First Friday Book Synopsis

JANUARY 17, 2014

It’s really so simple…and, yes, so difficult Many years ago, Southwest Airlines’ then chairman and CEO, Herb Keller, was asked to […].

TQM 75

TQM Strategy Airlines Retail 75

First Friday Book Synopsis

MAY 25, 2013

Former chairman and CEO of Southwest Airlines, Herb Kelleher, provided the title for this review and Bill Schley fully […].

Review 75

Review Airlines Welch Books 75

First Friday Book Synopsis

JUNE 15, 2016

The panel was moderated by Connie Glover (World Ventures), and included Kirsten Gappelberg (Mary Kay), Gwyneth Lloyd (World Ventures), and Debra Benton (Southwest Airlines). This morning, they had a wonderful panel of speakers at Success North Dallas, focusing on “The New Face of Corporate Citizenship.”

Airlines 70

Airlines Succession Learning-by-Doing Blog 70

First Friday Book Synopsis

JUNE 26, 2011

A while back, I flew a very, very well-known airline. This is a mild rant. It was a typical flight – very crowded, not many people looking happy with the process. Including the flight attendants, or the counter agents. They all looked like, and acted like, they would rather be somewhere else – anywhere else. [.].

Airlines 89

Airlines How To Process Blog 89

First Friday Book Synopsis

OCTOBER 9, 2013

Johnson Sam Zell Southwest Airlines Stuart Miller The Wisdom of Titans: Secrets of Success from Entrepreneurs Who Rose to the Top Thomas Edison William ("Bill") Sanders William A. Bill") Marriott Jim Collins John Robbins Julia Stewart Noel Watson Paul L. Diaz Richard ("Rick") Federico Robert L. Bill") Jensen William Ferguson'

Books 75

Books Collins Airlines Entrepreneur 75

First Friday Book Synopsis

DECEMBER 9, 2011

In Chapter 4: Creating Value: The Core (Part Two), for example, she discusses Enterprise-Rent-a-Car, Zipcar, Southwest Airlines, Aravind Eye Hospital, Walmart, Progressive, and Edward Jones. In her recently published book, Understanding Michael Porter: The Essential Guide to Competition and Strategy, Joan Magretta has much of value to say.

Porter 75

Porter Slywotzky Airlines Strategy 75

First Friday Book Synopsis

OCTOBER 28, 2013

magazine Jack Welch Leonardo Da Vinci Make-A-Wish Foundation New York Times Newell Rubbermaid Oracle Corporation Pat Lencioni''s Latest Point of View: The Lost Art of Simplicity Rudy Guiliani SAP Southwest Airlines Sybase The Five Dysfunctions of a Team The Table Group Inc The Three Signs of a Miserable Job the US Military Academy at West Point.

Welch 75

Welch Airlines Drucker Magazine 75

First Friday Book Synopsis

JANUARY 30, 2013

Hollywood movie studios, Icelandic investment banks, British chocolate bars and Middle Eastern airlines figure amongst his time on the inside of Adland. Simon Pont is a writer, commentator and brand-builder. He is the author of The Better Mousetrap: Brand Invention in a Media Democracy, and a novel, Remember to Breathe.

Simon 89

Simon Airlines Brand Banking 89

First Friday Book Synopsis

JANUARY 31, 2012

As a business strategist, facilitator, and speaker, Andrea has led more than 250 business innovation initiatives for global corporations, entrepreneurs, and organizations including Royal Dutch Shell (Asia-Pacific), Audi, Allstate, Continental Airlines, GM/OnStar, Hewlett-Packard, JP Morgan Chase, KPMG, the Houston Texans (NFL), and P.F. [.].

Airlines 70

Airlines Entrepreneur Globalization Innovation 70

First Friday Book Synopsis

SEPTEMBER 26, 2011

The fleets of airline workers behind counters who issued tickets? The problem was not simply the loss of good jobs to workers in foreign nations but also automation… Remember bank tellers? Telephone operators? Service station attendants? These and millions of other jobs weren’t lost to globalization; they were lost to automation.

Airlines 100

Airlines Software Banking Globalization 100

First Friday Book Synopsis

APRIL 16, 2013

Byrne John Mackey Larry Page LinkedIn Mort Mandel Nike Odyssey Oprah Winfrey Pablo Picasso Phil Knight Poets&Quants.com Poets&QuantsforExecs.com Portfolio/Penguin Group Reid Hoffman Sergey Brin Southwest Airlines Stanford''s Graduate School Starbucks Steve Jobs Straight from the Gut The Headhunters Home Depot The Whiz Kids Whole Foods Market (..)

Welch 75

Welch Airlines Review Entrepreneur 75

First Friday Book Synopsis

SEPTEMBER 27, 2016

I’ve got some accomplished brothers.

Airlines 70

Airlines Industry Training Company 70

First Friday Book Synopsis

MAY 27, 2011

In any event, it is worth a second (or third) consideration as another Memorial Day approaches. * * * The following was written by an airline pilot. Perhaps you have seen this before. My lead flight attendant came to me and said, “We have an H.R. on this flight.&# (H.R. stands for human remains.) “Are [.].

Airlines 80

Airlines Blog 80

First Friday Book Synopsis

OCTOBER 7, 2016

Don Yaeger is a nationally acclaimed inspirational speaker, longtime Associate Editor of Sports Illustrated and author of 25 books, nine of which have become New York Times best sellers.

Sports 110

Sports Team Career Books 110

First Friday Book Synopsis

AUGUST 28, 2016

Dan Pontefract is Chief Envisioner at TELUS, a Canadian telecommunications company, where he heads the Transformation Office, a future-of-work consulting group that helps organizations enhance their corporate cultures and collaboration practices.

Telecommunications 70

Telecommunications Consultative Organization Company 70

First Friday Book Synopsis

OCTOBER 25, 2012

The Trust Edge: How Top Leaders Gain Faster Results, Deeper Relationships, and a Stronger Bottom Line David Horsager Free Press (2012) “As soon as you trust yourself, you will know how to live.”

Review 85

Review Books Execution How To 85

First Friday Book Synopsis

FEBRUARY 27, 2012

In the writing skills course that we teach at Creative Communication Network, entitled Write Your Way to Success, we discuss how to handle e-Mails. Most of our participants claim they write e-Mails as more than 85% of the type of writing they do on the job. Obviously, writing e-Mails is often responding to other e-Mails. And, the [.].

Creativity 85

Creativity Participative Course Skills 85

First Friday Book Synopsis

MAY 11, 2012

Here is a brief excerpt from an article written by Halley Bock for Talent Management magazine. To check out all the resources and sign up for a free subscription to the TM and/or Chief Learning Officer magazines published by MedfiaTec, please click here. * * * Don’t just tell your employees they’re your most valuable [.].

Talent Management 80

Talent Management Management Magazine Resources 80

First Friday Book Synopsis

JULY 20, 2011

Here is an excerpt from an article written by Mel Stark and Mark Royal for Talent Management magazine (5/10/2011). To check out all the resources and sign up for a free subscription to the TM and Chief Learning Officer magazines published by MedfiaTec, please click here. * * * Experts from Hay Group, which partnered with [.].

Magazine 93

Magazine Talent Management Company Resources 93

First Friday Book Synopsis

JULY 16, 2011

Here is an excerpt from an article written by William C. Taylor for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts, please click here. * * * In the still-raging debate over my two posts about [.].

Taylorism 93

Taylorism Taylor Review Blog 93

First Friday Book Synopsis

DECEMBER 21, 2011

Tony Mayo is the Thomas S. Murphy Senior Lecturer of Business Administration in the Organizational Behavior Unit of Harvard Business School (HBS). He currently teaches FIELD, Field Immersion and Experiential Leadership Development, a new required experiential, field-based course in the first year of the MBA Program.

Mayo 85

Mayo Organizational Behavior Leadership Development Course 85

First Friday Book Synopsis

JULY 5, 2012

Calculating Success: How the New Workplace Analytics Will Revitalize Your Organization Carl Hoffman, Eric Lesser, and Tim Ringo Harvard Business Review Press (2012) How and why “the connective tissue between vision and execution is workforce analytics” According to Carl Hoffmann, Eric Lesser, and Tim Ringo, “there is more measurable value (..)

Review 75

Review Succession Books Execution 75

First Friday Book Synopsis

JANUARY 18, 2012

Here is an excerpt from an article written by Rosabeth Moss Kanter for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts, please click here. * * * In a volatile world, anxiety and uncertainty make people [.].

Uncertainty 80

Uncertainty Review Blog Article 80

First Friday Book Synopsis

MAY 17, 2012

When Values Are Strategic: How the Basic Values of Procter & Gamble Transformed Leadership at Fortune 500 Companies Rick Tocqigny with Andy Butcher and the P&G Alumni Network FT Press/A Pearson Imprint (2012) A brilliant examination of the power and impact of core values that can transform individuals as well as organizations With regard to (..)

Review 75

Review Books Power Company 75

First Friday Book Synopsis

NOVEMBER 10, 2011

Here is an excerpt from an article written by Chris Zook for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a free subscription to HBR email alerts, please click here. This post is part of the HBR Insight Center Growing the Top [.].

Review 80

Review Blog Article Resources 80

First Friday Book Synopsis

JULY 18, 2011

Here is an excerpt from an article written by Anne-Laure Fayard and John Weeks for the Harvard Business Review blog. To read the complete article, check out the wealth of free resources, and sign up for a subscription to HBR email alerts, please click here. * * * Managers once discouraged, even forbade, casual interactions [.].

Review 85

Review Blog Article Resources 85

First Friday Book Synopsis

JULY 4, 2011

Mavericks at Work: Why the Most Original Minds in Business Win William C. Taylor and Polly G. Labarre Harper Paperbacks (2008) How an organization can prosper in a “hypercompetitive marketplace” As William C.

Hypercompetition 85

Hypercompetition Taylorism Taylor Books 85

First Friday Book Synopsis

JANUARY 28, 2012

Andrea Kates (akates@BusinessGenome.com) is the founder of the Business Genome® project and author of the visionary bestselling business innovation book, Find Your Next (McGraw-Hill, November 2011).

Entrepreneur 75

Entrepreneur Globalization Innovation Project 75

First Friday Book Synopsis

AUGUST 10, 2011

Over the years, I have probably read and then reviewed about 65-70 books in which their authors discuss one or more aspects of organizational culture. A few address employee engagement. Hopefully, a high percentage of those who share a workplace — at all levels and in all areas of operation — are positively and productively [.].

Review 80

Review Operations Productivity Products 80

First Friday Book Synopsis

JUNE 28, 2011

Wired and Dangerous: How Your Customers Have Changed and What to Do About It Chip R. Bell and John R. Patterson Berrett-Koehler Publishers (2011) A comprehensive road map for the new landscape of customer relationships After carefully identifying the “what” of a customer relationship in Part One (Chapters 1-5), Chip Bell and John R.

Review 80

Review Books Airlines Advertising 80

First Friday Book Synopsis

MAY 11, 2011

Value Migration: How to Think Several Moves Ahead of the Competition Adrian J. Slywotzky Harvard Business Press (1995) Note: I recently re-read this book before beginning to formulate questions for an interview of Skywotsky.

Slywotzky 80

Slywotzky Books Review How To 80

First Friday Book Synopsis

MAY 10, 2011

The Thank You Economy Gary Vaynerchuk HarperBusiness (2011) Business begins with making people feel appreciated…and goes nowhere unless they do In recent years, an avalanche of research data generated from marketplaces throughout the world reveals that when asked to identify what is most important to them, workers and customers identify “feeling (..)

Review 80

Review Books Airlines Blog 80

First Friday Book Synopsis

DECEMBER 10, 2011

Higher Ambition: How Great Leaders Create Economic and Social Value Michael Beer, Russell Eisenstat, Nathaniel Foote, Tobias Fredberg, and Flemming Norrgren Harvard Business School Press (2011) Valuable lessons from 36 CEOs who create simultaneously value that has both economic and social impact The CEOs featured in this book agreed to participate (..)

Books 70

Books Review CEO Participative 70

First Friday Book Synopsis

MAY 11, 2011

Cirque du Soleil: The Spark – Igniting the Creative Fire that Lives within Us All Created by Lyn Heward and written by John U. Bacon Doubleday (2006) “From a tiny spark a great fire was kindled and its flames warmed the world.” Cirque du Soleil is one of the 32 organizations that William C. Taylor [.].

Taylorism 75

Taylorism Taylor Review Books 75

First Friday Book Synopsis

AUGUST 21, 2011

Here is an excerpt from an article co-authored by Jon Katzenbach, Laird Post, Jonathan Gruber, and Aurelie Viriot, featured by The Katzenbach Center at Booz & Company.

Motivation 70

Motivation Article Company Goal 70

First Friday Book Synopsis

NOVEMBER 19, 2011

Great by Choice: Uncertainty, Chaos, and Luck – Why Some Companies Thrive Despite Them All Jim Collins and Morten T.

Collins 85

Collins Uncertainty Review Books 85

First Friday Book Synopsis

JULY 13, 2011

Wired and Dangerous: How Your Customers Have Changed and What to Do About It Chip R. Bell and John R. Patterson Berrett-Koehler Publishers (2011) A comprehensive road map for the new landscape of customer relationships After carefully identifying the “what” of a customer relationship in Part One (Chapters 1-5), Chip Bell and John R.

Review 70

Review Books Airlines Advertising 70