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Success Begins with Quality Customer Service

Chart Your Course

Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service received is the most important factor when choosing a brand. The 2013 GE Capital Major Purchase Shopper Study found that 81 percent of consumers will research a product online before buying it.

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Will The Future Of Work Require More Investment In Technology, Not Less?

The Horizons Tracker

In 2018 MIT created a ‘Task Force on the Work of the Future’ to explore the way technologies are impacting the world of work, and how society can adapt to ensure that prosperity is broadly shared throughout. At MIT, we are inspired by the idea that technology can be a force for good. “At A polarized workforce.

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What are the best cryptocurrency exchanges in the world?

Strategy Driven

With the growing popularity of the topic of cryptocurrencies, more exchanges offering transactions using virtual coins appear on the market. In 2013, Zhao joined the Blockchain.info team as a member of a group working on a portfolio dedicated to cryptocurrencies. What are the best cryptocurrency exchanges in the world?

Armstrong 132
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WHE05: New Tools for Health Care Consumerism | with Clayton Nicholas from Change Healthcare

Engaging Leader

In recent years, new technology is helping employers better equip and engage their workforce as health care consumers. To help us get a feel for these tools, our guest is Clayton Nicholas, Vice President of Marketing and Strategy for Change Healthcare. Clayton, thanks for joining us.

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How Corporate Venturing Can Help Startups Overcome The Valley Of Death

The Horizons Tracker

It looks at everything from the legal infrastructure, the ease of creating a business, the quality of academia and availability of finance. New research from IESE makes the case for corporate venturing to help rectify the situation and bring more academic excellence to market. Crossing the valley.

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Is 8 Hours Of Work Per Week Ideal For Our Health And Wellbeing?

The Horizons Tracker

Back in 2013, Oxford researchers Carl Benedikt Frey and Michael Osborne predicted that 47% of jobs would be automated within a decade. However, the quality of work will always be crucial. As labor market reforms have come and gone in the meantime, the general length of the working day has stubbornly endured.

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The End Of Long-Term Planning

Strategy Driven

With the pace of business change today, driven by technology and globalization, long-term plans last about as long as an ice storm in the desert. It’s the strength and suitability of the boat and its crew, rather than the quality of the initial plan that will determine the speed at which the boat travels. He was right. and Aimia Inc.