Lead Change Blog

FEBRUARY 17, 2016

The last thirty years of business history have been characterized by giant leaps in quality. We learned the quality lessons of Edward Deming, Joseph Juran, and Phil Crosby as well as the lean thinking lessons of James Womack. Customers today assume what they buy will be laced in high quality. Fun Leaders Are Real.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

OCTOBER 9, 2012

David McCuistion is a Modern Servant Leader subscriber and fellow Servant Leadership advocate. When I heard of his military background, Servant Leadership experience and his platform in Vanguard Organizational Leadership , I asked him for an interview. He kindly obliged, below… Servant Leadership Questions and Answers.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Lead Change Blog

APRIL 1, 2016

” Following graduate school and the military (including a tour of duty as an infantry unit commander in Viet Nam) Chip was director of management and organizational development for NCNB (now Bank of America). A leadership lesson Chip gained from his first job was: inclusion will get you more commitment than control. .

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Levitt Godin Customer Loyalty Airlines 150

Lead from Within

JUNE 9, 2018

” Branson believes if he had said, “Oh, I am a businessman,” he would never have gone into the airline business. THE LEADERSHIP GAP. Additional Reading you might enjoy: 12 Successful Leadership Principles That Never Grow Old. A Leadership Manifesto: A Guide To Greatness. The Deception Trap of Leadership.

Succession 131

Succession Learning-by-Doing Airlines Career 131

Tanveer Naseer

SEPTEMBER 17, 2013

The idea of what we focus on was one of the central themes of my talk on what leaders need to address in terms of managing the various challenges their organization faces or will face going forward. That this is something that only we could do.

Organization 264

Organization Conference Audience Globalization 264

HR Digest

NOVEMBER 17, 2018

With this knowledge, top managers seek ways to improve their employees’ productivity for business stability. This truly is the baseline for every productivity management. When quality jobs are noticed and appreciated, employees are generally pleased. Give room for objective management. Cherish reward and recognition.

Productivity 69

Productivity Products Metrics Micromanagement 69

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers. with Phil Gerbyshak Management Craft Nicholas Bate NOOP.NL

Travel 84

Travel Airlines Learning-by-Doing Quality 84

Sales Wolf Blog

NOVEMBER 1, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! License.

Blog 157

Blog Middle Management Talent Management Human Resources 157

QAspire

DECEMBER 24, 2009

March 2009: Personal Leadership - It shines in difficult times We are all leaders - but our education, upbringing and organization structures suppresses our leadership traits. This post talks about how personal leadership comes to the fore in light of difficult situations. Quality is not just conformance to requirements.

Blog 84

Blog Constraint Quality Directory 84

Eric Jacobson

NOVEMBER 3, 2020

Companies were forced to look outside for new skills and in many cases laid off quality people whose functions had been terminated. Think of the restaurant industry or the airline industry. Mulligan : This really came into focus for me after the 2008 financial crisis.

Skills 65

Skills Company Shaw Crisis 65

Eric Jacobson

FEBRUARY 1, 2021

Companies were forced to look outside for new skills and in many cases laid off quality people whose functions had been terminated. Think of the restaurant industry or the airline industry. Mulligan : This really came into focus for me after the 2008 financial crisis.

Skills 50

Skills Company Shaw Crisis 50

Strategy Driven

AUGUST 3, 2016

Presentations will be rated for quality and a winner will be selected. This tactic will show how well your leaders adapt to unforeseen circumstances, and denote the strength of their presentation skills along with the quality of their work. Back to Nature: To motivate executives as a team, let nature help.

Execution 50

Execution Tactics How To Loyalty 50

The Practical Leader

DECEMBER 28, 2011

Cooper and Aymen Sawaf, Executive EQ: Emotional Intelligence in Leadership and Organizations. “Celebration is given high priority in both organizations (Wal-Mart and Southwest Airlines). ” - Robert K. In fact, when recognition is specific and deliberately delivered, it is even more motivating than money.”

Heskett 49

Heskett Emotional Intelligence Cooper Airlines 49

The Practical Leader

JANUARY 9, 2012

Having just come back from further service quality culture/leadership development work with Qantas Airlines in mid December, I was especially happy to respond to editor Nikki Mead’s request for my contribution. It features one of my all-time favorite short stories on self-determination; The Man Who Sold Hot Dogs.

Books 49

Books Airlines Open-book Sharpe 49

Strategy Driven

JANUARY 17, 2014

This is why air travel is routinely among the most stress-inducing activities, as it inherently presents frustrations regarding arrival times, security, and the quality of experience itself. All airlines are the same, except for their people. About the Author. Golden Rules for Dealing with Asian Businesses, part 2 of 3.

ROE 50

ROE ROI Letter Airlines 50

You're Not the Boss of Me

DECEMBER 12, 2010

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Taming the Inner Mule Facing the Blank Wall → December 12, 2010 · 8:24 pm ↓ Jump to Comments Servant Leadership…Creating an Environment of Service A lot is being said about the leader as “servant”. Okay then, herein may lie a problem.

Environment 42

Environment Servant Leader Leadership Airlines 42

Strategy Driven

JUNE 30, 2014

This part of selling will never go away, but can be significantly reduced with loyal relationships and proven quality. Power and Associates gives ‘customer satisfaction’ awards to airlines. The quality of the relationship allows you to make multiple sales, earn more profit, earn referrals, and gain their testimonial proof.

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

The Practical Leader

JULY 13, 2011

Internally, it can also be a report for the boss, information for the manager in plant no. The size of this ring depends on the level of quality the customer feels he or she is getting. Airlines are classic examples. Then we use the customer’s yardstick to measure the product or service’s quality level.

Productivity 49

Productivity Products Airlines Quality 49

Strategy Driven

JULY 25, 2012

Tough challenges and high performance standards, such as those associated with customer service, quality and profitability are essential for teams to come together and coalesce. Ask Zappos, ask Southwest Airlines, ask Apple, ask Jimmie Buffett and ask CMI (that is us). No adversity and challenge means no team. About the Author.

Team 52

Team BHAG Blanchard Airlines 52

Skip Prichard

OCTOBER 21, 2019

Thirty Lessons I Learned About Leadership. Leadership is a lifelong journey through different experiences every day. This chapter offers thirty lessons as a reflection of my leadership experience. Leadership Tip: Learn how to make small steps while dreaming big. Leadership is not a dictatorship. Oleg Konovalov.

Leadership 93

Leadership Diversity Learning-by-Doing Licensing 93

Harvard Business Review

MAY 19, 2015

Product quality and employees morale weren’t as high as he wanted. His letter announced a compensation restructuring, which accompanied a dismantling of hierarchy and the introduction of self-managed, self-organizing teams throughout the company. Two years in, Stayer fired three top managers because they kept deferring to him.

Management 8

Management Long-term System Delegation 8

Strategy Driven

OCTOBER 29, 2012

HARD QUESTION: Are you trying to justify price, or does your quality reputation precede you? Blackberry, American Airlines, Barnes & Noble, Microsoft, and Tiger Woods to name a few. OUCH QUESTION: Is your brand, product, or service market superior, and you haven’t elevated yourself to that position?

Brand 50

Brand Reputation Customer Loyalty Industry 50

Frank Sonnenberg Online

JUNE 21, 2021

The truth is that many change-management efforts fail simply because the vital human component is underappreciated, when in fact it is at the heart of change. The enemy is poor management of change.” This post is an excerpt from his excellent, internationally bestselling book CHANGE-friendly LEADERSHIP. Change is not the enemy.

Hotels 125

Hotels Stress Resistance Restructuring 125

Deming Institute

JANUARY 19, 2017

Some surface unpredictably (dress for an out-of-town business meeting after the airline lost my suitcase); some regularly (pack a healthful lunch for my daughter to take to school). Related: Clay Christensen’s Milkshake Marketing – Customer Focus is at the core of a well managed company – What Job Does Your Product Do?

Deming 28

Deming Christensen System Innovation 28

You're Not the Boss of Me

MAY 11, 2009

→ May 12, 2009 · 12:55 am ↓ Jump to Comments Taking Charge: When Not to Delegate In leadership, one of the things we are always being reminded of is the importance of delegation, and with good reason. Let’s face it, everyone likes to be popular but leadership is not about popularity. What comes to mind for you?

Delegation 40

Delegation Crisis Blog McCarthy 40

Strategy Driven

OCTOBER 21, 2011

Forced to do more with much less, the small businesses that have managed to survive and even thrive during these tough times have recognized one important factor: You can’t always compete on price, but you can compete on service. Many major companies, such as Southwest Airlines, UPS, Chick-fil-A, Best Buy, Yum!

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

APRIL 2, 2014

What qualities of culture and individual leadership allow some companies to endure where others crumble under the pressure? But he was also zealously committed to the physical instant print and matching the quality of Polaroid prints with the 35mm product. Take Southwest Airlines as an example. Cultivate wasted time.

Competitive Advantage 8

Competitive Advantage Airlines Telecommunications Long-term 8

Harvard Business Review

NOVEMBER 25, 2015

So most executives manage it according to their intuition. It takes a careful mix of mission, management, and culture. The latter group, or “meaning” group, spent more time on each image, earning 10% less, on average, than the “discard” group — but the quality of their work was higher.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

DECEMBER 9, 2015

Managers often decide that the real issue for employees is how much money they make. It takes a careful mix of mission, management, and culture. Southwest Airlines promised people the “freedom to fly” at a low price. The good news is that inspirational leadership can be taught , and it can be learned.

360-Degree Feedback 8

360-Degree Feedback Maslow Mission Statement Bureaucracy 8

Modern Servant Leader

APRIL 10, 2012

Welcome to the Spring 2012 edition of the Servant Leadership Observer – your most comprehensive source of servant leadership news, events and blog posts. Want to receive monthly servant leadership updates and regular posts from ModernServantLeader.com? Yoder is also asked to speak regularly on servant leadership.

Servant Leader 183

Servant Leader Leadership CIO Conference 183

Women on Business

JANUARY 24, 2011

One half of building business is supplying quality products or services; the other half is skill in building relationships. For example, as a designer/writer, my skills are not well applied to bookkeeping or financial management. For long-term relationship-building, be sure that your values and those of your clients mesh.

Press Release 100

Press Release Discount Sharpe Advertising 100

Harvard Business Review

MARCH 4, 2013

Business leaders must establish robust processes not just for qualifying third party vendors, but for making sure that there is integration of those suppliers in a strong safety culture with close company oversight of safety management and processes. In this section (at p.181),

CEO 8

CEO Outsourcing Supply Chain Reputation 8

Harvard Business Review

JULY 12, 2011

Finally, medical schools are catching up to what best companies have known (and practiced) for years: Being a star performer is about more than just individual star quality. "If people do poorly on the M.M.I., they will not be offered positions in our class.". Last year, the company hired fewer than 900 people, from 90,000 résumés!

Airlines 15

Airlines Health Care Consensus Policies 15

Harvard Business Review

NOVEMBER 23, 2010

He wasnt a process manager. Operations : Approaches problems practically; stands firm on issues, perseveres; maintains a standard of consistency and quality; provides stable leadership and supervision; develops detailed plans and procedures; implements projects in a timely manner; keeps financial records straight. We all have.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

NOVEMBER 23, 2010

He wasn't a process manager. Operations : Approaches problems practically; stands firm on issues, perseveres; maintains a standard of consistency and quality; provides stable leadership and supervision; develops detailed plans and procedures; implements projects in a timely manner; keeps financial records straight. We all have.

Process 15

Process CEO Operations Banking 15