Lead Change Blog

OCTOBER 29, 2018

Running a household, tutoring a child, getting elected to a leadership role in school, doing volunteer work, all might signal a job applicant is more apt to assume responsibility for seeing things through for customers. We just happen to be an airline.” Gutsy initiative must trump blind obedience.

Airlines 279

Airlines Hotels Operations Metrics 279

Leading Blog

JANUARY 16, 2023

The answer to our new client’s dilemma lay hidden in his company’s extraordinary commitment to sales process and training. Leadership teams for authentic challenger brands evaluate the competitive landscape with an eye toward changing something fundamental about the way they approach the business.

Brand 288

Brand Advertising Marketing Strategy Competitive Advantage 288

Terry Starbucker

APRIL 17, 2014

One such challenge came up earlier this week over at US Airways (now part of American Airlines), when a company Tweet went way off the rails. That’s more human leadership. The post Torn From The Headlines Leadership Lesson: To Fire Or Not To Fire? Leadership' I mean, WAY off. In every instance.

Leadership 275

Leadership Airlines Company Career 275

The Practical Leader

AUGUST 16, 2023

One morning, I asked a group of very quiet participants a series of questions about their organization’s climate and leadership effectiveness. His observation points to a big leadership problem, “The opposite of love is not hate, it’s indifference. I was getting very few responses. This was going nowhere fast.

Energy 52

Energy Crisis Absenteeism Leadership 52

Strategy Driven

OCTOBER 14, 2013

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. I hope airline employees at your airport act that way!

Airlines 58

Airlines Open-book Customer Loyalty Competitive Advantage 58

Lead Change Blog

OCTOBER 3, 2018

Sinek reflected and surmised that the true problem he observed was that this airline did not trust their employees to manage what is in front of them and handle it competently. If you don’t, then it may be best to reconsider your selection process. Do you trust your hires?

Airlines 284

Airlines Simon Micromanagement Uncertainty 284

Tanveer Naseer

FEBRUARY 21, 2012

That’s the basis of my conversation with business strategist and author Andrea Kates in this latest episode of “Leadership Biz Cafe”. What the creation of the Cool Ranch Doritos brand can teach us about the innovation process. The four steps leaders can implement today to initiative innovation in their organizations.

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Innovation Leadership Airlines Brand 189

Lead on Purpose

NOVEMBER 10, 2012

Throughout the ages, leaders and followers alike have wondered whether the process of leadership depends on inborn traits or whether it can be taught. Still, some people who strive for leadership never quite achieve it. Leadership skills can be taught. What is different about strategic leadership?

Leadership 227

Leadership Education Short-term Competitive Advantage 227

The Center For Leadership Studies

MARCH 29, 2021

He worked as an interior mechanic for Continental Airlines and found a wallet a passenger had left behind in a first-class seat pocket. Engagement magically appears at the intersection of personal responsibility and employee-centered leadership!”. The post Leadership and Engagement: Is it Really That Simple?

Leadership 95

Leadership Document Airlines Learning-by-Doing 95

Great Leadership By Dan

JUNE 16, 2012

New emotional and social intelligence research from Hay Group has shown that Empathy , Conflict Management, Self-Awareness and Influence are all key skills required for effective leadership in the matrix environment. Four Steps to Building Matrix Leadership Skills. Only 20 percent were found to have a strong sense of influence.

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Environment Self-aware Leadership Emotional Intelligence 250

Modern Servant Leader

OCTOBER 9, 2012

David McCuistion is a Modern Servant Leader subscriber and fellow Servant Leadership advocate. When I heard of his military background, Servant Leadership experience and his platform in Vanguard Organizational Leadership , I asked him for an interview. He kindly obliged, below… Servant Leadership Questions and Answers.

Servant Leader 189

Servant Leader Mission Statement Greenleaf Leadership 189

HR Digest

DECEMBER 26, 2019

I would say [HR is] moving from processing paper to making sure individuals feel valued in the organization,” said an employment attorney to SHRM magazine. Diane Gherson is a trailblazer in introducing agile technologies in human resource processes. Automation and AI were inculcated in the whole lifecycle process of the employee.

Mayo 98

Mayo Human Resources Airlines Agility 98

Skip Prichard

JANUARY 14, 2020

As someone who has spent their career going inside organizations that do customer service extremely well – from Nordstrom, USAA, Southwest Airlines, Zappos , L.L. Leadership Tip: great service cultures give employees leeway and power. Employee control over how they carry out their duties.

Airlines 108

Airlines Mission Statement Customer Loyalty Mayo 108

Leading Blog

JANUARY 14, 2019

As a result, they are viewed as having less leadership potential. Many organizations fail to understand and embrace the discontinuous nature of the creative process.” The creative problem-solving process involves a healthy dose of trial and error. American Airlines competes against Skype and WebEx, not just Delta and United.”.

Creativity 268

Creativity Benchmarking Learning-by-Doing Construction 268

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

We continue the servant leadership interview series with a real treat. I was honored to have Jim Hunter sit down for an interview on Servant Leadership. Jim has over 30 years of experience teaching and consulting on servant leadership principles. Steve: It’s Leadership 291, it’s called, “Becoming an Influential Leader”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

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Greenleaf Servant Leader Leadership Learning-by-Doing 125

Mike Cardus

MAY 25, 2021

It happened with a group of airline mechanics. Or how would somebody else solve this challenge puts you in an interactional thinking place where you know other people can help you in the process. It is to begin to identify what differences will happen when you see the solution and increase progress. Miracle Question Variation.

Innovation 158

Innovation TRIZ Airlines Analysis 158

Leading Blog

JULY 25, 2019

Many established organizations commit the mistake of engaging in innovation as if it were a homogeneous process. It’s about upgrading the organization and its core offerings and processes from analog to digital. The Three Tracks of Innovation. All three are important.

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Innovation Organization Bottom-up Airlines 222

Modern Servant Leader

JUNE 15, 2018

Larry Spears was the CEO of the Greenleaf Center for Servant-Leadership for nearly two decades. He now runs the Spears Center for Servant-Leadership (Indianapolis), and serves as Servant-Leadership Scholar at Gonzaga University (Spokane). Discovering Servant-Leadership 2:13. Defining Servant-Leadership Defining 0:28 5:47.

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Greenleaf Servant Leader Leadership Learning-by-Doing 100

Skip Prichard

DECEMBER 13, 2021

Karen has spent the last decade creating leadership movements for health, safety and wellbeing that save lives and boost business performance. Leadership Health. What would it take for you to, as the airline safety analogy aptly puts it, ‘fit your own oxygen mask first’? This is guest post by Karen J. Imagine this scenario.

Stress 122

Stress Absenteeism Airlines Definition 122

Great Leadership By Dan

FEBRUARY 5, 2013

Just like those NFL-like referees that roam the airports in the Southwest Airlines commercials throwing penalty flags for bag fees and poor customer service, these referees would patrol the workplace looking for flagrant management malpractice violations. Often it’s because no one with any authority is there to catch them in the act.

Management 279

Management Micromanagement Airlines Ethics 279

Skip Prichard

OCTOBER 12, 2020

It sounds fluffy but self-care is like putting on the airline mask. Leadership Tip: Know your leadership style and the circumstances where you are at your best. Tell us more about your process of writing it. Subscribe to Leadership Insights , the blog that transforms. It kept us connected. Anthea Stratigos. .

Open-book 143

Open-book Self-aware Books Airlines 143

Frank Sonnenberg Online

JUNE 21, 2021

This post is an excerpt from his excellent, internationally bestselling book CHANGE-friendly LEADERSHIP. One challenge of managing change is that it’s often regarded as a linear sequence when it’s in fact more of an organic process. Change-friendly is also about leadership. Rodger Dean Duncan says, “Change is not the enemy.

Hotels 124

Hotels Stress Resistance Restructuring 124

Skip Prichard

MARCH 3, 2021

“Leadership in this digitally distracted world demands a new kind of leader. Raw as In-Process” refers to co-development, to how brands that communicate in frequent, collaborative bursts with their public create bonds of joint ownership. We want to feel part of the process. Ed Bastian of Delta Airlines comes to mind.

Brand 113

Brand Storytelling Trends Content 113

QAspire

FEBRUARY 22, 2015

Mark could not hold back his tears as he kept pleading to the staff members of Southwest Airlines to expedite the process and no one seemed to care. Was this an individual decision OR outcome of a culture that Southwest Airlines has built? Great Stories Leadership Culture Building HR Humans SouthwestAirlines'

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Airlines Travel Brand Process 70

Tanveer Naseer

SEPTEMBER 29, 2015

And if you’re like most leaders, you find yourself frustrated at some point in that process because you struggle to get the buy-in or create the cohesiveness and commitment that would inspire your team to meet the goals that were set. ” Southwest Airlines’ sought to “Become THE low-fare airline” in the nineties.

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Team Teamwork Airlines Goal 100

Coaching Tip

OCTOBER 28, 2015

This approach is patterned on the airlines empowering their pilots to cancel a flight if they believe something is wrong. In contrast, the healthcare process is very difficult to implement because it changes the dynamics of power, especially between the nurses (who love it) and the physicians (who hate it).

Health Care 70

Health Care Management Airlines Long-term 70

Lead by Adventure

NOVEMBER 17, 2015

Team process questions: 1.) Team process questions: 1.) How can we improve our email processes? American Airlines Team Building Spoof. I would love to hear how you used them with your team and what solutions you came up with to improved certain processes. A Conference Call in Real Life.

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Teamwork Video Team Building Airlines 100

Skip Prichard

FEBRUARY 24, 2021

Leadership Actions to Renovate Your Culture. His book CULTURE RENOVATION: 18 Leadership Actions to Build an Unshakeable Company contains Kevin’s extensive experience and research into turning cultures into agile, innovative, and resilient powerhouses. But a big reason why it fails is because many companies start the process all wrong.

Open-book 100

Open-book Learning-by-Doing Definition Company 100

HR Digest

NOVEMBER 17, 2018

Hence, they learn to invest in the employees much more than the machines or processes. This means that they have better knowledge of the daily processes more than the management. Identify the top performers among them and seek to learn their option about your business process. Develop employee work performance metrics.

Productivity 69

Productivity Products Metrics Micromanagement 69

Tanveer Naseer

SEPTEMBER 17, 2013

Through both of these exercises, I demonstrated how the growing distractions and communication channels leaders now have to manage in their day-to-day affairs can so easily cause us to drift from the leadership path and direction we originally set out to take. That this is something that only we could do.

Organization 264

Organization Conference Audience Globalization 264

CO2

DECEMBER 19, 2012

5 Step Personal Development Process. During a period in the late 1990′s, Korean Air had more plane crashes than any other airline in the world. They take dissent personally–as a threat to their leadership or intelligence. Becoming a Leader: Challenge #8–Encourage Dissent. So, why the rash of crashes?

Emotional Intelligence 102

Emotional Intelligence Self-aware Airlines Insurance 102

CO2

JANUARY 2, 2013

5 Step Personal Development Process. Southwest Airlines prides itself on being the low-cost provider, and being the low-cost provider helps them make focused decisions. Becoming a Leader: Challenge #11–Focus. A FranklinCovey study on goals revealed the following: 1. Like a lot of things in life: less is more.

Airlines 130

Airlines Energy Executive Coaching Cost 130

Tanveer Naseer

APRIL 15, 2014

When it comes to seeking insights on the best leadership practices, the natural inclination is to look towards successful organizations like Southwest Airlines and Zappos for inspiration and guidance. After this, they typically start to offer broad examples of the next steps that will need to be taken to get this process started.

Succession 269

Succession Politics Delegation Commitment 269

Coaching Tip

JANUARY 27, 2011

His rise to glory with Virgin Airlines was seen as a direct result of his "take no prisoners" personal aggressiveness. One can hardly imagine a decentralized decision- making process in his operations. The very talent and skill that brought them to the top of the heap can lead to a fall when the ground shifts and the heap collapses.

Succession 113

Succession Welch Leadership Diversity 113

Jason Womack

OCTOBER 5, 2014

I can work on an American Airlines flight over the Atlantic or Pacific Ocean, set up a “temporary office” at a Starwood hotel, or review client notes at a locally-owned, community-focused coffee shop. Tactic: 2: The “Ideal Day Process” that I write about in chapter one of Your Best Just Got Better. Where Do You Do What You Do?

Productivity 159

Productivity Products Tips Travel 159