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Winning Now, Winning Later: Playing the Infinite Game

Leading Blog

W HEN David Cote became CEO of Honeywell in February of 2002, the company was a train wreck. By taking the right actions to improve operations now, we could position ourselves to improve performance later, while the reverse would also hold true: short-term results would validate that we were on the right long-term path. He did both.

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Building Trust Through Behavioral Integrity

Great Leadership By Dan

Tony Simons’ powerful article, “ The High Cost of Lost Trust ,” appeared in the Harvard Business Review in 2002. In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. What is the degree of trust in your workplace?

Simon 260
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First Look: Leadership Books for June 2020

Leading Blog

Chase leads readers through his easy-to-use strategy model, Strategy = E x mc2, which teaches readers the art of strategy—how to build and execute winning strategies relative to the competition. Short-termism is rampant among executives and managers today, causing many companies to underperform and even go out of business.

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SERVANT Leaders are Needful – Acronym Model

Modern Servant Leader

Operating environments change rapidly. To be needful, a leader should recognize that executives who have not been on the front lines of their organization for years, cannot have all the answers. These include the following from Spears and others, Frick & Sipe as well as Russell & Stone (2002). Sam Walton.

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Don’t EVER Doubt How Leadership Impacts the Employee Experience, Customer Experience, and Overall Brand Experience!

Eric Jacobson

Since 2002, Debbie has served as a judge for the Web Marketing Association’s annual web award competition. I share this quote because, while leaders may wish to emphasize the value and importance of employees and the overall employee experience, which may not translate to execution. Content will be consistent.

Brand 65
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10 Misconceptions About People At Work

Mike Cardus

Unfortunately when this question is asked to executives and managers they are operating off false theories of folklore that are leading them to treat employees as less than capable. List is from Elliot Jaques “Social Power & the CEO” 2002. From the one you believe, do you as an employee operate that way?

System 157
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Five Reasons WHY Leaders Need Emotional Intelligence Training

The Center For Leadership Studies

Fortunately, the surgeon operated before the worst could happen and my husband recovered completely. Several years ago, when we were newlyweds, my husband was diagnosed with the flu. Unfortunately, he was misdiagnosed and eight days later at the local emergency room, we learned that his appendix was about to burst! Harvard Business Review.