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Better Management Will Help Drive Productivity Improvements

The Horizons Tracker

In a previous article , I explored how technology is generally not feeding through into productivity statistics. Data shows that despite considerable advances in technology in the last decade, productivity has largely remained flat. and France.

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A System for Speaking IT Truths to CEOs

Harvard Business Review

I was so taken with it that I've adapted it for my exec ed classes to help CIOs learn how to speak difficult truths more easily and effectively. The bad news usually isn't one-dimensional; if a technology is out of date, the processes being used by the workforce are probably outdated too. Enlist a business ally. Stick to the facts.

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Take Your Show on the Road

Harvard Business Review

They’re envisioning well-designed, self-contained environments, tricked-out with the latest high-tech, high-touch technology. A heavy equipment manufacturer, for example, brings trucks to its customers’ plants and provides rigorous safety classes for factory workers.

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Is Your Next Great CEO a Management Consultant?

Harvard Business Review

While former management consultants are not frequently chosen as CEOs — our research noted 28 former management consultants with five-plus years of consulting experience out of a total of 541 CEO transitions between 2004 and 2010 — the evidence we’ve uncovered here would suggest that, as a class, they are fully worthy of consideration.

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How U.S. Businesses Can Succeed in India in 2015

Harvard Business Review

In India’s class-conscious culture, such a person might struggle at having to personally perform tasks that they routinely delegated two or three layers down. Ambassador to India from 2004 to 2009, was more successful in part because his long tenure enabled him to gain trust, respect and apply his learning effectively.

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Category Creation Is the Ultimate Growth Strategy

Harvard Business Review

Category creation goes beyond innovation, in that the new category shares roots with its original product class but delivers such exponentially better benefits, experience, and economics that the new category graduates from its original product class. Consider how category creation has helped drive revenue increases in the U.S.

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Zappos’ CEO on Using Corporate Relocation to Preserve Customer-Led Culture

Harvard Business Review

One of the most significant came in early 2004 when we decided to relocate from San Francisco to Las Vegas. Our drive to achieve world-class service is what sets us apart from many of our competitors. In the years since Zappos was founded, we’ve had to make some big decisions. We’ve also expanded far beyond shoes.

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