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How Innovation Is Completely Different in Established Organizations than in Startups

Leading Blog

Their greatest fear is no longer their closest competitor, but the startups which, although they live in metaphorical garages and have hardly taken off, have an innovation power that established organizations can only dream of possessing. Unlike startups, established organizations have tremendous resources. All three are important.

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Can Small Business learn from the American Airlines Merger?

Women on Business

The American Airlines merger gives us a great example of what do look for in a partnership and what we should avoid. This merger will give American Airways access to new markets, expanded human capital resources and more flight capacity. The post Can Small Business learn from the American Airlines Merger?

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Southwest Airlines’ Julie Weber on What It Means To Create a Purpose-Driven Culture

HR Digest

A desire to act with courage, persevere and innovate; the ability to put others first, and a fun-LUVing attitude – these are the values that Southwest Airlines, the World’s Most Loved Airline, looks for in its employees and fosters through its talent management. I believe that Human Resources is my calling. Keller, 2019.

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2019 HR Leaders of the Year

HR Digest

The Human Resource industry has seen some significant changes in the last two decades. Here is a list of HR leaders who are bringing in diversity, engagement, and innovation to their jobs. Diane Gherson is a trailblazer in introducing agile technologies in human resource processes. Diane Gherson, CHRO of IBM.

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Unlocking Creativity: Are These Creativity-Inhibiting Mindsets Holding You Back?

Leading Blog

We find that while we talk about the need for creativity and innovation, employees don’t feel supported or inspired by their leaders and were not given the time or resources to develop new ideas. As a result, they are viewed as having less leadership potential. And there seems to be a stigma surrounding creative types.

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10 Elements of an Outstanding Customer Service Culture

Skip Prichard

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Leadership Tip: great service cultures give employees leeway and power. Employee control over how they carry out their duties. No “not my job.”.

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What Leaders Need To Do To Create A Thriving Organization

Tanveer Naseer

In one of the exercises I used during my presentation, I demonstrated how easily our attention can shift our focus away from what we need to be working on, and consequently, we end up responding or allocating time and resources to address the wrong things.