to create deeper and more sustainable judgment To introduce this review, I call upon Peter Drucker: “There is [.].

Review 70
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Blogging on Business Update from Bob Morris (Week of 10/14/13)

First Friday Book Synopsis

I hope that at least a few of these recent posts will be of interest to you: BOOK REVIEWS Lessons from the Sandbox: Rediscovering the Keys to Business Success Alan Gregerman Why Great Leaders Don’t Take Yes for an Answer: Managing for Conflict and Consensus Michael A. Roberto Michael C.

Blog 75
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The Difference Between Great Leaders And Posers

N2Growth Blog

Even a cursory review of current events shows it doesn’t really matter whether you’re a politician, investment banker, CEO, or just an average citizen, when it comes to making a simple decision, managing a crisis, or attempting to capture an opportunity, timing is everything – timing is leadership.

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Revealing Leadership Insights From Thinkers50

Tanveer Naseer

Technology has clearly paid a huge part in this, but the biggest driver of change in how organizations are run is the ceaseless quest for improvement; to manage more efficiently and effectively to better achieve business results. Stuart is editor of Business Strategy Review. Ideas make a difference. For example, at No.2

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Leadership Self Examination | N2Growth Blog

N2Growth Blog

Better yet, for those of you bold enough to place yourself under what might be the harsh scrutiny of others, you can get the benefits of a mini leadeship 360 review by asking your co-workers to rate you as a leader. They tend to almost be addicted to increasing their knowledge base and sphere of influence. Section X: Results.

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