N2Growth Blog

MARCH 23, 2010

In today’s post I’ll address a key metric that all companies should be focused on – Customer Experience Management (CEM)… Before I go any further let’s get the semantical arguments out of the way…Some will claim that a well conceived CRM initiative includes CEM as a subset.

Blog 304

Blog CRM Management Brand 304

N2Growth Blog

APRIL 14, 2010

Mike Anderson I think this is a great point and is in line with the concept of "First Break All the Rules" The hard part is getting at the true talent of the individual and their fit for the job in a half hour to hour interview. Thanks for sharing this information. I Think Not. mikemyatt: RT thx @ArtieDavis @MarkOOakes @words4warrio.

Blog 326

Blog Survey Talent Management Brand 326

N2Growth Blog

DECEMBER 21, 2010

Is the pursuit of success or significance driving your quest in 2011? It's one of my great drivers to achieve significance in what I do – even if that doesn't necessarily mean success as defined by any metric you care to choose… Thanks for an interesting read! Best Neil Ron Inspiring post! Success is temporal.

Blog 416

Blog Succession Influence Brand 416

N2Growth Blog

NOVEMBER 19, 2010

Even if you don’t find yourself having to frequently deal with extreme situations, it is often nothing more than normal dealings in the ordinary course of business that can place you at a nexus…Do you make your decision based upon the facts at hand and sound decisioning metrics, or do you let your emotions drive your decisions?

Blog 419

Blog Leadership Emotional Intelligence CEO 419

Mike Cardus

OCTOBER 28, 2010

So as I write these blog posts and create program content and talk with people about the objectives, outcomes, profit creation, ideation, metrics, etc… FUN is an acceptable criteria that can be evaluated and placed into the mix. All rights reserved. Powered by WordPress. Design by 12GrainStudio Planning, Delegation, Accountability + FUN!

Delegation 107

Delegation Planning Team Building Follow-up 107

Strategy Driven

JULY 13, 2011

We talked extensively in this book about how accounting profits or profit growth as a sole performance metric doesn’t lead to value creation. This is what we call a business’s health , and related metrics explain how financial results were achieved and provide causal insights into future performance potential.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

N2Growth Blog

OCTOBER 18, 2010

If you incorporate the following metrics into your decisioning framework you will minimize the chances of making a bad decision: Perform a Situation Analysis : What is motivating the need for a decision? They make bad decisions. And in some cases they compound bad decision upon bad decision. What would happen if no decision is made?

Blog 416

Blog Analysis CEO Brand 416

N2Growth Blog

JANUARY 13, 2011

As a result of our conversation, I decided to dust-off an old post, give it a few updates, and pass along my thoughts, which can be best summarized as “ Ideas Don’t Equal Innovation. Ideas in and of themselves do not constitute a philosophy, principle, or strategy. Ideas on their own accord are really quite useless.

Blog 413

Blog Innovation Strategic Planning Brand 413

N2Growth Blog

AUGUST 12, 2010

Great leaders intrinsically understand that team building catalyzes collaboration, creates both disruptive and incremental innovation, facilitates a certainty of execution, and is one of the key foundational elements associated with creating a dynamic corporate culture. link] mikemyatt Thanks for your comment and kind words John.

Consensus 388

Consensus Team Building Blog Team 388

Mike Cardus

OCTOBER 27, 2010

Now you can find out; In this 55 page E-book you will find applicable strategies, team-building activities, facilitation, de-briefing, and processing activities + theory that you can use immediately. And the ability to place quantitative metrics on a qualitative skill. All rights reserved. Powered by WordPress.

Team Building 119

Team Building Skills Team Open-book 119

N2Growth Blog

NOVEMBER 23, 2010

I will onshore, offshore, outsource, insource, or execute whatever business strategy I implement without regard for diversity. link] Anna Smith “Let the attacks begin” – The number one source for innovation/change is pissed-off people (Tom Peters). Have a great Thanksgiving Sir. LeRoyD Amen! We are all biased.

Diversity 350

Diversity Blog Leadership Learning-by-Doing 350

Strategy Driven

JUNE 17, 2011

Front Runners – Lap Your Competition With 10 Game-Changing Strategies For Total Business Transformation by Mahesh Rao. Discover how industry leaders get ahead and stay there and apply the same skills and strategies to your business and personal lives. Innovate and build products and services customers love to use.

Learning-by-Doing 62

Learning-by-Doing Industry Follow-up Skills 62

Strategy Driven

NOVEMBER 9, 2011

The Zigzag Principle : The Goal Setting Strategy that will Revolutionize Your Business and Your Life by Rich Christiansen Have you ever set your sights on the top of a mountain and then started your ascent by heading straight through the trees and up the sheer cliffs? In other words, these projects had no guardrails. All rights reserved.

Project 50

Project Wilde Entrepreneur Goal 50

Strategy Driven

MARCH 21, 2011

How to start measuring the factors that are most critical to the success of the business and identify the metrics that express them. Most companies get metrics all wrong. She is a seasoned business professional and author, who brings a wealth of real-world experience and an innovative style to her position at Hammer and Company.

Hammer 50

Hammer Chief Executive Officer Metrics Process 50

Harvard Business Review

OCTOBER 25, 2016

In 2011 Avaya had a major likability problem, and the according market performance you would expect. Avaya’s 2011 Net Promoter Score (NPS) was in the 20s (on a scale of -100 to +100), suggesting that it would have a hard time keeping the customers it had, let alone grow on word of mouth.

Agility 8

Agility Innovation Metrics Middle Management 8

Harvard Business Review

APRIL 6, 2017

It’s proven hard to solve these problems partly because of metrics: It’s hard to identify and measure the factors that lead to high-quality information or connection. Technologists often discuss the problem of “ vanity metrics.” In journalism, for example, the pageview is a much-maligned metric.

Media 9

Media Quality Metrics Long-term 9

Harvard Business Review

MAY 8, 2017

In a study of S&P 500 and Global 500 firms, our team found that those leading the most successful transformations, creating new offerings and business models to push into new growth markets, share common characteristics and strategies. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Franchising 14

Franchising CEO Business Model Strategy 14

N2Growth Blog

AUGUST 16, 2010

They all speak of the quality of their talent as a key success metric…in fact, many of them will emphatically state that talent is their single biggest competitive advantage. In today’s post I’ll examine one of the most frequent offenders; “ Talent is our biggest asset.&# I Think Not.

Blog 366

Blog Politics Mission Statement Brand 366

Harvard Business Review

SEPTEMBER 19, 2011

The 114-year-old outfit, based in Orville, Ohio, now sits at #2 on this year's Barron's 500 , which ranks publicly traded companies purely according to growth metrics — not revenue itself but changes in sales, profits, and return on investment. For 2011, it all added up to $4.8 Smucker Company. billion in sales.

Brand 13

Brand Strategic Fit Retail McKinsey 13

N2Growth Blog

OCTOBER 6, 2010

There was a lot more common thinking than critical, innovative thinking. I wasn’t nearly as dazzled by Jim’s statistics and metrics as I was his outlook on life. Where Jim fell short in my opinion was that if you’ve heard Jim before, there wasn’t a lot of new information.

Blog 360

Blog Brand Media Influence 360

Harvard Business Review

OCTOBER 21, 2016

Yet executives are often reluctant to place sustainability core to their company’s business strategy in the mistaken belief that the costs outweigh the benefits. Managing risks therefore requires making investment decisions today for longer-term capacity building and developing adaptive strategies. Fostering innovation.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

FEBRUARY 14, 2012

In November 2010, to big fanfare at Unilever's London headquarters, chief executive Paul Polman boldly articulated a new strategy. To most of us, this did not sound like typical corporate strategy, but Polman's reframing of what it means to succeed in business is not an isolated example. And of course, more pressure on climate.

Globalization 14

Globalization NGO Leadership Development Politics 14

Harvard Business Review

NOVEMBER 23, 2016

Innovating for Value in Health Care. In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. Insight Center. Sponsored by Medtronic.

Health Care 8

Health Care How To Operations Quality 8

Strategy Driven

DECEMBER 15, 2010

Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45,000 sites improve performance and deliver value by making better decisions faster. The following five steps can help you make the most of this optimization framework.

Resources 50

Resources Process Constraint Objective 50

Harvard Business Review

MAY 10, 2013

The pressure on the company by the investing community (among others) was so severe that it eventually split into two, Motorola Mobility and Motorola Solutions in January of 2011. Competition Disruptive innovation Strategy' Do we depend on private equity to help companies clean up obsolete activities?

Venture Capitalist 8

Venture Capitalist Restructuring Competitive Advantage Short-term 8

Harvard Business Review

SEPTEMBER 20, 2017

As Darrell Rigby argued in a 2011 HBR article , every 50 years the retail industry goes through a major disruption. Cash registers were plentiful and easy to find, and success was measured with metrics like sales per square foot and average size of transaction. The rise of urban centers led to department stores. In their 2005 book, W.

Retail 9

Retail Blue Ocean Strategy Mauborgne Comparison 9

Harvard Business Review

DECEMBER 20, 2010

In February, Wal-Mart said it would eliminate 20 million metric tons of GHG emissions from its supply chain. The Nissan LEAF was just named 2011 European Car of the Year , and GE announced it would buy 25,000 electric cars. Looking Forward to 2011. My first couple of blogs of the New Year will look at water strategy.

Supply Chain 15

Supply Chain Retail Globalization Price 15

Harvard Business Review

JUNE 26, 2017

“I think we have a shot at building the best office building in the world” were the words Steve Jobs used to describe Apple’s new headquarters in 2011. These values are reflected in their buildings, which adopted design strategies to make workspace configurations adaptable, or somewhat less permanent.

Real Estate 8

Real Estate Technology Hedge Project 8

Harvard Business Review

JULY 31, 2015

I had been a member of the board since 2011 and loved the brand and everything it stood for. Things probably only got worse when I concluded my first town hall meeting with a statement that kindness, as the bedrock of innovation and consumer engagement, was a go-forward core strategic pillar. I did not want the company to liquidate.

Fashion 8

Fashion Operations Brand Retail 8

Strategy Driven

SEPTEMBER 9, 2011

Many people do not typically think of metrics and accounting as roadblocks to innovation, yet you call these out as potential problem areas. Many conventional metrics we use to estimate value are based on faulty assumptions. Companies that will eventually be wrecked by others’ innovations are operating on autopilot.

Innovation 50

Innovation NPV Business Model Constraint 50

Harvard Business Review

NOVEMBER 6, 2018

Currently, China is ahead on the major economic metrics: to add as much to its GDP as China will in 2018, India would need to grow by 40%. India’s middle class (defined as $11 – $110 a day in 2011 purchasing power parity terms) is expected to exceed that of China’s by 2030, according to the OECD and Brookings.

Airlines 9

Airlines Technology Objective Policies 9