Michael Lee Stallard

APRIL 17, 2023

To stay positive, I kept thinking of all the people who showed us kindness in Madrid, including Elizabeth and her friends, the hotel staff and the United Airlines reservation agent who found a flight for us and seats that would have the room I needed.

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Airlines Hotels Transportation Learning-by-Doing 195

Strategy Driven

APRIL 2, 2020

You’d be surprised at how many are occurring right now to help airlines manage their costs even though all their flights are grounded. If the cancellation policy offered by the airline isn’t good enough, then your travel insurance should offer protection. How to Save Going to and From Airports.

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Travel Cost Hotels Supply Chain 66

The Practical Leader

JUNE 23, 2021

That’s particularly true in the airline industry. Airline revenues collapsed while fixed costs stayed high. If you’re going to bet on an airline most likely to soar as travel resumes, put your money on Southwest Airlines. They were named the #1 U.S. So, what’s love got to do with it?

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Airlines Fixed Costs Collins Video 64

Leading Blog

OCTOBER 1, 2023

Drawing on lessons learned from coaching top executives for 25 years, you’ll learn how to attract and retain talent by accelerating and individualizing their professional growth and how to re-think leadership in the new remote and hybrid work environment. It turns out that it's not. The next day he was fired.

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Books Leadership Executive Coaching Learning-by-Doing 279

Lead Change Blog

MAY 4, 2021

Dana Theus of InPower Coaching writes Feedback Coaching: How to Get Results with “Tough Love ”. Coaching feedback doesn’t tell someone how to do something, but creates a safe space within which they can try, fail and succeed to figure it out themselves. Jennifer Nash writes How to get your voice heard when others want to quiet it.

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Leadership Development Development Leadership Ethics 365

Lead Change Blog

DECEMBER 10, 2018

I chuckled at the headline in an airline magazine as I planned this article. How to Engage Personalities in the Change Process. “Change is in the air.” That’s a constant, as we repeatedly hear that the pace of change will never be slower than it is today. Still, most people struggle with the reality of yet more change on the horizon.

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Team Airlines Brainstorming Morale 319

Engaging Leader

AUGUST 5, 2013

Link to podcast episode: EL 31: How to Be That “Lucky Leader” People Want to Follow: Amundsen’s Race to the Pole Jesse Lahey: Welcome to the show leaders! You think of southwest airlines, Amazon, Google, and Apple. Most people want to be on the winning team and follow a leader that’s winning. From the outside it […].

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Airlines How To Team 100

Lead Change Blog

MARCH 8, 2018

Servant Leadership in Action: How to Achieve Great Relationships and Results , which I coedited with Renee Broadwell, launched this week and is already hitting bestseller lists.

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Leadership Servant Leader Simon Airlines 210

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Great companies provide comprehensive guidance and training, but they don’t excessively script or regiment employees in how to carry out their interactions with customers.

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Airlines Mission Statement Customer Loyalty Mayo 113

Lead Change Blog

AUGUST 26, 2021

airport to eat on the plane and then starting the first meal catering service to the airlines, they are really saying, “Take care of customers and look for opportunities to serve.” “We teach new associates how to treat guests by the way we treat them.” Deliver Extra Affirmation.

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Bond Hotels Leadership Competitive Advantage 317

Modern Servant Leader

MAY 7, 2013

As a leader , you need to understand how social media crises occur, how to minimize your chances of an attack and what to do in the case of a customer attack. Paul Gillin recently wrote Attack of the Customers: Why Critics Assault Brands Online and How to Avoid Becoming a Victim. Southwest Airlines Facebook page.

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Media Crisis Airlines Brand 191

Harvard Business Review

SEPTEMBER 7, 2021

How did CEO Doug Parker successfully merge US Airways and American Airlines?

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Airlines How To CEO Succession 10

Lead Change Blog

JANUARY 24, 2019

My father worked for United Airlines in a variety of executive positions, rising up to becoming the assistant to the president. One of the most powerful lessons my dad taught me was how to show up in life. I remember at a very early age, maybe six or seven, he began teaching me how to introduce myself.

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Succession Restructuring Airlines Constraint 235

HR Digest

MAY 25, 2022

As the official airline company of Switzerland, Swissair was one of the leaders in the airline market. How to avoid groupthink? Teamwork can go wrong in many situations , and there are results of groupthink that showed us why this kind of work is not good. Here are the examples. .

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Groupthink Automotive Airlines Examples 52

Great Leadership By Dan

SEPTEMBER 16, 2013

They tell them what to do, where to do it, when to do it, and how to do it. Same with Southwestern Airline attendants – I’ve never seen two attendants do their inflight announcements the same way – and they truly seem to enjoy it when they do! With other airlines, they read that damn announcement as if they are performing a eulogy.

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Motivation Airlines Delegation Micromanagement 273

Eric Jacobson

JANUARY 27, 2024

So, even if you don’t envision yourself wanting to earn a billion dollars, don’t pass up reading Jacob’s, How To Make A Few Billion Dollars. Brad Jacobs’ new book provides you a treasure-trove of leadership lessons from a man with more than four decades of CEO and serial entrepreneur experience.

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Entrepreneur Leadership Self-aware IPO 70

Lead Change Blog

DECEMBER 7, 2017

Other research indicates that people are willing to change vendors to do business with people who know how to develop good relationships. Southwest Airlines has garnered loyal customers and employees but making humor a hallmark of everything they do. Good relationships are bolstered by a sense of humor.

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Aaker Bond Goleman Emotional Intelligence 251

First Friday Book Synopsis

JUNE 26, 2011

A while back, I flew a very, very well-known airline. This is a mild rant. It was a typical flight – very crowded, not many people looking happy with the process. Including the flight attendants, or the counter agents. They all looked like, and acted like, they would rather be somewhere else – anywhere else. [.].

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Airlines How To Process Blog 89

Joseph Lalonde

DECEMBER 24, 2013

J et West Airlines knows how to wow their customers. This video is a great example of one of their efforts. Can you wow your customers in a similar way? The post Wow Your Customer appeared first on Joseph Lalonde. Social Media Jet West social media video'

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Airlines Video Media Examples 120

Modern Servant Leader

OCTOBER 24, 2014

Dale Carnegie, in his classic book, “ How to Win Friends and Influence People ” explains the importance of empathy. Herb Kelleher: Herb Kelleher , the charismatic co-founder and long-time CEO of Southwest Airlines was known to show a great deal of empathy throughout his leadership at the company.

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Servant Leader Greenleaf Airlines Definition 210

Michael Lee Stallard

MARCH 5, 2018

In healthcare, construction, aerospace/defense, airlines and automobile manufacturing, mistakes and accidents can be a matter of life and death. Go to people on the front line closest to the activity, share the data and ask for their ideas and opinions on how to close the gap. When complex tasks are involved, checklists are necessary.

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Quality Metrics Airlines Bottom-up 150

Chartered Management Institute

FEBRUARY 14, 2024

How to help clients become more customer-centric Are you truly customer-centric? 10 questions to ask yourself For example, easyJet became a pioneer when chief executive Carolyn McCall decided the experience of flying on a discount airline didn’t have to feel low cost.

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Airlines Discount Tips Learning-by-Doing 52

Coaching Tip

FEBRUARY 23, 2012

Consider how Southwest Airlines flight attendants are free to flex their creativity and sense of humor when walking passengers through safety procedures; their individual personalities bring an uplifting jolt to a mundane process. Sticking with Southwest Airlines, why do their flight attendants entertain their passengers?

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How To Airlines Media Innovation 110

Terry Starbucker

JANUARY 23, 2014

The notion of how leadership can amp your life, stoke your business, and even change the world. The great inspiration Steve wrote for me on an airline paper napkin. The challenge of writing a business fable instead of a standard business book. Listen in and enjoy this great talk with Steve. Yeah, he’s a pretty cool guy).

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Download Leadership Airlines Energy 296

Strategy Driven

AUGUST 3, 2016

The Presentation: Give each executive a month to prepare a strategic plan on how to double the size of your business in five years. As a former 15-year executive with Southwest Airlines, she takes principles and practices she helped develop to companies that strive for better employee engagement and loyalty. Consider leaving a comment!

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Execution Tactics How To Loyalty 50

Great Leadership By Dan

FEBRUARY 5, 2013

Just like those NFL-like referees that roam the airports in the Southwest Airlines commercials throwing penalty flags for bag fees and poor customer service, these referees would patrol the workplace looking for flagrant management malpractice violations. Often it’s because no one with any authority is there to catch them in the act.

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Management Micromanagement Airlines Ethics 279

Ron Edmondson

DECEMBER 8, 2014

We think we are offering “constructive criticism” when we update our Facebook status or Tweet about our service with an airline or a restaurant or a school system — for example. The post How to Identify Constructive Criticism appeared first on Ron Edmondson. I think it’s a societal issue.

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Construction How To Definition Airlines 77

Great Leadership By Dan

SEPTEMBER 29, 2016

Action Item: Set up focus groups and ask employees how they stay informed about the company. Ask for suggestions on how to improve communication, then take their ideas and implement them if possible. Everyone in an organization needs to understand what the vision of the company is and how their job contributes to the big picture.

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Leadership Development Development Airlines Loyalty 120

Great Leadership By Dan

APRIL 6, 2017

They’re on the ground, in the midst of the action, and are best at coming up with their own strategies for how to accomplish those goals.” Former Alaska Airlines CEO John Kelly was a master at knowing when to take charge through one of his conative capabilities – innovating solutions.

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Delegation Airlines Seminar Bottom-up 217

Lead Change Blog

JUNE 16, 2016

In June, I found out that Captain Denny Flanagan, of United Airlines (UAL) retired after 30 years with UAL and 20 years Navy before that. Please let me know how we can exceed your expectations. Lesson Two: Servant Leaders actively model HOW to reach the customer. PROLOGUE: I wrote this over 9 years ago.

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Servant Leader Leadership Airlines Travel 150

Leading Blog

JULY 25, 2019

To match their entrepreneurial innovation power, established organizations must also prepare for the future and, ultimately, learn how to invent the future. Japanese airline ANA commissioned a global competition via the XPRIZE Foundation to create the future of travel that has now resulted in targeting the next big market: Space.

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Innovation Organization Bottom-up Airlines 225

Deming Institute

FEBRUARY 17, 2020

Peter does a good job of explaining how the quality tools support a process improvement effort. The presentation isn’t meant to explain how to use each of the tools (though he does provide some detail on process flow charts), but he does illustrate how to integrate various tools into the improvement process.

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Airlines Tools Quality System 46

Marshall Goldsmith

DECEMBER 1, 2014

Last week, I shared with you how to get a handle on your identity. To understand how you are relating to any activity, person, place, or thing, you need to understand your identity—who you are. On American Airlines alone, I just passed the dubious milestone of more than 10 million frequent flyer miles! Mojo Living!

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Airlines Health Care Learning-by-Doing Video 157

Lead from Within

JUNE 9, 2018

” Branson believes if he had said, “Oh, I am a businessman,” he would never have gone into the airline business. ” Branson believes in investing in people so they learn how to do things well. Very few understand why or how to prevent it. How to Succeed as A New Leader.

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Succession Learning-by-Doing Airlines Career 131

Curious Cat

JANUARY 10, 2017

Singapore Airlines can cater to creating a great experience. Southwest Airlines can cater to providing a friendly and inexpensive experience while passing on providing certain amenities. Other airlines market as if they will provide what Singapore Airlines does and provides a miserable experience instead.

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Airlines Class Price System 40

Tanveer Naseer

SEPTEMBER 29, 2015

” Southwest Airlines’ sought to “Become THE low-fare airline” in the nineties. As a successful basketball coach and educator for over 20 years, Sean gained valuable insights into how to develop winning teams, something that forms the basis of his new book “ Rapid Teamwork ”.

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Team Teamwork Airlines Goal 100

Ron Edmondson

DECEMBER 5, 2016

We think we are offering “constructive criticism” when we update our Facebook status or Tweet about our service with an airline or a restaurant or a school system – for example. The post How to Correctly Identify Constructive Criticism appeared first on Ron Edmondson. I think it’s a societal issue.

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Construction How To Definition Airlines 30