Leadership Lessons in Southwest Airline’s Fall From Grace
Modern Servant Leader
DECEMBER 30, 2022
The company has been a servant-leadership darling since it’s inception and co-founder Herb Kelleher applied the principles for decades before stepping down as CEO in 2001. So what went wrong and what can leaders learn from the example? Look at the Tylenol cyanide poisoning crisis for an example here. Invest in Technology.
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