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Success Begins with Quality Customer Service

Chart Your Course

The book “Loyalty Myths,” which was named the Best Business Book of 2006 by review firm Soundview, argues that it’s inaccurate to say it costs five time more to acquire new customers than to retain existing ones. Retention Is Key. Anticipatory service is another effective retention strategy.

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The Retail Theory of Relativity

CO2

This short three page white paper does a wonderful job of helping you with a pricing strategy based on how people really behave. Technology and its role in travel 2.0 Technology and its role in travel 2.0 They jump from study to study each one more amazing than the next. Pulse Meme Feed What Is Your Brand Against?

Retail 68
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The Retail Theory of Relativity

CO2

This short three page white paper does a wonderful job of helping you with a pricing strategy based on how people really behave. Technology and its role in travel 2.0 Technology and its role in travel 2.0 They jump from study to study each one more amazing than the next. Pulse Meme Feed What Is Your Brand Against?

Retail 60
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Complimentary Resource – Big Business Marketing on a Small Business Budget

Strategy Driven

Find out by downloading this free white paper. Complimentary Resource – Take the Small Business Performance Review Process from Painful to Productive. Complimentary Resource – Using Technology to Increase Small Business Productivity. No coupons, credit cards, special codes, or purchases are necessary.

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Possibility Maximizer: The Leadership Quarterly

Sales Wolf Blog

The Resource: The Leadership Quarterly What it is: The Leadership Quarterly is a peer reviewed journal that is published six times a year (four quarterly issues plus two "Special Issues"). That said, The Leadership Quarterly is a powerful collection of peer reviewed articles published six times a year.  Enjoy!

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Possibility Maximizer: Aon Hewitt Webcasts

Sales Wolf Blog

  The Hewitt webcast series covers hot HR issues such as employee pay and benefits, performance management, executive compensation, HR outsourcing (BPO), HR technology, and scores of other topics important to today's human resources professional. 

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Possibility Maximizer: Buck Consultants Knowledge Resources

Sales Wolf Blog

   You will find their research in a variety of formats like case studies, surveys, white papers, newsletter articles, and editorial-like letters from Buck team members on select issues. 

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