Rich Gee Group

SEPTEMBER 19, 2014

I was flying the other day to the midwest and read this article: “39% of hiring managers say Tuesday is the most productive workday. Nearly two-fifths of managers polled deemed it the day to get things done. Too many of us fall into the trap of doing chores and running errands instead of spending quality time with loved ones.”

Productivity 270

Productivity Products Airlines Tips 270

Coaching Tip

OCTOBER 28, 2015

For example, many hospitals are now engaged in making changes to improve their performance and the quality of care they provide. This approach is patterned on the airlines empowering their pilots to cancel a flight if they believe something is wrong.

Health Care 70

Health Care Management Airlines Long-term 70

Lead Change Blog

FEBRUARY 17, 2016

The last thirty years of business history have been characterized by giant leaps in quality. We learned the quality lessons of Edward Deming, Joseph Juran, and Phil Crosby as well as the lean thinking lessons of James Womack. Customers today assume what they buy will be laced in high quality. Fun Leaders Are Real.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

Deming Institute

FEBRUARY 17, 2020

Guest post by John Hunter , author of the Curious Cat Management Improvement Blog (since 2004). Peter discusses using the Joiner 7 step improvement process and what quality tools are often useful in the stages of that process. Peter does a good job of explaining how the quality tools support a process improvement effort.

Airlines 46

Airlines Tools Quality System 46

The Practical Leader

AUGUST 16, 2023

Some managers will complain about a declining work ethic. When we look at 360 assessments or engagement surveys, it’s clear that a more accurate response to these managers is; nobody wants to work for you. Brand management is an inside job. External brand management is multiplied or minimized by workplace culture.

Energy 52

Energy Crisis Absenteeism Leadership 52

Lead Change Blog

APRIL 1, 2016

” Following graduate school and the military (including a tour of duty as an infantry unit commander in Viet Nam) Chip was director of management and organizational development for NCNB (now Bank of America). Helping the CEO of Southwest Airlines launch a best-selling book. Getting a book endorsement from Seth Godin.

Levitt 150

Levitt Godin Customer Loyalty Airlines 150

Frank Sonnenberg Online

JUNE 21, 2021

The truth is that many change-management efforts fail simply because the vital human component is underappreciated, when in fact it is at the heart of change. The enemy is poor management of change.” The enemy is poor management of change. 5 Qualities of Great Leaders. Are you struggling to lead change?

Hotels 125

Hotels Stress Resistance Restructuring 125

HR Digest

NOVEMBER 17, 2018

With this knowledge, top managers seek ways to improve their employees’ productivity for business stability. This truly is the baseline for every productivity management. When quality jobs are noticed and appreciated, employees are generally pleased. Give room for objective management. Cherish reward and recognition.

Productivity 69

Productivity Products Metrics Micromanagement 69

Deming Institute

SEPTEMBER 11, 2017

Is there a place for an aircraft manufacturer to offer their airline customers 108 shades of white paint, as did an aerospace company in the 1990s? That is, is variety really the spice of life , or does it represent a non-value added effort, if not simply waste? In other words, should variation always be reduced to zero?

Management 28

Management System Deming Goal 28

HR Digest

JANUARY 10, 2024

The ability to manage change determines the fate of any organization. Companies that effectively manage change thrive, while those unable to do so ultimately fail from irrelevance. This second type of change management is critical because it creates meaning and purpose around the other challenges.

Ulrich 52

Ulrich Leadership Diversity Audience 52

Great Leadership By Dan

JUNE 16, 2012

New emotional and social intelligence research from Hay Group has shown that Empathy , Conflict Management, Self-Awareness and Influence are all key skills required for effective leadership in the matrix environment. Less than one third (31 percent) of individuals were found to hold strong conflict-management skills.

Environment 250

Environment Self-aware Leadership Emotional Intelligence 250

Lead from Within

JUNE 9, 2018

” Branson believes if he had said, “Oh, I am a businessman,” he would never have gone into the airline business. The One Quality Every Leader Needs To Succee d. . “When people are placed in positions slightly above what they expect, they are apt to excel.” ” Branson believes in bestowing trust.

Succession 130

Succession Learning-by-Doing Airlines Career 130

Tanveer Naseer

SEPTEMBER 17, 2013

The idea of what we focus on was one of the central themes of my talk on what leaders need to address in terms of managing the various challenges their organization faces or will face going forward. That this is something that only we could do.

Organization 264

Organization Conference Audience Globalization 264

Eric Jacobson

NOVEMBER 3, 2020

Companies were forced to look outside for new skills and in many cases laid off quality people whose functions had been terminated. Think of the restaurant industry or the airline industry. Mulligan : This really came into focus for me after the 2008 financial crisis.

Skills 65

Skills Company Shaw Crisis 65

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers. with Phil Gerbyshak Management Craft Nicholas Bate NOOP.NL

Travel 84

Travel Airlines Learning-by-Doing Quality 84

Sales Wolf Blog

NOVEMBER 1, 2010

SHRM - Society for Human Resource Managment Indispensible for the HR Professional!  Michael recently attended the Business Growth Expo where Jack Santiago of Disney shed some light on their approach to people management and shares the key points he took away from Jack's presentation.   Enjoy!

Blog 157

Blog Middle Management Talent Management Human Resources 157

Modern Servant Leader

APRIL 10, 2012

Letters From Logan : Qualities of a Servant Leader. High School senior Logan writes about agape love and other qualities of servant leadership. A short post about how Jay Ballinger, a manager at Tyco Inc. Holding a Seagull Manager Accountable & Fixing the Behavior. Center for Sharing : Huddle Up! Servant Leadership.

Servant Leader 183

Servant Leader Leadership CIO Conference 183

Eric Jacobson

FEBRUARY 1, 2021

Companies were forced to look outside for new skills and in many cases laid off quality people whose functions had been terminated. Think of the restaurant industry or the airline industry. Mulligan : This really came into focus for me after the 2008 financial crisis.

Skills 50

Skills Company Shaw Crisis 50

Strategy Driven

AUGUST 3, 2016

Presentations will be rated for quality and a winner will be selected. This tactic will show how well your leaders adapt to unforeseen circumstances, and denote the strength of their presentation skills along with the quality of their work. Back to Nature: To motivate executives as a team, let nature help.

Execution 50

Execution Tactics How To Loyalty 50

QAspire

DECEMBER 24, 2009

I also included this example in a leadership training I delivered to a group of middle managers in my organization. August 2009: Quality is Happiness This short piece received some interesting responses. Quality is not just conformance to requirements. Quality is Happiness. Why does GIVING matter?

Blog 84

Blog Constraint Quality Directory 84

Strategy Driven

FEBRUARY 9, 2015

Power gives the customer satisfaction award to an airline, what could the category possibly be? Return on quality product. Relate Articles: All airlines are the same, except for their people. Let’s get real here, when J.D. Least crappy? Real profit created by exceptional team effort. Return on wowing the customer.

ROI 50

ROI Customer Loyalty Airlines Loyalty 50

Modern Servant Leader

OCTOBER 9, 2012

David is a retired Navy Officer whose last job was managing and supervising Custodians and Security Monitors in the Custodial Services division of the Mukilteo School District in Everett, Washington. What has been your greatest challenge in convincing others of the benefits of servant leadership? Introduction.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

Modern Servant Leader

FEBRUARY 17, 2016

Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. America’s largest airline and the most profitable – the airline that love built. Southwest Airlines, has been touted as a servant leadership company as well.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Strategy Driven

JANUARY 17, 2014

This is why air travel is routinely among the most stress-inducing activities, as it inherently presents frustrations regarding arrival times, security, and the quality of experience itself. All airlines are the same, except for their people. About the Author. Golden Rules for Dealing with Asian Businesses, part 2 of 3.

ROE 50

ROE ROI Letter Airlines 50

The Practical Leader

DECEMBER 28, 2011

. “Celebration is given high priority in both organizations (Wal-Mart and Southwest Airlines). Celebration, to the extent that it contributes to the quality of work life, may help explain why both of these companies achieve extraordinary productivity when compared with their peers.”

Heskett 49

Heskett Emotional Intelligence Cooper Airlines 49

Strategy Driven

OCTOBER 18, 2013

So also should diversity, branding, quality, marketing, re-engineering and other important processes. The same planning process that nurtures Crisis Preparedness can and must also accommodate for Crisis Management. This is regarded as a premiere textbook case of quality crisis management. by Hank Moore.

Crisis 71

Crisis Crisis Management Budgeting Risk Management 71

The Practical Leader

JANUARY 9, 2012

Having just come back from further service quality culture/leadership development work with Qantas Airlines in mid December, I was especially happy to respond to editor Nikki Mead’s request for my contribution. It features one of my all-time favorite short stories on self-determination; The Man Who Sold Hot Dogs.

Books 49

Books Airlines Open-book Sharpe 49

The Practical Leader

JULY 13, 2011

Internally, it can also be a report for the boss, information for the manager in plant no. The size of this ring depends on the level of quality the customer feels he or she is getting. Airlines are classic examples. Then we use the customer’s yardstick to measure the product or service’s quality level.

Productivity 49

Productivity Products Airlines Quality 49

Skip Prichard

OCTOBER 21, 2019

Gender diversity offers different mental and emotional qualities of men and women in the team. People of different ages with different experiences, qualities, and talents complement each other and enrich the overall team’s capacity. “A A thoughtful leader always appreciates diversity. Every role and duty is important.

Leadership 91

Leadership Diversity Learning-by-Doing Licensing 91

Coaching Tip

JANUARY 27, 2011

When a giant like Google changes management styles, we ought to take notice. With legislation allowing stockholder voting on executive compensation, top-level management might be wondering if the shift toward consolidating responsibility might be the coming trend. By Guest Author Art Gould. Now, Mr. Page is assuming the CEO position.

Succession 113

Succession Welch Leadership Diversity 113

Harvard Business Review

JANUARY 27, 2016

As president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, he’d been under enormous pressure in recent months. But not ever as fast as the manager wants!” ” “Where is the manager?” ” “I’m Toshi. It gets better.

Case Study 8

Case Study Airlines COO CFO 8

Deming Institute

JULY 31, 2017

At the time, I was a member of the company’s Continuous Improvement Team, a later version of a Total Quality Management Office. Related: Video – The Deming Management Method. On a summer weekend in 1997, I visited my office for a short time before heading home after a few errands near work.

Deming 31

Deming System Tools Airlines 31

Harvard Business Review

APRIL 5, 2013

But there are other factors which fluctuate until game day that can''t be anticipated, such as the teams'' records, quality of pitchers, and weather. If the average fan can''t afford to attend a game, managers are right to worry that this might dampen their interest in the sport and negatively impact other non-ticket related profits.

Price 8

Price Airlines Hotels Discount 8

Strategy Driven

JUNE 30, 2014

This part of selling will never go away, but can be significantly reduced with loyal relationships and proven quality. Power and Associates gives ‘customer satisfaction’ awards to airlines. The quality of the relationship allows you to make multiple sales, earn more profit, earn referrals, and gain their testimonial proof.

Media 63

Media Proposal Customer Loyalty Competitive Advantage 63

Skip Prichard

OCTOBER 28, 2019

Nick Liddell is Director of Consulting and Richard Buchanan is Managing Director and a founding partner. He describes his cooking as lazy and unimaginative, but with the redeeming quality of being honest and simple. People aren’t obsessed with Southwest Airlines because of its brand purpose. Absolutely.

Wilde 65

Wilde Brand Open-book Creativity 65

Harvard Business Review

SEPTEMBER 11, 2012

Big data has the potential to revolutionize management. Simply put, because of big data, managers can measure, and hence know, radically more about their businesses, and directly translate that knowledge into improved decision making and performance. Of course, companies such as Google and Amazon are already doing this.

Management 8

Management Airlines Supply Chain CTO 8