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Integrating Technical and Human Management Systems

Curious Cat

ASQ has asked the Influential Voices on quality management to look at the question of integrating technical quality and human management systems. My view is that the management system must integrate these facets together. Edwards Deming discussed frequently and emphasized in his management system ).

System 58
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3 dysfunctional behaviors leaders use to avoid discomfort

Skip Prichard

A big excuse managers have for not having a conversation is “I already know what they’re going to say.” When we’re at capacity, we use the one or two tools in our toolbox to manage conflict: shaming, intimidating, or some other tactic. Looking to the future is a great motivator. What happens if you keep avoiding?

Workshop 126
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Teaching Leaders What to Stop

Marshall Goldsmith

As a 10-year board member of the Peter Drucker Foundation, I had many opportunities to listen to Peter Drucker, the world’s authority on management. Winning too much: The need to win at all costs and in all situations. Speaking when angry: Using emotional volatility as a management tool.

Drucker 135
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“That Is Great, BUT…”

Marshall Goldsmith

It creeps into our conversations even when the discussion is trivial, even when we should be hyperaware of our word choices, and even when it might cost us $100. Marshall Goldsmith was selected as one of the 10 Most Influential Management Thinkers in the World by Thinkers50 in both 2011 and 2013. We all know negative people.

Video 130
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ASA Deming Lecture by Brent James: Long Term View of the Healthcare System

Deming Institute

As those familiar with Deming’s ideas know, Dr. Deming added excessive health care costs to his 7 deadly diseases of Western management. The last 2 deadly diseases he added specifically about problems in the USA: excessive health care costs and excessive legal damage awards swelled by lawyers working on contingency fees.

Deming 31
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Giving Executives 40% of Revenue is Insane

Curious Cat

I have previous written on my belief that excessive executive compensation had reached the level of a deadly disease of western management (building on the W. Twitter has given executives $2,000,000,000 in just stock based compensation from 2011 through 2015. Edwards Deming’s list of 7 deadly diseases ). of revenue.

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Deming’s Ideas Applied at Intermountain Healthcare Since 1988

Deming Institute

Here is another of those articles: How Intermountain Trimmed Health Care Costs Through Robust Quality Improvement Efforts by Brent James and Lucy Savitz (2011). Edwards Deming’s process management theory. … Intermountain has been identified as a low-cost, high-quality provider.1

Deming 28