Eric Jacobson

JANUARY 13, 2014

A few years ago, Southwest Airlines celebrated its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. For Southwest, simplicity means using 737s for most of its fleet, which makes maintenance more cost-effective and allows more efficient training for flight crews and ground crews.

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Airlines Travel Magazine Crisis 102

HR Digest

MAY 2, 2019

Living the Southwest Way! A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. Keller, 2019.

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Airlines Mission Statement Human Resources Learning-by-Doing 80

Lead Change Blog

MAY 20, 2021

The true story is a part of the Southwest Airlines folklore—stories you would retell around the corporate campfire. A customer repeatedly wrote a complaining letter after each of Southwest’s flights. “Be courageous” is one of Southwest Airlines’ Warrior Spirit core values. They led from a core of authenticity.

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Leadership Airlines Letter Audience 226

First Friday Book Synopsis

JULY 15, 2011

Here is an excerpt from an article featured in the July issue of Southwest Airlines’ Spirit magazine. These are the first five and the last two. To read the complete article, a “must read,&# please click here. * * * Whether you’re founding a company or just want to look brilliant, take some cues from [.].

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Airlines Magazine Article Company 136

Michael Lee Stallard

NOVEMBER 16, 2014

For example, Southwest Airlines has a Culture Office that reports to the CEO. The Culture Office has 30 people and is responsible for promoting Southwest’s culture. #59 Create a Culture Office to Promote Connection – Research has shown that connection begins to breakdown when the number of individuals in an organization exceeds 150.

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Airlines Committee CEO Report 286

Lead Change Blog

OCTOBER 8, 2020

Southwest Airlines founder and CEO, the late Herb Kelleher, and I worked together in a booth at BookExpo promoting Kevin and Jackie Freiberg’s best-selling book, Nuts: Southwest Airlines’ Crazy Recipe for Business and Personal Success. Southwest’s success is legendary. Be Boldly Genuine.

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Power Airlines COO Bottom-up 319

Eric Jacobson

MAY 21, 2013

If you''ve flown Southwest Airlines you know they''re tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. One way we do culture differently is by making Southwest''s culture everyone''s responsibility. Foster a culture that encourages celebration.

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Airlines Committee Leadership Styles Magazine 97

Eric Jacobson

OCTOBER 16, 2011

I always look forward to my flights on Southwest Airlines. This month, Kelly speaks to Southwest's Core , a core of values and company culture principles that leaders should emulate. Kelly explains: Southwest is a company of people. We hire great people who have a passion for serving others.

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Airlines Magazine CEO Company 71

Michael Lee Stallard

MARCH 23, 2014

Southwest Airlines discovered that when they reduced the front line supervisor to front line employee ratio so the supervisors could connect, encourage and coach these employees, front line employees performed better. The post Connect, Encourage and Coach for Superior Performance appeared first on Michael Lee Stallard.

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Airlines Mentor Tips Organization 316

Rich Gee Group

MAY 3, 2022

Great examples of Red Ocean companies are McDonald’s and Southwest Airlines. Southwest is the only large, low-cost airline that hires friendly and approachable employees who have a passion for helping customers. They offered consistent, superior-quality burgers and virtually invented the drive-thru.

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Blue Ocean Strategy Tools Strategy Mauborgne 195

CO2

NOVEMBER 17, 2023

Case Study: Southwest Airlines’ Focus on Low Costs Southwest Airlines exemplifies the strength of focus. The study’s findings are clear: With 2-3 primary goals, you’re likely to achieve 2-3 of them. With 3-10 primary goals, you might accomplish only 1 or 2. Over 10 primary goals usually lead to accomplishing none.

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Airlines Succession Leadership Energy 78

Eric Jacobson

JUNE 28, 2011

Southwest Airlines is celebrating its 40th year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. For Southwest, simplicity means using 737s for most of its fleet, which makes maintenance more cost-effective and allows more efficient training for flight crews and ground crews. Manage permanence.

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Airlines Travel Magazine Crisis 82

Eric Jacobson

DECEMBER 28, 2011

Southwest Airlines celebrated its 40th this year and was kind enough to share in its in-flight magazine 40 lessons it learned since 1971. For Southwest, simplicity means using 737s for most of its fleet, which makes maintenance more cost-effective and allows more efficient training for flight crews and ground crews. Manage permanence.

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Airlines Travel Magazine Crisis 69

Eric Jacobson

JUNE 19, 2012

Yesterday, Southwest Airlines celebrated its 41st anniversary. If you have been following my blog for the past year you know I’m a big fan of Southwest. Called unique and quirky, Kelly explains that there are three criteria that make up what it calls “Living the Southwest Way.” And, that “cause” is serving its customers. “We

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Airlines Examples Magazine Follow-up 56

CQ Net - Management skills for everyone!

JUNE 25, 2018

Every year the Industry Day Southwest provides a great opportunity for industrial companies from the Baden-Württemberg region and across the German border from France and Switzerland to strengthen business relationships and learn from each other. Industry Day Southwest at the Karlsruhe Trade Fair Centre on July 12th.

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Industry Participative Company Management 40

Managing Communities

FEBRUARY 16, 2012

For the fifth consecutive year, I am fortunate enough to be speaking at South by Southwest Interactive in Austin, Texas. What’s different this year is that I will be on a panel for the first time, following two book readings, one Core Conversation (an audience focused presentation by 1 or 2 people) and one solo [.].

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Audience Books 74

RapidStart Leadership

OCTOBER 16, 2018

The choice one woman makes while walking alone out in the American southwest can serve as a good example for the rest of us in how to choose the right path to follow. Life is full of choices; how do you know the right direction to take? Watch the video … Finding the Right Direction: How do You Know Which Way to Go? Read More ».

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Video Examples Leadership How To 176

Eric Jacobson

MARCH 28, 2011

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. In fact, we ask everyone to 'own it ,'" says Kelly.

Airlines 65

Airlines Committee Leadership Styles Magazine 65

Leadership Freak

MAY 1, 2018

Southwest Airlines achieved success by saying no to traditional expectations like reserved seats, baggage transfer,… Continue reading → Leaders who can’t say no are spread thin and overwhelmed. Pleasers can’t say no. Ultimately everyone is unhappy.

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Airlines How To Succession Power 166

David A Fields

AUGUST 23, 2022

Let’s say that you, my dear chickadee, want to move from the southwest corner of Main and Broad to the northeast … Continued. Your consulting firm delivers creative solutions and excellent execution; thinking and implementation; fresh strawberries and whipped cream. Which of those should take priority (i.e., Fields Consulting Group.

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Consultative Creativity Resources Execution 78

RapidStart Leadership

JANUARY 13, 2017

They hiked through snow and dodged rattlesnakes in the desert while working with the Southwest Conservation Corps to preserve America’s wildest places. He and his crew labored for months high in the Colorado Rockies last summer. I asked him what he had learned about teamwork and leadership from that experience.

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Teamwork Leadership Blog 131

The Practical Leader

JUNE 23, 2021

If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. Southwest Airlines has been giving its employees and customers L — love and leadership — since its founding in 1971. That’s particularly true in the airline industry. They were named the #1 U.S.

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Airlines Fixed Costs Collins Video 64

Eric Jacobson

DECEMBER 3, 2009

If you've flown Southwest Airlines you know they're tops in airline customer service, driven by a leadership style that creates a company-wide culture where all employees own that culture. One way we do culture differently is by making Southwest's culture everyone's responsibility. In fact, we ask everyone to 'own it,'" says Kelly.

Airlines 50

Airlines Committee Leadership Styles Magazine 50

Modern Servant Leader

JANUARY 3, 2019

Herb Kelleher, the founder and Chairman Emeritus of Southwest Airlines , passed away today (January 3rd, 2019). Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership. Herb was among the greatest examples of servant-leadership in business. Thank you, Herb. We will miss you, but appreciate that even you needed rest.

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Servant Leader Airlines Loyalty Participative 162

Michael Lee Stallard

SEPTEMBER 14, 2014

For example, see the “Nuts About Southwest” blog at www.blogsouthwest.com. #50 Create a Blog to Celebrate Your Culture – Create a blog or intranet site where colleagues can post positive examples of people who live out the core values of your organization. This is the fiftieth post in our series entitled “100 Ways to Connect.”

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Blog Examples Positioning Company 300

Management Excellence

JANUARY 4, 2023

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

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Airlines Strategy Risk Management Deming 40

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Southwest Airlines creatively spells words such as “luv” in its mission statement and internal documents. a classic book about Southwest. A common language.

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Airlines Mission Statement Customer Loyalty Mayo 108

HR Digest

DECEMBER 26, 2019

Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber, Vice President and Chief People Officer, Southwest Airlines. Julie Weber passionately believes in the Employee First philosophy of Southwest Airlines that has made it one of the leading airlines of the United States.

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Mayo Human Resources Airlines Agility 98

Leading Blog

JANUARY 16, 2023

Famous challenger brands such as Red Bull, Southwest Airlines, and Motel 6 are very specific about what they have to offer and who their products or services are for. Challenger brands must be willing to make clear and compelling statements about what they are and what they’re not; who they are for and who they’re not for.

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Brand Advertising Marketing Strategy Competitive Advantage 288

Lead Change Blog

MARCH 13, 2015

His leadership skill, coupled with his dynamic personality, dedication to higher purpose, love for his people, and will to succeed, as well as his lack of ego, has made Southwest a very successful company. Leadership Development change leadership Herb Kelleher Leadership Southwest Airlines Strategy succession planning'

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Planning Succession Airlines Training 150

Modern Servant Leader

MAY 15, 2012

When actor/director Kevin Smith ( Clerks , Dogma and more) was removed from a Southwest Airlines flight, because the crew believed he was large enough to require two seats, Smith blasted Southwest on Twitter. Southwest Airlines responded with integrity to Kevin Smith's complaints.

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Media Airlines Quality Focus Group 197

Leadership Freak

JULY 7, 2012

Image source The first thing Jim Parker, former CEO Southwest Airlines, said when I asked him to share the advice he most frequently gives leaders is, “Be yourself.” “I’m I’m just being me,” can, however, mask stubbornness, resistance, and justify mediocrity. On the other hand, adapting is essential to long-term success.

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Airlines Long-term How To Resistance 195

Let's Grow Leaders

JUNE 29, 2016

Rick, the Amtrak conductor I met on my Southwest flight did just that. It takes confident humility to stand up to a customer when they’re doing something unethical, immoral, or discriminatory. Winning Well managers know that the MIT (most important thing) at a time like that is to stand clearly on the side of right.

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Training Positioning Management 337

Lead Change Blog

JULY 12, 2021

Bob Brown, an enthusiastic superintendent of schools, and his assistant Jen Sessions were responsible for a suburban school district outside a large city in the Southwest. Let’s apply these questions to this short case study.

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Case Study Planning Bottom-up Learning-by-Doing 317

Persuasive Powerhouse

APRIL 2, 2014

If your team is starting to show signs of wear and tear or “burnout” as we call it at Southwest Michigan First , do not fear. When you first join our team at Southwest Michigan First, we ask you what you like to drink. Y esterday I was clever, so I wanted to change the world. Today I am wise, so I am changing myself.

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Organization How To Chief Executive Officer Learning-by-Doing 264

Let's Grow Leaders

JUNE 27, 2016

I’m sitting next to Rick, a retired railroad engineer, on a delayed Southwest flight from Tampa to Baltimore. It’s been a LONG week of serial cancelled flights, and other travel frustrations. I’m wearing the same suit I wore in Detroit on Tuesday because I never did make it home between gigs.

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Travel Engineering Download Training 293

Leadership Freak

DECEMBER 27, 2012

The former CEO of Southwest Airlines, Jim Parker, told me, “Don’t set artificial goals for yourself.” Begin with noble ends: Leadership is about people. Set people goals. Production and profitability are useful and necessary but never enough. Increasing profits by 6% is important but not noble.

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Goal Airlines CEO Productivity 228