Harvard Business Review

NOVEMBER 5, 2013

I’ve been involved with turnarounds for years, including observing and writing about the Red Sox 2004 World Series win that reversed many decades of being almost-rans. Turnarounds operate on several time frames. Their game is baseball, my game is change. In turbulent times, turnarounds are increasingly a fact of life.

How To 9

How To Airlines Open-book CEO 9

Harvard Business Review

MARCH 22, 2013

They are fiercely focused on operations, because they know that's how money is made or lost. By innovating, operating efficiently, and exploiting market niches, Zhang has confronted well-established manufacturers of the North on their own territory and used his success there as leverage to win in the global game.

Globalization 8

Globalization Chief Financial Officer Class Licensing 8

Harvard Business Review

MAY 8, 2014

Operational meltdowns can devour a midsized company’s cash. To use a different company example, one growing financial services firm’s new CFO learned this in 2004. Due to its fiscal prudence (and a rebounding economy), by 2012, the company was nearly the size it had been in 2007. 2012 revenue was 84% of 2007 revenue.)

Crisis 8

Crisis CFO GAAP Banking 8

Harvard Business Review

JUNE 16, 2017

Since most of Nemours’s patient revenue was from fee-for-service contracts, we designed this pilot program to integrate our population health expertise with our clinical operation, in an effort to better understand value-based care and reimbursement models and to further improve health outcomes in a population of children with asthma.

Health Care 8

Health Care Transportation Cost System 8

Harvard Business Review

OCTOBER 21, 2016

This can disrupt a firm’s ability to operate on schedule and budget. Of the respondents, 72% said that climate change presents risks that could significantly impact their operations, revenue, or expenditures. Coca-Cola, for example, faced a water shortage in India that forced it to shut down one of its plants in 2004.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

APRIL 25, 2013

This news followed the bankruptcy in March of Wuxi Suntech , the main operating subsidiary of the world''s largest maker of solar panels, after it defaulted on a $541 million bond payment. In 2012, China''s top six solar companies had debt ratios of over 80%. In parallel, from 2004 to 2011, U.S. exports increased by only 11%.

Bond 8

Bond Price Industry Globalization 8

Harvard Business Review

OCTOBER 3, 2013

million in capital in 2012, it grew from 6 to 20 employees. We studied how Wyeth, the large Pharmaceutical firm (now part of Pfizer) made dramatic improvements in cost and quality across its manufacturing operation. After raising $5.1 hospitals of the importance of some simple practices (e.g.,

Pharmaceuticals 8

Pharmaceuticals Seminar Learning-by-Doing Open-book 8

Harvard Business Review

JULY 8, 2013

Maybe the passage of time has dulled my memory of what it was really like, or maybe the wonderfulness of the phone rep led me to believe that this was a different sort of operation. If that''s right, the cable operators will only get more aggressive about this as the years go by.

Market Penetration 8

Market Penetration Industry Telecommunications Strategy 8

Harvard Business Review

OCTOBER 27, 2014

In 2012 it was $1.9 After using borrowed money in the 1980s and 1990s, then opening up a hedge fund in 2004, he has since 2011 basically just been managing his own money. Icahn won that playground tussle. He’s been winning a lot of them lately. He reportedly took home compensation of $1.7 billion , putting him in second place.

Hedge 8

Hedge Venture Capitalist Letter Reputation 8

Harvard Business Review

MAY 9, 2018

Our data shows that from 2004 to 2014, WPP made a staggering 271 acquisitions — which averages to more than one every two weeks — 60% more than the next busiest acquirer during that decade, Google (now Alphabet). In 2004 PCC was in a poor position. Axel Springer followed a similar path.

CAGR 8

CAGR Due Diligence Industry Bottom-up 8

Harvard Business Review

DECEMBER 6, 2012

A new Booz study — actually, a repeat of one it did in 2004 — once again came up with the same result. Nor, Deepwater Horizon notwithstanding, accidents or other operational problems like suppy chain or customer service disruptions. The 2012 Gadget Guide (Scientific American). What’s caused U.S. the Telegraph).

Company 15

Company Retail Outsourcing Compliance 15

Harvard Business Review

SEPTEMBER 8, 2016

By now everyone knows the story: Kodak went into a free fall that led to bankruptcy in 2012 because it failed to respond to the disruption of digital technology — even though one of its own engineers invented a technology for capturing a digital image in 1975. By 1993 the company had $1.3 billion in revenue. Then they went deeper.

Company 8

Company How To Business Model Engineering 8

Harvard Business Review

DECEMBER 10, 2012

As early as 2004, research from Elizabeth Wolf Morrison and Frances J. Milliken for the Academy of Management Review and Stern Business pegged fear — and the resulting silence when employees operate within a culture of fear — as the biggest roadblock to innovation. Why do they not experiment?

Innovation 9

Innovation Survey Policies Loyalty 9

Harvard Business Review

APRIL 23, 2018

Since the Apollo program, NASA has faced funding cuts, competition from other nations for space leadership, and a radical restructuring of its operating environment due to the emergence of commercial space – all of which have forced the organization to change its ways of thinking and operating.

Budgeting 8

Budgeting Technology Innovation Operations 8

Harvard Business Review

OCTOBER 10, 2017

Fifty-eight percent of patients referred to Virginia Mason, our medical center in Seattle, for back surgery would be more appropriately treated without an operation. In 2004, large Seattle employers came to our medical center seeking more affordable health care. Electronic medical records can help correct these systemic defects.

Health Care 8

Health Care Innovation Creativity Guidelines 8

Harvard Business Review

DECEMBER 13, 2017

Quarterly profits have only increased 5% since 2012 , but investors’ valuations of those profits (as measured by earnings per share) has increased 59% over the same period. From 1970 to 2004, the percentage of CEOs hired from outside the firm increased from 12% to 39%. What’s behind the disconnect?

Short-term 8

Short-term Decentralization Company Trends 8

Harvard Business Review

JANUARY 15, 2018

For example, at The Fat Duck in the UK (which has had three Michelin stars since 2004, except in 2016 when it closed for refurbishment, and where I worked on the innovation side), cooking temperatures are systematically controlled to 0.1°C, This means achieving precise standardization and strong quality control.

Innovation 8

Innovation Project Creativity Open-book 8

Harvard Business Review

MARCH 31, 2016

Studying these successes and failures, we’ve identified half a dozen key reasons platforms fail, all of which boil down to managers’ misunderstanding of how platforms operate and compete. In 2004, the residual assets were sold off for a mere $7 million, a tiny fraction of the $500 million auto manufacturers had invested.

Participative 8

Participative Software Market Penetration Marketing 8

Harvard Business Review

OCTOBER 2, 2012

The company agreed to be acquired by Expedia/IAC in 2004 for $210 million in cash , a huge win for all, particularly given their amazing capital efficiency: they had only raised $4 million in venture capital. The chart below shows their financial performance over the last few years, with forecasted 2012 revenue of $767M and EBITDA of $339M.

EBITDA 8

EBITDA Engineering Travel Business Model 8

Harvard Business Review

SEPTEMBER 21, 2012

From the way that it deployed advanced digital media to the way that it incorporated rank-and-file supporters into its messaging apparatus, the Obama for America operation in 2008 demonstrated the power of conducting a campaign as though it were a conversation. Effective organization conversation, we argue in our book Talk, Inc.

Operations 15

Operations Media Long-term Open-book 15

Harvard Business Review

NOVEMBER 2, 2012

The 2012 election cycle is remarkable for how much information the campaigns have about voters. In 2004, microtargeting was a fairly new concept. In this election, the campaign has a very large in-house data team dealing with all kinds of targeting analytics and also the online operations. Definitely the scale.

Survey 8

Survey Politics Information Discount 8

Harvard Business Review

MAY 2, 2016

In 2012, when the United States imposed tariffs of 31% to 250% on solar panels produced in China, Chinese manufacturers quickly moved their final assembly operations for U.S.-bound Erecting trade barriers makes life more difficult, but firms react. bound panels to Malaysia. Most of the components still came from China. Factor costs.

Supply Chain 8

Supply Chain Globalization Cost Efficiency 8