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The Power of the Coffee Cup

Lead Change Blog

Okay, this really isn’t about a coffee cup. It’s a post about customer service and the difference quality customer service can make. You know, the kind of service that stays with you long after you’ve left the store or hung up the phone. The service you find yourself talking about with someone over lunch several [.]

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The Power of the Coffee Cup

Lead Change Blog

Okay, this really isn’t about a coffee cup. It’s a post about customer service and the difference quality customer service can make. You know, the kind of service that stays with you long after you’ve left the store or hung up the phone. Service that compelled you to leave a $20 tip or write a 5-star review on Yelp.

Power 150
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How Leaders Can Energize Collaboration And Drive Long-Term Goal Success

Tanveer Naseer

So grab a cup of coffee (or tea) and check out this episode for some simple, but powerful steps that will ensure a successful outcome to your collective efforts. So grab a cup of coffee (or tea) and check out this episode for some simple, but powerful steps that will ensure a successful outcome to your collective efforts.

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How to Make Better, Frequent Employee Recognition a Daily Habit

Let's Grow Leaders

Why Gallup Question 4 Matters: “In the last seven days, I have received recognition or praise for doing good work.” ” When employees come to us venting their frustrations that their boss doesn’t value or appreciate their hard work, it’s usually not about who got the plaque in the end-of-year meeting. Why 7 days?

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How to Be More Thankful for Your Team (Easy Employee Appreciation Ideas)

Let's Grow Leaders

Your team yearns for a cadence of sincere “thank yous” more than grand gestures Every week we hear from hard-working, high-performing employees who long for more appreciation at work. Ironically some of these complaints come after some kind of big employee appreciation event. Why 7 days? Because frequency matters.

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We’re all in the ER – So a little GRACE goes a long way

Lead Change Blog

I left my university office and headed to the campus coffee shop on my way home “Hi, Dr. D! Just a coffee. The student who was just here said, ‘I’m buying coffee for the next person. Just tell them to have a great day and enjoy the coffee.’”. Her joy filled the room, like the aroma of fresh coffee.

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Enjoying Yourself is an Essential Leadership Skill

Lead Change Blog

The mind and body are powerful, and when we give ourselves what we need to feel strong physically and engaged mentally and emotionally, we can be at our best. I have learned, and I firmly believe, that enjoying ourselves is a key to powerful leadership and an amazing life. Or maybe that’s just me. Or me and many of my clients.

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